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Royal Chace Hotel

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Royal Chace Hotel
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515 Reviews from our TripAdvisor Community

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There are newer reviews for Royal Chace Hotel
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Showing 513: English reviews
Reviewed 19 July 2015

Very good hotel, excellent staffing in particular Andrea; he has a strong focus on customer needs. I usually spend a week in this hotel and I would recommend it for long stay as well. Last time I enjoyed the pool...simply lovely...

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Helpful?
2Thank Paolo T
GeoffBreese, Managing Director at Royal Chace Hotel, responded to this review

Thank you for taking the time to review the Royal Chace Hotel on TripAdviser. I was pleased to read you enjoyed your stay with us in particular the outdoor Swimming Pool. kind regards, Geoffrey Breese Managing Director Royal Chace Hotel

Barnet, United Kingdom
Reviewed 16 July 2015

we were a party of 20, excellent choice of tasty food. attentive service. comfortable seating. will recommend highly. superb grounds, plenty of parking. rural setting yet not too far off the main road (M25) we were given a pre-lunch area meet and greet our guests in the bar area, and after lunch for sitting and chatting

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Helpful?
Thank Ame S
GeoffBreese, Managing Director at Royal Chace Hotel, responded to this review

Thank you for reviewing the Royal Chace Hotel on TripAdviser. As you have mentioned we are so lucky to be so rurally set considering we are just inside the M25 at junction 24. Thank you for choosing the Royal Chace Hotel to spend your family lunch with us and look forwards to welcoming you back in the near future. Kind...

Reviewed 12 July 2015 via mobile

Had a really great time here Nice hotel Beautiful view Park side farm is walking distance I enjoyed a lot here Nice service Rooms and bathrooms are smaller that's the only problem otherwise it's alright Garden backyard nice I want to come here to visit again for long holiday

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Helpful?
Thank Shweta A
GeoffBreese, Managing Director at Royal Chace Hotel, responded to this review

Thank you for taking the time to review the Royal Chace Hotel on TripAdviser. Kind regards, Geoffrey Breese Managing Director Royal Chace Hotel

Brighton
Reviewed 10 July 2015

Booked this hotel for a one-night visit and was very pleasantly surprised. Although the hotel was almost full that day - they had a wedding and a family party - reception allowed me to change the room as the first one was a bit small. Very friendly and helpful staff! The room and bathroom was clean and the bed extremely...

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Helpful?
Thank Nigel H
GeoffBreese, Managing Director at Royal Chace Hotel, responded to this review

Thank you for your review on TripAdviser. I was pleased to read you found the grounds and open air swimming pool delightful and that overall you enjoyed your stay with us. Kind regards Geoffrey Breese Managing Director Royal Chace Hotel

Leicestershire UK
Reviewed 8 July 2015

It is hard to believe that this rural hotel is close to London. The gardens are beautiful, the outdoor pool warm and perfect on a sunny day. The staff were unobtrusive but attentive and very efficient. Overall a lovely weekend in lovely surroundings.

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Helpful?
1Thank Penel0peE
GeoffBreese, Managing Director at Royal Chace Hotel, responded to this review

Thank you for taking the time to review the Royal Chace Hotel on Trip adviser. The Hotel is situated 3 miles from junction 24 just inside the M25 with rolling fields on three sides. It is interesting that from the top floor on a clear day you can see the landmark buildings in London's financial district, the Shard and even...

Greater London, United Kingdom
Reviewed 7 July 2015

We had a family celebration for a Sunday Carvery in the Brasserie Restaurant.We were to feel special from the start to the end. Very good staff ,nothing was to much trouble and they were attentive at all times. Food excellent and it was taken to our table for us.aswell.. Have been many times,including our Silver Anniversary celebration,always excellent . Making...

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Helpful?
Thank claire h
GeoffBreese, Managing Director at Royal Chace Hotel, responded to this review

Thank you for taking the time to review the Royal Chace Hotel on Trip adviser. I have passed on your kind comment's to Reda, Chace Brasserie Restaurant Manager and his team. Kind regards, Geoffrey Breese Managing Director Royal Chace Hotel

Cheshire
Reviewed 7 July 2015 via mobile

I booked this hotel for two nights on a business trip to Enfield. Great reviews on TripAdvisor but having worked in Enfield and passing other chain hotels, I really wasn't sure what I was coming to. I was very pleasantly surprised. The location is lovely, just a few miles out of Enfield in beautiful countryside. Convenient for J24 M25. The...

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1Thank wildlife1Cheshire
GeoffBreese, Managing Director at Royal Chace Hotel, responded to this review

Thank you for your review on Trip adviser. I am pleased to read you were pleasantly surprised with the Hotels grounds, location and Hospitality at the Royal Chace and I look forward to welcoming you back in the future. Many thanks Geoffrey Breese Managing Director Royal Chace Hotel

Reviewed 6 July 2015 via mobile

Wow I cannot believe this hotel is in London! Such a beautiful hotel, and a great location. Wonderful grounds and stunning views of the London skyline. Great location - Heathrow and Gatwick flyers please consider, just off the M25 but far enough to not be bothered by it, and within 5mins walk from the London overground and/or underground. The room...

