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HSM Canarios Park

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Calle Antena 23, 07689 Calas de Majorca, Majorca Spain
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About

#9 of 13 hotels in Calas de Majorca
Location
Cleanliness
Service
Value
IN GENERAL: The 3* hotel HSM Canarios Park is especially focused on families, offering all kind of facilities and services to make the holidays unforgettable for both parents and children. All inclusive board, spacious areas to practice different sports and our fantastic entertainment team guarantee good fun. The hotel is open from May to October. LOCATION: The hotel HSM Canarios Park is situated in Calas de Mallorca, a small resort in the south east part of the island, 70 km away from Palma de Mallorca and 60 km from the airport. The area is known thanks to the tourism, which began in the 60s and nowadays offers a wide range of hotels, shops, bars and restaurants. The resort has 3 charming beaches: Cala Antena (the closest one, 400 m away), which is distinguished by the verticality of its coast. The other 2 beaches: Domingos Gran and Domingos Petit, are located 400 m away from the village centre and 1,5 km away from the hotel (there is a free transport service to the beach Domingos Gran). In the proximity there is Porto Cristo (15 km away), a lovely village with its famous Caves of Drach. Nearby there are many beautiful caves with spectacular views, as well as small and authentic fishing villages which complement the advantages of this hardly known area, but over the years has become more and more appreciated and chosen by tourists. ROOMS: The hotel offers double and single rooms with a cozy and up-to-date decoration. All of the rooms include a bathroom, ceiling fan, safety deposit box (extra charge), telephone, WIFI (extra charge), satellite TV and balcony! Single rooms have a shower. There are some rooms that can allocate families with 2 children (on request). GASTRONOMY: The hotel offers an all inclusive food and beverage package. The extensive buffet includes a wide selection of cold and hot dishes, as well as a big variety of desserts and fruit. The restaurant also offers some dishes prepared instantly in show cooking. The all inclusive meal package includes (besides 3 main meals) snacks between meals and an assortment of different beverages! (Beverages, hot drinks, alcohol) and ice cream throughout the whole day! FACILITIES: The hotel boasts of spacious terraces with 2 swimming pools for adults, and another one for children. The pools are surrounded by sunbeds and sunshades. Bar service is offered at both pools. Inside of the facilities there are large, cozy common areas, a game room, video arcades and an indoor bar. CHILDREN: Children enjoy their stay in HSM Canarios Park, as the hotel was designed with children in mind! They can play at the swimming pool, playground or mini golf area (accompanied by the hotel entertainers). Our funny mascot we call Sami joins the children in different games and activities. Baby cots and high chairs are also available in the restaurant, at no extra cost. ADDITIONAL SERVICES: 24/7 reception. WIFI in common areas (no extra charge), WIFI in hotel rooms (extra charge), Internet corner (extra charge). Rent a car. We accept both Visa and MasterCard credit cards. SPORT AND ENTERTAINMENT: Daytime and evening entertainment, shows or live music various times per week. Mini club for children. Various sports courts to practice tennis, football, volleyball, French bowls, squash, etc. Billiards (extra charge), table tennis and mini golf in the complex.
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Property amenities
Free parking
Free internet
Pool
Free breakfast
Game room
Mini golf
Children Activities (Kid / Family Friendly)
Kids club
Parking
Wifi
Paid internet
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Vending machine
Poolside bar
Tennis court
Billiards
Darts
Entertainment staff
Evening entertainment
Table tennis
Kids' outdoor play equipment
Free shuttle or taxi services
Shuttle bus service
Car hire
Baggage storage
Currency exchange
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
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Room features
Housekeeping
Private balcony
Safe
Room types
Ocean view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Great View
Languages Spoken
English, Spanish, German

Location

Full view
46Car recommended
Grade: 46 out of 100
22Restaurantswithin 1 km
1Attractionwithin 1 km
3274Reviews608Q+A100Room tips
Traveller rating
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Popular mentions
lynette griffiths wrote a review Jun 2021
Burry Port, United Kingdom12 contributions2 helpful votes
Now it's holidays its time to write this review. Don't waste your money, this had to be the worse holiday I've ever had. Kids were running up the corridors at 4am , the food was awful. My partner and I spent 3 days in the room due to a tummy bug. Couldn't relax in the bar due to kids screaming and running everywhere. The adult pool was full of kids despite the kids pool was across the road, the girls underneath our room were smoking dope, and the barmen were hopeless, need I say more. Avoid at all costs.
