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Pullman Cayo Coco Hotel

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Playas Las Coloradas, 67210 Cuba
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (8964)
Pool & Beach (2006)
Dining (1035)
Payments made by partners impact the order of prices displayed. Room types may vary.
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Staff required to regularly wash hands
Updated 24/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Pullman Cayo Coco Hotel
Updated 24/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 13 hotels in Cayo Coco
Location
Cleanliness
Service
Value
Property amenities
Free parking
Public wifi
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Paid internet
Hot bath
Pool / beach towels
Infinity pool
Adult pool
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Free airport transportation
Airport transportation
Shuttle bus service
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Full body massage
Head massage
Massage
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
VIP room facilities
Minibar
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
French, Spanish
5100Reviews2136Q+A100Room tips
Traveller rating
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Popular mentions
Ted S wrote a review 19 Oct
Toronto, Canada76 contributions45 helpful votes
We just returned from The Pullman. I cannot express how well we were treated by everyone. Special thanks to Hector Roura Gomez for arranging our stay as we had been transferred from another hotel. It was our 50th anniversary and Jean Luc and his staff went out of their way to make our stay memorable. We stayed in the Collection area. The food was excellent. And of course the beautiful people of Cuba made our trip a great one. Thank You.
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Date of stay: October 2021Trip type: Travelled with friends
2 Helpful votes
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Response from Jean-Luc Grossin, Director General at Pullman Cayo Coco Hotel
Responded yesterday
Thank you very much for your visit, it has been a real pleasure to have you as a guest. Also for choosing us to celebrate such an important event. We are waiting for you again, see you soon. Regards,
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David Conroy wrote a review 19 Oct
Toronto, Canada32 contributions11 helpful votes
Trip advisor Stayed oct 9-16 First time visitor. Stayed in Collection Junior Suite. Collection appeared to be less than 50% full. COVID stuff All staff were masked all the time. 50% of the guests masked up when indoors, etc. PCR test was scheduled and went off without a hitch. Results were provided day before flight. At no point did we feel “concerned” except when we got into the chaos known as Toronto Terminal 1 International arrivals hall, lol. Well kept resort. Lots of security visible and maintenance people seemed pretty active (landscaping) Mosquitos were to pretty bad so bring strong bug spray. Hotel was spraying regularly and every morning a plane sprayed the entire area. Resort was hit by two blackouts but these impacted the entire area as the country was doing rolling blackouts. Major impact was later in the day, no cold beer unless you wanted ice in it. Internet. As we were collection we pretty much had 7x24 access including pool side. Not super strong (ie. Face time or Netflix was an issue in room) so do that at the lobby. But email, Insta, FB etc were fine poolside. Room Good room, comfortable bed. Overlooked pool. Supply shortages meant no Nespresso but not a big deal as I’m not a huge Nespresso fan and 24 snack bar was a 2minute walk. Large waters left every day. Soda (cola) was in short supply but available at snack bar. No room issues. Two showers (walk-in and bath tub). Lots of soaps, etc. Pool area. As capacity was down, always was able to secure a cabana with shade in the afternoon. Pool clean. Cleaning staff were attentive and responsive with requests. Food Buffet was open for breakfast and lunch, not dinner. All dinners were a la carte and scheduled by hotel. You could change reservations. Breakfasts: though we had access to Collections gourmet we at majority of meals at Collections snack bar due to schedule (scuba). Simple omelette and coffee accompanied by fresh avocado (the latter not on menu but easy to get if you ask around). Kitchen will cut it up for you. Gourmet breakfast had loads of options. Lunch: We ate at the buffet twice. Pretty good options however partner is vegetarian and they don’t do a great job of avoiding cross-contamination. This is education and something we see across the Caribbean. 5/7 meals at Collection. Again lots of options and daily specials including Cuban day. Dinners: La Perla (3 times) first meal was a challenge. Overly salted lamb dish and veggie pasta twice contained meat scraps. Spoke to mgmt and it was addressed in future meals so no complaint there. Remaining meals were great. Japanese (once) : it’s a “Benihana style “where you sit around a large flat top. Skipped one meal given our first meal issue at la perla. Second meal was great. Veggie meal made ahead of meat and fish so no issues. Separate veggie sushi brought out as appetizer. Good meal, nice portion. Italian: (once) lots of options on menu. Well prepared. Gourmet (once). Good selection. Everything well prepared including vegetarian. Steak cooked properly. Overall: food was good. As it was mainly a la carte we ate less than if at the buffet all the time (good thing!) as we didn’t graze. Would have liked to try the Cuban resto. Next time. Keep in mind when you go, they are trying to replicate international foods (Italian, French, Japanese). Don’t fault them if it’s not as good as your local Italian resto in Toronto owned for 30 years by an Italian family. The best tasting meal I had was the Cuban lunch at the snack bar. Rice and beans and fried pork. Also. Cuba has a major supply chain issue. They can’t get the basics (ask the staff), so some foods are not available or not fresh. Can’t blame the hotel here as they are at the mercy of the government. The supply issue was noticeable at the bars as certain days they had little to no mixers (coke, tonic,soda) and mint was a scarcity for