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Holiday Inn Norton

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124 Reviews from our TripAdvisor Community

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Showing 124: English reviews
Reviewed 18 July 2014

Holiday Inn Of Norton Va, Was a very nice and clean place to stay,The lounge was very nice, Everyone that we came in contact with was friendy,I would stay here again next time i'am that way, Felt safe.

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Helpful?
Thank Glenn H
Reviewed 16 July 2014

I have never written a review before. But the sad service I had here compelled me to write one. Terribly noisy, not because of the trucks,but because of other tenants. The "night crew" was unable to replace my "taken" do not disturb sign because it was "house keepings problem". Between the pool being down because it was full of shampoo,...

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Helpful?
Thank RGraham72
IHGCare, Guest Relations Manager at Holiday Inn Norton, responded to this review

Dear RGraham72, Thank you for taking the time to review our property. We are truly sorry for the conditions you experienced during your stay. We appreciate you bringing your concern to our attention and rest assured, your input will be shared with our management team for the purpose of bringing improvement to this identified weakness and rectify any unsatisfactory experiences....

Richmond, Virginia
Reviewed 14 July 2014

I will begin by saying this hotel is in a good location in town, very close to restaurants and convenience stores. The room was nice, clean, had a mini fridge and a large bathroom. The front desk staff was nice and helpful with any questions. However, the hallways have a very strong smoke odor. It was so strong I asked...

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Helpful?
Thank Dan948
IHGCare, Guest Relations Manager at Holiday Inn Norton, responded to this review

Dear Dan948, Thank you for taking the time to provide feedback on your stay. It is unfortunate the common areas of the hotel prevented you from fully enjoying your visit. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the...

Raleigh, North Carolina
Reviewed 16 June 2014

Was a little worried by some of the reviews. However our stay was excellent. First the room was on second floor right by the highway near the stop light. Room was clean and nice with lots of room and a sofa and table and chairs. Could I hear the traffic? Yes, but we slept fine. I did hear the trucks...

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Helpful?
Thank oceanwinds
Reviewed 7 May 2014 via mobile

Room was not bad. Tv channels were not. Missing some sports channels like nbcs. Train runs right behind the hotel. To be fair i only heard it once but that was enough. Oddly enough the building did not have a holiday inn sign on it. It was a little confusing pulling up. Nice little town though not really any good...

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2Thank Aaron R
IHGCare, Guest Relations Manager at Holiday Inn Norton, responded to this review

Dear Aaron R, Thank you for taking the time to review our property. I am pleased to note that your positive comments about our rooms and on-site restaurant. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn around. I am sorry about the noise and lack of signage...

St. Louis, MO
Reviewed 27 April 2014

Stayed 2 nights at this hotel on business. The front desk staff was OK. Not overly welcoming. Room was clean and everything worked as advertised. Only issue I encountered was with the traffic noise that started around 5:30am. The hotel backs up to a fairly busy road so it can get noisy with trucks started and stopping - especially early...

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Helpful?
Thank STLTravelDave
IHGCare, Guest Relations Manager at Holiday Inn Norton, responded to this review

Dear STLTravelDave, Thank you for taking the time to share your feedback about your recent stay with us. We always try our best to ensure we meet our guests needs and expectations and on this occasion we apologize for your inconvenience with the noise. We take all feedback seriously. It helps us gauge what we are doing right and what...

Reviewed 13 April 2014 via mobile

Comments : Hello, My partner is currently on a business trip here for two weeks in Norton, VA. On April 2, 2014 I arrived at the hotel to join my parnter for the remainder of his trip and have never been treated so rude at a Holiday Inn hotel branch. First, the hotel staff has a negative/non-helpful body language attitude about any/all...

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1Thank Afterb
IHGCare, Guest Relations Manager at Holiday Inn Norton, responded to this review

Dear Afterb, Thank you for taking the time to leave a review about your experience. We do take these claims very seriously and are glad to see you have been in contact with our Customer Care department. We have sent you an email to the address on record with additional information which should arrive shortly. We look forward to being...