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Date of stay: July 2020Trip type: Travelled with family
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Response from HSM Customer Service, Agencia/asesor at HSM Canarios Park
Responded 1 Jul 2021
Dear guest, We sincerely regret that we have not met your expectations and that you have not been able to fully enjoy your vacations. We hope you accept our sincere apologies, all you complaints will be transmitted to the corresponding departments. Best regards, HSM Customer Service
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crouse18 wrote a review Jun 2020
Hertfordshire, United Kingdom20 contributions56 helpful votes
We visited here with our two son for a week. My eldest son became ill while on holiday on returning home we visited our GP where he was sent straight to hospital where we stayed for 4 days . He had Salmonella from this hotel and he is still recovering it. This has also affected myself and my partner. The entertainment area is ridiculous can never get seated. Food was the same most days. Definitely would not recommend anyone staying here the whole place is a health hazard and the staff have no regards for anyone’s safety even when several guests were injured. I wasn’t expecting much as it is 3stars but basis hygiene and guest safety I thought would be a given. Save your money pay a little more and have peace of mind.
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Date of stay: July 2019Trip type: Travelled with family
2 Helpful votes
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Response from HSM Customer Service, Agencia/asesor at HSM Canarios Park
Responded 22 Jun 2021
Dear guest, We are very sorry to hear that your family have been unwell. We can understand your disappointment, however we can assure you that the hotel’s food and water is regularly analyzed by an external laboratory, in line with Spanish legislation and results have all been correct. We also work closely with an independent consultancy company who are committed to the improvement of environmental and risk management in the travel and tourism industry. This company assists the travel and tourism industry in implementing and maintaining food, water, and environmental safety programmes. Such programmes are based on the HACCP (Hazard Analysis and Critical Control Point) methodology and are tailored to ensure the safety of the final users (clients) and operations staff. They take into account national and international regulations, as well as recognized best practices such as the FTO Code of Practice. Therefore we cannot be held liable for this unfortunate incident. We do, however, hope that your family has now fully recovered. Kind regards HSM Customer Service
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Gemma F wrote a review Jun 2020
1 contribution
We stayed here in August 2019 during the school holidays and we had a fantastic time. We were a bit apprehensive after reading reviews online about sickness bugs but out of the full 7 days not one of us got ill. There were 10 of us in total and we were all absolutely fine. The kids absolutely loved it and there was plenty for them to enjoy. The pools were always clean and the rooms were just what we needed. We were on the ground floor so didn't need to use the lift although it is a very large hotel and 2 lifts maybe isn't enough. Food was lovely and a big choice. Would definitely stay here again.
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Date of stay: August 2019Trip type: Travelled with family
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Response from HSM Customer Service, Agencia/asesor at HSM Canarios Park
Responded 22 Jun 2021
Dear guest, Thank you for your comment and for the positive assessment you make about your experience in our establishment. We are proud to know that you feel so comfortable in our hotel and that, as you can prove, for HSM our guests are the most important and your satisfaction is our main objective. We are looking forward to welcome you soon again at our hotel! Best regards, HSM Customer Service.