mojitos. Fresh fruit as a whole was scarce (no lemons/limes, or bananas for daiquiris). Again. “First world problem” and given the country situation I don’t blame the resort. Beach. Nice beach. I don’t like beaches where it stays shallow as I like to swim so this was great. If you want that go to Playa Pilar. Bars were close to beach if you wanted a drink. Lots of lounges. Sea was calm all week. Overall this was good. Some areas for improvement but nothing that would have me rate the place low. Recognize you are going to a country where locals can’t get find the basics on the store shelves so I can’t really complain that the resort can’t buy cases of limes or tonic water. We’d go back. Activities I took a road bike so rode every day off the resort (2-4 hour rides). Good roads. Not a lot of great scenery as you are constantly surrounded by marsh, but lots of birds! Not a lot of route options given the size of Cayo Coco. Also no where to buy water or snacks so be prepared if going long. But I got about 400km in and was happy. Scuba My partner is a serious diver and thoroughly enjoyed it. Dove every day (two tank). Dive leaders were professional and helpful including being “eco friendly” below the surface. Equipment was good and well maintained. Saw lots of sea life on dives. Just remember It’s Cuba. They are just starting to preserve the seas so don’t expect super colourful reefs like you get in Belize or other Caribbean regions. Off the resort The market. Great selection of rum and cigars but was constantly plagued with no internet so no point of sale terminals and they don’t take cash. Took 4 visits to buy some rum. Playa Larga. Great beach and beach bar for an afternoon away from the resort Playa Prohibida. Great bar on the water (no beach). Good grilled meat and seafood. (No vegetarian). Perfect for an afternoon patio session or sundowners. Thanks: To Jean Luc for making sure I could get cigars one night. To Jose in the Collectiins bar for the avocados and great service To the electricians who picked me up on the road to Moron amd drove me back to hotel when I had the bike mechanical issue.
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Date of stay: October 2021Trip type: Travelled as a couple
Room Tip: Enjoy yourself. Bring bug spray! Lol. Remember it’s Cuba not Bahamas.
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2 Helpful votes
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Response from Jean-Luc Grossin, Director General at Pullman Cayo Coco Hotel
Responded yesterday
Thank you for your extense review of our hotel. Your feedback is very important to us and helps us get better every day. We pay great attention to them and you can be sure that we always read them carefully to make you feel comfortable. I hope to see you again.
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scotoso wrote a review 18 Oct
vancouver17 contributions17 helpful votes
Three reasons I go to Cuba 1. Resorts 2. Beaches 3. People… and I wasn’t disappointed. We went right before the whole resort was getting ready for opening for peak season and it was slow so it wasn’t fully opened. Even though it was slow they made it entertaining and the Pullman team really shinned and killed it. The beaches are amazing, different days we had turquoise water then the next day crystal blue it was amazing. The people of Cuba really separates themselves from any other destination for me. At the Pullman they were always smiling and saying hello and it felt welcoming, plus the gardeners were hard at work, maids doing a great job cleaning and the bartenders pouring great drinks. We even had a conversation with Jean-Luc the GM (first time in 30 trips have I ever even seen a GM nor speak with a GM anywhere) he was very kind welcoming and ask if we were enjoying ourself and ask if their was anything else he could do to help us enjoy our stay to reach out and gave us his business card. I hope that’s helps why you should come vacation at the Pullman Ohhh yeah… we extended our stay to 2 weeks almost 3
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Date of stay: October 2021Trip type: Travelled as a couple
Room Tip: Bring- Mosquitoes Spray $1 US bills Medication, toys, cloths etc for the employees
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3 Helpful votes
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Response from Jean-Luc Grossin, Director General at Pullman Cayo Coco Hotel
Responded yesterday
Thank you very much for taking the time and reviewing your experience at Pullman Cayo Coco. It will always be a pleasure for us to read that we have achieved our goal that you enjoy your well-deserved vacation. We hope to have the opportunity to welcome you again, i`ll be a real pleasure. Best Regards
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Sonia C wrote a review 18 Oct
Edmonton, Canada253 contributions240 helpful votes
+1
Fantastic Resort! Warm welcome with music upon arrival. PCR test upon arrival was fast and efficient! All negative. Your choice if you wear a mask. Employees masked up. Followed all Covid rules. PCR test within 72 hours of departure. Appointments were made for us. Testing took 5 min. per couple. Very colourful paperwork of results night before departure. We tipped in US $ and numerous gifts such as medicines, mosquito repellent, hygiene products, vitamins etc. We stayed in the adults only section. Very quiet and relaxing. Love, love, loved it! Room was spacious and immaculate! Beach and pools were amazing! Enjoyed the fantastic gourmet foods in all the a la carte restaurants. Service was exceptional! Most definitely ate our way through the lunch menu @ the snack bar. Poutine was better than we get in Canada. Do recommend the Cuban sandwich. The Friday Mexican burrito is great as well. We would like to thank all the staff at the Pullman for their warm welcome/hospitality! Cleaning ladies, gardeners, waiters, waitresses, reception, bellmen, Jefe Felipe - you make the resort shine and a wonderful team! We have travelled to Cuba many, many times but this was our first to Cayo Coco and we have no regrets! The Cuban people and Jefe Felipe Perez-Olvera were always very pleasant, welcoming and attentive to all our needs! Muchas gracias for a memorable vacation. We will be back!
