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HSM Don Juan

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530 Reviews from our TripAdvisor Community

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Showing 349: English reviews
Reviewed 18 October 2016 via mobile

This was me and my 4 other friends first girls holiday it's a great hotel as it not in the centre but only 5-10 mins walking distance to the strip and beach. It's a basic hotel, friendly and helpful staff and the foods not too bad but preferably not for fussy eaters. I had a great time in Maga can't...

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Helpful?
Thank Daniella M
4409, Director de Relaciones con Clientes at HSM Don Juan, responded to this review

Dear Daniella M, Thank you very much for your time sharing this nice opinion with the rest of the travelers. We are very happy to read that you had great holidays with us. We hope your journey back to the UK was a safe and pleasant one and you will return to our hotel again in the future. Best regards...

Reviewed 13 October 2016

Hotel Don Jaun is a friendly hotel the entrance is well air conditioned and has free wifi.The staff are friendly and polite and very helpful. The hotel is clean and rooms are cleaned daily. The all inclusive was well worth the money. The food is also very good there is something for everyone,the all inclusive bar is opened till midnight...

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Helpful?
Thank Alison A
4409, Director de Relaciones con Clientes at HSM Don Juan, responded to this review

Dear Alison A, We feel very proud to have offered you an unforgettable stay in our hotel. Our main goal is your happiness and satisfaction during your holidays. Thank you for highlighting the professionalism and kindness of our staff, be ensured that I will share with her and the entire team your nice words. We look forward to welcome you...

Cardiff, United Kingdom
Reviewed 11 October 2016

Had an ok week at the Don Juan first impression was good reception area was modern an very clean we got our room keys straight away so that was good we entered room and I was disappointed room was dated but clean as we paid for a pool view we looked out and found couldn't see it for trees plus...

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Helpful?
Thank Colleen B
4409, Director de Relaciones con Clientes at HSM Don Juan, responded to this review

Dear Colleen B, Thank you for the time you have taken out of your day to write and share this review of your stay with us at HSM Don Juan and the readers of Tripadvisor. It is a pleasure to know that you enjoyed your experience and you appreciated our facilities and our varied gastronomic offer. Let me express our...

Reviewed 9 October 2016 via mobile

We have been to Mallorca many times and after reading a mix of reviews, we booked the Don Juan knowing what to expect from hotels in Magaluf as a cheap anniversary getaway. For the money it's completely practical, clean and pleasant for an out of season getaway. If you have 5star expectations then pay the cash and stay at the...

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Helpful?
Thank Pete P
4409, Director de Relaciones con Clientes at HSM Don Juan, responded to this review

Dear Pete P, Thank you very much for your honest description of your holidays. We are very happy to know that you had a great stay with us, it is our main satisfaction. We are delighted that you liked the location, our animation team and the entire hotel. We will congratulate all the staff, they will be very happy. Thank...

Warrington, United Kingdom
Reviewed 1 October 2016 via mobile

Had a fantastic week at Don Juan, great hotel, food was good, good variety. Staff were very friendly and helpful. Georgi the entertainment rep was best in hotel, great fun during the day with all activities and games around bar and pool and made big effort with me and my friends and had great times in the evening with the...

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Helpful?
1Thank johnrussell23
4409, Director de Relaciones con Clientes at HSM Don Juan, responded to this review

Dear johnrussell23, We feel absolutely satisfied after to read your wonderful opinion, we will we very pleased to welcome back in your next visit to Mallorca. Thank you for highlighting the professionalism and kindness of our staff, be ensured that I will share with her and the entire team your nice words, especially with George. All the best for you...

Reviewed 25 September 2016 via mobile

Certainly not up to the standard. Not sufficient ventilation, no airfreshener in the bathroom, leaking ceiling in the bathroom and multiple leaks through window seals in the reception during heavy rain (the entertainment host was trying to clean out the puddles of water himself lol). No HAIRDRYER for women? This should be out of the question. TVs in the rooms...

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Helpful?
Thank Juozas B
4409, Director de Relaciones con Clientes at HSM Don Juan, responded to this review

Dear Juozas B, I was really sorry to read about your concerns and I would like to express my sincere apologies for the inconveniences you have experienced by giving us a low global evaluation. We apologize about the situation with the leaks, but the storm was the severest during the year. We compensed you with all included, but we regret...

Reviewed 20 September 2016

This hotel is good for everybody. The rooms are good, but not new. The staff is very friendly. Food- a lot of fruits (melon, apples, plums, oranges and so on), always meat and fish, sometimes seafood. There are a lot of desserts. The hotel is situated not far from the sea, about 5-7 minutes from the beach, near the center...

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Helpful?
Thank Irina S
4409, Director de Relaciones con Clientes at HSM Don Juan, responded to this review

Dear Irina S, First of all, I would like to thank you for having chosen HSM Don Juan for your stay in Mallorca, as well as for taking the time to share your comments on TripAdvisor. It is a pleasure to know that you enjoyed your experience and you appreciated our facilities and our varied gastronomic offer. Let me express...

Lincoln, United Kingdom
Reviewed 17 September 2016 via mobile

Visited here with family for a 6 night stay in September. First impressions of the reception area were that it was a clean and well presented hotel. The rooms however were not up to the same standard. Our door to the balcony did not lock so immediately made us feel our room wasn't safe (especially after reading other reviews in...

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Helpful?
Thank Leanne W
4409, Director de Relaciones con Clientes at HSM Don Juan, responded to this review

Dear Leanne W, Thank you very much for sharing your experience with Tripadvisor Community. Feedback from our guests is a very important tool for us as it enables us to pinpoint our weak areas and to improve accordingly. We have not any record about your complain, anyway if you had explained your problem to our reception team we could have...