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Chloe C wrote a review Jan 2020
Bury St. Edmunds, United Kingdom2 contributions3 helpful votes
I visited back in September 2019 but only now been able to write a review. The hotel was fairly clean. 2 lifts for 5 floors, and 1 was always broken down. The entertainment was shocking. I went with friends so we ended up going out elsewhere. The food was rubbish. The same every night. Myself and my friend both ate the paella, and both ended up poorly. The pool areas were kept nice and clean, and it was nice to sunbathe, but the wasps were everywhere because of sugary drinks. They have a little shop in reception but very overpriced for things (especially ladies sanitary products) Alcohol was standard. They had a nice cherry liquor. They had a machine with already-made-cocktails. The pina colada was awful. The bar staff were nice. Antonio, behind the main bar, was funny, he liked a flirt, but he turned nasty one evening after my friend went back shortly for more drinks?? For the price I paid, I wasn’t going to expect it to be amazing but to go on holiday and get ill from food is disappointing. The hotel is pretty much in the middle of some forest so not much near by but they did have a mini bus free of charge to the local town which was handy. I was so worried about getting poorly from this holiday because of things online I had read and reviews on trip advisor itself but I thought I’d give it a chance, plus my travel agency was rubbish so I didn’t have a chance to change hotel. Our room was standard. Didn't have a balcony room unfortunately, but the room was kept clean everyday. The lady who stands outside the restaurant, making sure people were sanitising their hands, was full of rudeness. Her attitude was disgusting, she never smiled, and she demanded people to sanitise their hands before they even got to the door. Like hello? I can see everyone else doing it, please don’t speak to me like an idiot? I tried to enjoy my last few days when I felt a bit better, but I just wanted to leave and return to the Uk and soon as possible. I think overall, the hotel needs a bit of TLC, a few more lifts in the building for people with pushchairs and younger children and disabled, better food and better entertainment then maybe this could be a really good hotel to enjoy a holiday but until then I certainly won’t be returning.
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Date of stay: September 2019Trip type: Travelled with friends
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Response from HSM_Customer_Service, Director de Relaciones con Clientes at HSM Canarios Park
Responded 6 Jan 2020
Dear Chloe, We regret to read that your vacation did not go as expected; we take notes on your comment. We constantly strive to improve the quality of both our hotel and the services we provide, since the opinion of our guests is a great value to us. For us is really important the fact that all our guests can fully relax in our entire hotel. We will continue considering possible improvements to maintain the relaxed and quality environment that we want to transmit. We hope you accept our sincere apologies. Best regards, HSM Customer Service.
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Preddy wrote a review Dec 2019
3 contributions2 helpful votes
Room was changed daily. View was amazing from balcony. The food was excellent, always fresh. Staff were really nice. Free bus to town and back regularly. 2 lifts in hotel. Little shop by reception. One problem.!! 7 nights at hotel. Could not use either pools, due to to overcrowding with kids with inflatables and large families. Bar at pool with unlimited free drinks. Short walk to beach. Always packed. If you want to relax, I WOULD NOT recommend this hotel, as, it is a family hotel. Many people were not happy, because they couldn't use the pool. Would I go again? No, not really. I wanted to relax and have my first swim. I never got that here.
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Date of stay: September 2019
Value
Service
Sleep Quality
Room Tip: Room furthest away from pool, due to noisy families.
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1 Helpful vote
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Response from HSM_Customer_Service, Director de Relaciones con Clientes at HSM Canarios Park
Responded 1 Jan 2020
Dear Predders, First of all we would like to thank you for sharing your experience with us. Feedback from our guests is a very important tool for us as it enables us to pin point our weak areas and to improve them accordingly. We would like to welcome you again soon! All the best from Mallorca, HSM Customer Service.
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PRICE RANGE
USD 65 - USD 211 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hsm canarios park hotel calas de majorca
LOCATION
SpainBalearic IslandsMajorcaCalas de Majorca
NUMBER OF ROOMS
323
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Frequently Asked Questions about HSM Canarios Park
Which popular attractions are close to HSM Canarios Park?
Nearby attractions include Cala Antena (0.4 km), Tiffany's Pub (1.0 km), and Butterfly Sports & Style (1.0 km).
What are some of the property amenities at HSM Canarios Park?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
What food & drink options are available at HSM Canarios Park?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at HSM Canarios Park?
Yes, free parking is available to guests.
What are some restaurants close to HSM Canarios Park?
Conveniently located restaurants include Steak House Pizzeria Venecia, Grand Central, and City Cafe.
Are there opportunities to exercise at HSM Canarios Park?
Yes, guests have access to a pool during their stay.
Which languages are spoken by the staff at HSM Canarios Park?
The staff speaks multiple languages, including English, Spanish, and German.
Are there any historical sites close to HSM Canarios Park?
Many travellers enjoy visiting Sanctuary of Sant Salvador (7.8 km) and Closos de can Gaià (6.2 km).
Does HSM Canarios Park have any great views?
Yes, guests often enjoy the ocean view available here.
Is HSM Canarios Park accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.