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Date of stay: October 2021Trip type: Travelled as a couple
4 Helpful votes
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Response from Jean-Luc Grossin, Director General at Pullman Cayo Coco Hotel
Responded yesterday
First of all, thank you very much for entrusting us with your vacation. As an experienced traveler who knows Cuba and his people perfectly, his words make us very happy. We are waiting for you again and we already look forward to welcoming you! Best Regards,
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Mama2bnl wrote a review 12 Oct
Halifax, Canada101 contributions33 helpful votes
We were so happy to finally travel again, so we once again decided on The Pullman in Cayo Coco..so happy we did. Quick rapid test on arrival- once negative is confirmed you can be mask free if you choose. ALL staff is double masked at all times even though they are double vaccinated. I felt very safe for my whole vaccination. Was a nice break from Canadian restrictions. There is sanitizer all over the resort. Never did I feel at risk. This place is all about the staff they make you feel welcome as soon as you step into the resort with music and dancing. It does not stop there.Jean Luc the general manager is always available to make sure you are having the best experience. The staff are there for you…they are not tip driven ( but do deserve and respect all tips). They are always helpful and with a smile. We stayed in the Collection side and the bartender Jose at the pool bar was awesome, as well as the other Jose in the Gourmet restaurant along with the server Minty? ( sorry forgot to write her name down) she was great . My bartenders in the lobby Riggler and Adel and Ronny. The lobby makes the best Spanish coffee.Or strawberry Mojito by Riggler is a do not miss. The al a cartes are all great shout out to Luisa..she goes beyond to make sure you are satisfied. Yosvani in the theatre for the shows was amazing. He took very good care again! I can’t say enough about this resort. This was our second time there and we just booked for our 3rd trip in February and are bringing some family with us. Don’t pass this place up. They are the best in Cayo Coco.Book now cause they are filling up quickly.
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Date of stay: September 2021
Cleanliness
Service
Sleep Quality
Room Tip: If you are an adult book the Collection
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1 Helpful vote
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Response from Jean-Luc Grossin, Director General at Pullman Cayo Coco Hotel
Responded 1 week ago
Thank you very much for your visit and your kind words. Our staff works very hard to ensure that you have fun and enjoy your vacation, they are the ones who deserve all the credit. We hope to see you again, see you soon!
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PRICE RANGE
USD 155 - USD 304 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanCubaCiego de Avila ProvinceJardines del Rey ArchipelagoCayo Coco
NUMBER OF ROOMS
191
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Frequently Asked Questions about Pullman Cayo Coco Hotel
Which popular attractions are close to Pullman Cayo Coco Hotel?
Nearby attractions include Birdwatching with Paulino Lopez Delgado (1.0 km), Rocarena Climbing Center (1.2 km), and La Cueva Del Jabali (6.2 km).
What are some of the property amenities at Pullman Cayo Coco Hotel?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Pullman Cayo Coco Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pullman Cayo Coco Hotel?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Pullman Cayo Coco Hotel?
Yes, free parking is available to guests.
Are there opportunities to exercise at Pullman Cayo Coco Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Pullman Cayo Coco Hotel have an airport shuttle?
Yes, Pullman Cayo Coco Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Pullman Cayo Coco Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Pullman Cayo Coco Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Pullman Cayo Coco Hotel?
The staff speaks multiple languages, including Spanish and French.
Does Pullman Cayo Coco Hotel have any great views?
Yes, guests often enjoy the ocean view available here.