Bohumin, Czech Republic
Reviewed 16 September 2016

I stayed here for 1 week with my friend. Very closed to the beach. Room nice, every day clean, always new towels. Many types of food every day and very delicious. People in hotel was very friendly and our animator Georgi was excellent. We never get bored.

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Helpful?
Thank Ilona K
4409, Director de Relaciones con Clientes at HSM Don Juan, responded to this review

Dear Ilona K, Thank you for sharing your experience at the HSM Don Juan through TripAdvisor. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride exceeding your expectations. It is a pleasure to know that you enjoyed your experience and you appreciated our facilities and...

Dublin, Ireland
Reviewed 5 September 2016

very good hotel, swimming pool very clean, food was great and the animations was absolutely perfect. Georgi is fantastic animator:) he gave as a lot of fun and we realy enjoy the time in that hotel. Gosia with Pawel and Hubert

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Helpful?
Thank gotohu
4409, Director de Relaciones con Clientes at HSM Don Juan, responded to this review

Dear gotohu, We feel very proud to have offered you an unforgettable stay in our hotel. Our main goal is your happiness and satisfaction during your holidays. We will congratulate Gerogi for the good service provided. We look forward to welcome you back soon at HSM Don Juan to continue enjoying pleasant experience with us! All the best from Magaluf,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
Official Description (provided by the hotel)
IN GENERAL: The 3* hotel, HSM Don Juan, now offers high quality facilities and service after its refurbishment in 2008. The highlight of the hotel is its ideal location in the lively city of Magalluf. During your stay with us you can enjoy all the attractions that the resort to offer, or you can relax and spend your days by the hotel's swimming pool. The hotel is open from February to November. LOCATION: HSM Don Juan is situated in Magalluf, one of the most popular and well known resorts in Mallorca. The beautiful sandy beach boasts a blue flag, thanks to its high quality year after year. The hotel is only 400 m away from the beach and it offers the possibility to practice water sports. Nearby there are countless bars, restaurants and shops, which turn Magalluf into one of the most vibrant and attractive cities on the island. Attractions such as: water park "Western Park", karting or famous "Pirates" show, just steps away from the hotel, complement the wide variety of fun the city has to offer! There are also various golf courses close by: Golf Poniente (2 km away), Real Golf Bendinat or Golf Santa Ponsa, therefore the hotel is an ideal place to stay for those who love golf! In the area there are many possibilities to practice other sports, even on professional level: Magalluf offers the following facilities: athletics tracks (certified, class A), grass football field, rugby field, tennis and paddle tennis courts, etc. Palma de Mallorca is situated 15 km away, the airport 22 km. There is a public bus service to the capital; the bus stop is only 100 m away from the hotel entrance. ROOMS: The hotel offers newly refurbished double and single rooms that present a modern and up-to-date look. All of the rooms include a bathroom, heating and air conditioning, safety deposit box (extra charge), telephone, WIFI (extra charge), parquet floor, satellite TV and a balcony! There are some rooms that can allocate families with 2 children (on request). GASTRONOMY: The hotel offers half board or full board food and beverage packages. The extensive buffet offers a big selection of hot and cold dishes, as well as a wide variety of fruit and desserts. The restaurant offers some dishes prepared instantly in show cooking, as well. All food is served in thematic buffet style. Drinks in half board and full board are not included in the price (lunch and dinner). FACILITIES: The hotel offers a spacious terrace with a swimming pool for adults with a separate space for children. The pool is surrounded by sunbeds and sunshades. Bar service at the pool is available. Inside of the facilities at HSM Don Juan there are cozy common areas, a game room, as well as an indoor bar! CHILDREN: At HSM Don Juan there is a mini club for children during the summer months and swimming area for children. Baby cots and high chairs are also available in the restaurant at no extra cost. ADITIONAL SERVICES: 24/7 reception. WIFI in common areas (no extra charge), WIFI in hotel rooms (extra charge), Internet corner (extra charge). Rent a car. We accept both Visa and Mastercard credit cards. SPORT AND ENTERTAINMENT: Daytime and evening entertainment, shows or live music various times per week. Billiards (extra charge), table tennis, French bowls in the complex. Possibility to practice sports in the area. ... more   less 

Additional Information about HSM Don Juan

Address: Calderon de la Barca 4, 07182 Magaluf, Calvia, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Calvia > Magaluf
Price Range: $74 - $180 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — HSM Don Juan 3*
Number of rooms: 182
Reservation Options:
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Also Known As:
Hotel Don Juan
Don Juan Magalluf
HSM Don Juan Magaluf, Majorca, Spain
Hotel Style:
#9 On the Beach Hotel in Magaluf
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Questions & Answers

Here's what travellers have asked, with answers from HSM Don Juan staff and other travellers.
29 questions
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Questions? Get answers from HSM Don Juan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the higher levels are better”
 of 5 bubbles 994alisona, 13 Oct 2016 | Read review
“Rooms over pool better as sun covers it in afternoon”
 of 5 bubbles 196colleenb, 11 Oct 2016 | Read review
“pool view is good.”
 of 5 bubbles irinas257, 19 Sep 2016 | Read review
“Poolsideview and not too far up.”
 of 5 bubbles zenda3437, 25 Aug 2016 | Read review
“Defiantly go for a higher level, our room was on the first floor which was basically for party goers.”
 of 5 bubbles natalieo329, 18 Jul 2016 | Read review
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