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Residence Inn by Marriott Norfolk Airport

357 reviews
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Traveller (60)
Room & Suite (31)
Dining (3)
Overview
  • Excellent60%
  • Very good26%
  • Average8%
  • Poor4%
  • Terrible2%
Travellers talk about
“norfolk airport”(44 reviews)
“front desk”(61 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Free Airport Transportation
3.0 Star Hotel
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Rooms
26 Feb.27 Feb.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (357)Write a Review
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Traveller rating
208
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15
8
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LanguageEnglish
208
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32
15
8
Show reviews that mention
All reviewsnorfolk airporttwo bedroom suitefront desksocial hourearly flightlong stayhome away from homea great stayshuttle servicethe hotel managervirginia beachyogurtbit datedconvenient locationwould recommend this hotel to anyoneliving areadefinitely stay here again
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51 - 55 of 357 reviews
Reviewed 28 February 2017

Every one I worked with was excellent, helpful, and caring. Booking was easy checking in went well with good room location. We left at 3:45 in the morning. They prepared us a bag breakfast. Shuttle driver was on time and pleasant. A great place to...More

Review collected in partnership with this hotel
2  Thank SMG4058
Response from Jessica S, Operations Manager at Residence Inn by Marriott Norfolk AirportResponded 2 March 2017

Thank you for your awesome review of our hotel. I'm glad to hear that our bag breakfast was a nice touch on the morning of departure. Please come back and see us again soon.

Reviewed 28 February 2017

This is one of the best hotels I have stayed at. It is clean and the staff is super friendly. I had two dogs with me and they loved it here. The food was great and the social atmosphere was nice. Highly recommended.

Review collected in partnership with this hotel
Thank Smantha K
Response from Jessica S, Operations Manager at Residence Inn by Marriott Norfolk AirportResponded 1 March 2017

Thank you for taking the time to review our hotel online. I'm so glad that you and your furry friends enjoyed our hotel. Please come back to see us the next time you're in the Norfolk area.

Reviewed 27 February 2017 via mobile

Me and my family love this hotel but at the same time some things are just to much. We have had previous not so good experiences before but I keep coming back so I can say hopefully we will have just one good time. I...More

2  Thank Jaqueline M
Response from Scrowley160, General Manager at Residence Inn by Marriott Norfolk AirportResponded 28 February 2017

I would like to take this time to apologize for the issues you encountered during your stay, and for the disturbance caused by other guests. We do everything in our power to control every aspect of our property, and unfortunately fell short on this. Please...More

Reviewed 22 February 2017

My fiancé and I stayed for two days. When we first checked in and went in the room I noticed that one of the towels in the bathroom had make-up on it. We couldn't get the phone to get through to the front desk so...More

Thank tarnisha05
Response from Jessica S, Operations Manager at Residence Inn by Marriott Norfolk AirportResponded 23 February 2017

Thank you for taking the time to review our hotel online. I'm sorry to hear we had a housekeeping hiccup at the beginning of our stay. I will be speaking with our laundry department to remind them to triple check the linen that goes out....More

Reviewed 14 February 2017

Residence Inn is normally a very reliable stay; pretty vanilla and you know what to expect, but in this case we were in for some surprises. Check in was less than friendly; not rude, just indifferent. I assumed the receptionist was busy checking emails or...More

2  Thank 73Duck
Response from Jessica S, Operations Manager at Residence Inn by Marriott Norfolk AirportResponded 15 February 2017

Thank you for taking the time to review our hotel online. I'm so sorry to hear that we did not provide the typical "Residence Inn normal" and will be addressing this with our front desk staff. I hope the next time you're in the area...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Shuttle Bus Service
Breakfast included
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Hot Tub
Details
Price range
USD 117 - USD 216 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Norfolk
#1 Family Hotel in Norfolk
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 117 - USD 216 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Norfolk
#1 Family Hotel in Norfolk
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (60)
Room & Suite (31)
Dining (3)
Pool & Beach (2)
Family and Play Areas (6)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
Frank T
6 June 2016|
AnswerShow all 6 answers
Response from Scrowley160 | Property representative |
Good morning Frank, Our entire hotel is pet friendly. However, after any guest with a pet departs the hotel, we complete a full deep clean of the room. This includes a shampoo of the carpet and soft furniture. Please do... More
0
Votes
lawguy101
4 April 2016|
AnswerShow all 5 answers
Response from carlota132 | Reviewed this property |
This kind of question really requires a phone call to the specific hotel. I would suggest that you be very clear about what your needs are.
0
Votes
Carol M
20 October 2015|
AnswerShow all 2 answers
Response from Rachel R | Property representative |
Good Morning Carol M, Thank you for your inquiry! Yes, we do have a shuttle that runs 24 hours on demand. Once you have checked in and you decide to take your rental car back that evening, we would be happy to pick you up... More
0
Votes
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12
Room Tips
"Away from the basketball court"
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"The studio rooms with kitchenette is excellent for a multi-day stay"
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"Abundance of floors and room opportunities ..."
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"The suites are large and accommodating."
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