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Helpful?
1Thank Daniel W
GeoffBreese, Managing Director at Royal Chace Hotel, responded to this review

Thank you for taking the time to review the Royal Chace Hotel on Trip adviser. I am so sorry we were not given the opportunity to point you in the right direction regarding the complimentary Tea and Coffee service as all our Bedrooms have this however they are located on pull out Butlers trays within the Wardrobe and Bedside tables....

Reviewed 1 July 2015 via mobile

Just the type of hotel for great short business stay. Clean rooms, good decoration in corridors no cluttering and beautiful garden with pool. Restaurant has good food but a little pricey. All round good stay.

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Helpful?
1Thank Mubeen I
GeoffBreese, Managing Director at Royal Chace Hotel, responded to this review

Thank you for taking the time to Review the Royal Chace Hotel on Trip adviser. Kind regards, Geoffrey Breese Managing Director Royal Chace Hotel

Reviewed 25 June 2015 via mobile

Really nice place with great staff. Few weird quirks in the room like the loo roll holder on the other side of the bathroom under the sink, but otherwise amazing. The outdoor heated pool was nice too. Only bad point was in our room our window didn't close properly

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Helpful?
Thank Richard E
GeoffBreese, Managing Director at Royal Chace Hotel, responded to this review

Dear Richard, Thank you for taking the time to review the Royal Chace Hotel on Trip adviser. I am glad to got to sample the swimming pool as it really is a treat in this weather. Thank you once again for your review. Kind regards Geoffrey Breese Managing Director Royal Chace Hotel

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
FREE High Speed Internet, FREE On Site Parking ... more   less 

Additional Information about Royal Chace Hotel

Address: 162 The Ridgeway, Enfield EN2 8AR, England
Region: United Kingdom > England > Greater London > Enfield
Price Range: $136 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Royal Chace Hotel 4*
Number of rooms: 92
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Also Known As:
Hotel Royal Chace
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Questions & Answers

Here's what travellers have asked, with answers from Royal Chace Hotel staff and other travellers.
12 questions
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Enfield, United Kingdom

This is an Open letter to Mr Breese, Managing Director of the Royal Chace Hotel,

Good morning Mr Breese,

I imagine people here on TripAdvisor will be growing very suspicious by now as to why you are not answering my questions?

That being the case, and being as you seem to be ignoring my emails as well, I will keep re-sending my emails until you do reply.

As you will see in your in-box and here on TripAdvisor, a well respected forum where hotel directors, their staff and their guests have the opportunity to exchange views, I have asked you a number of questions, and once you come out of hiding, I intend to ask you some more.

Like why does the cost of a standard double room at The Royal Chace go up by over 40% when two people sharing that room order breakfast?

Like why your hotel asks new arrivals to your hotel signing in, to pay an additional deposit/bond of fifty pounds sterling before they have even seen their room?

Like when you answered my review of The Royal Chace Hotel, why you chose not to explain in full clarifying detail why my partner and I had such a long wait for our breakfast?

Instead, taking the option of misinforming people that there was a full selection of other breakfast materials available when there obviously was not.

If your version of events were true Mr Breese perhaps you would care to explain why my partner and I, and other guests as well, were kept waiting 40 minutes for our breakfast?

Why, when your breakfast brasserie did eventually make all breakfast options available, my partner found her hash browns were raw in the middle and inedible?

Why in your answer to my review you never made any mention, let alone an apology, about my partners hash browns being raw. It wasn't as if they had been brought out in a rush; she had only been waiting forty minutes!

Over to you Mr Breese, please answer each question fully to the best of your ability. I know you are a busy man but I believe there is now a public interest, not only myself, in your replies.

And should you choose not to respond to the points I have raised, potential guests may well form the opinion you have something to hide; that is not the case is it Mr Breese,surely not?

3 months ago

See all questions (12)

Questions? Get answers from Royal Chace Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room at the rear of the building, preferably on the ground floor as there is no lift”
 of 5 bubbles terryc965, 3 Dec 2016 | Read review
“Rooms at the rear of the hotel will be away from the main Enfield Road.”
 of 5 bubbles Petekass, 10 Nov 2016 | Read review
“The bridal suite was excellent”
 of 5 bubbles 936stevee, 16 Oct 2016 | Read review
“Any man wanting to impress his partner, girfriend, fiance or wife should book room 118.”
 of 5 bubbles billdearman, 2 Oct 2016 | Read review
“Rooms on ground and first floor, no lift available. Quiet location.”
 of 5 bubbles annemaried965, 23 Sep 2016 | Read review
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