Charleston, West Virginia
Reviewed 3 April 2014

Front desk very helpful. Easy to find, walking distance to several restaurants. Busy little town just off the music highway. I will stay here again. Very clean and nice to have a fridge and a microwave.

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Thank QueenOfTh3Road
Roanoke
Reviewed 16 February 2014 via mobile

First time staff was nice and very helpful at front desk. Restaurant staff was rough we came in late for breakfast 10am and they were not happy to see us. Now stay two reservation person transferred me to some promo person without giving me my confirmation number Front desk was not very friendly. We asked for extra blankets and pillows...

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Helpful?
Thank eeseasdaszds
IHGCare, Guest Relations Manager at Holiday Inn Norton, responded to this review

Dear eeseasdaszds, Thank you for taking the time to provide feedback on your stay. It is unfortunate your interactions with the staff prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you...

Philadelphia, Pennsylvania
Reviewed 2 February 2014

The restaurant is delicious and hotel service rivaled fancier hotels I have stayed in. When I arrived I was in a king room on the first floor that overlooked the pool area, I asked for a different room with more privacy and was quickly accommodated no questions asked. Both rooms were spotless, new carpet, comfortable beds with newer clean smelling...

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Helpful?
Thank C H

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Park Avenue Bar and Grille
Park Avenue Bar and Grille
Cuisines: American, Bar, Pub
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
New Hotel is Located in the Heart of Norton's Business DistrictTravelers looking for lodging in Norton, VA can enjoy a comfortable stay at the Holiday Inn hotel in Norton VA, located just off Highway 23 and surrounded by the scenic Appalachian Mountains.Our accommodations in Norton, VA are perfectly suited for families with our ideal location near area attractions like the High Knob Observation Tower, Flag Rock Recreational Area, Lonesome Pine Raceway, Grayson Lake State Park and Mountain Rose Vineyards. Your family can explore Virginia's history by driving along the Crooked Road, Virginia's Music Heritage Trail or by visiting the Southwest Virginia Museum, located just 10 miles from our hotel in Norton.Business and leisure travelers alike enjoy staying at our Norton, VA hotel, located in the heart of the city near many area businesses, like the Mountain View Medical Center, Pepsi Bottling Plant, Old Dominion Power Company and the Virginia Mining Association. You can take advantage of the convenient 24-hour business center and premium event facilities, which can seat up to 250 people. Our Norton hotel also provides free high-speed, wireless Internet access.While lodging at our hotel in Norton, VA, enjoy our amenities like the heated, indoor pool, 24-hour fitness center and on-site restaurant, where kids under 12 can eat for free. Book your hotel reservation today and take advantage of our great Norton hotel's room deals and rates. ... more   less 

Additional Information about Holiday Inn Norton

Address: 1051 Park Ave SW, Norton, VA 24273-1822
Region: United States > Virginia > Norton
Price Range: $111 - $218 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Norton 3*
Number of rooms: 104
Reservation Options:
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Also Known As:
Holiday Inn Norton Hotel Norton
Norton Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Norton staff and other travellers.
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3 days ago

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Questions? Get answers from Holiday Inn Norton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to stay in a room to the front of the hotel.”
 of 5 bubbles mb52015, 6 Dec 2016 | Read review
“rooms facing parking areas are less noisy than the ones facing the road”
 of 5 bubbles Roballclean, 4 Aug 2016 | Read review
“Chose a room overlooking the parking lot,or you will awake to the sound of coal trucks stopping at the red light right beside the hotel.”
 of 5 bubbles johnnydurango, 18 May 2016 | Read review
“Stay away.”
 of 5 bubbles mrdavitt29, 9 May 2016 | Read review
“I would of perfed a room on the parking lot side for quietness.”
 of 5 bubbles krnmansur, 3 May 2016 | Read review
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