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Residence Inn Norfolk Airport

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Residence Inn Norfolk Airport
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310 Reviews from our TripAdvisor Community

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Showing 310: English reviews
Chesterfield, Virginia
Reviewed 19 March 2016

We were pleasantly surprised to not hear the jet noise coming from planes flying overhead during the night. The hotel must be well insulated because we didn't hear any exterior noise. The suite we were in was fine except for the queen-sized bed(too small for us). We should of gotten king-sized. The free buffet breakfast was barely acceptable, but the...

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Helpful?
Thank Hhoppin
Scrowley160, General Manager at Residence Inn Norfolk Airport, responded to this review

We are pleased you enjoyed your stay, and appreciate your feedback. As we pride our selves on providing the very best service and facilities, please accept my apologies if we fell short on your expectations at breakfast. If there is anything we can improve on, or could have done better, please let me know. Thank you for staying at the...

Sellersville, Pennsylvania
Reviewed 17 March 2016 via mobile

Princeton Baseball Team was in town to play OD. Parents stayed at Residence Inn. Incredibly friendly and helpful staff (thanks, Rachel and team). Very clean. Wonderful breakfast. Roomy lobby. Conveniently located to restaurants and activities. Would definitely recommend. RoseMary H.

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Thank RoeHoy
Scrowley160, General Manager at Residence Inn Norfolk Airport, responded to this review

Thank you for sharing your visit with us! It was a pleasure having you stay with us, and hope to host you again next year! All our best!

Tempe, Arizona
Reviewed 15 March 2016

The rooms were clean and well maintained. The full kitchen had all of the expected dishes, pans, and utensils. The mattress was plush and very comfortable as were the assorted pillow styles. The location of this property is convenient to the nearby freeways for easy travel throughout the area. Nearby shopping and restaurants provided easy access. The staff were unfailingly...

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Helpful?
Thank Lee S
Scrowley160, General Manager at Residence Inn Norfolk Airport, responded to this review

Thank you for sharing your experience at the Residence Inn Norfolk Airport! With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank...

Richmond, Virginia
Reviewed 1 March 2016 via mobile

Not only did multiple representatives and the sales mgr mislead my company and I about pet rates... But on every floor in the hotel you see signs leading to vending machines that do not exist. The front desk reps are obviously tired of answering the "where are the vending machine" questions and simply state... "They forgot to remove the sign."...

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Helpful?
Thank ryanpherndon
Scrowley160, General Manager at Residence Inn Norfolk Airport, responded to this review

My sincerest apologies for any confusion regarding our pet fees. We have had these fees in place for some time, and they are always consistent. I believe the confusion may have occurred when you checked out of one room, left the hotel, and returned. Even though a pet fee was paid on the first initial visit, it is applied each...

Reviewed 4 February 2016 via mobile

I actually really enjoyed our stay. The room fit our needs and the staff is very nice. Also enjoyed going down for a hot breakfast when I didn't feel like cooking. I would of rated this hotel 5 stars but there were a few major concerns. The tub in the bathroom was super slippery to the point I had to...

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1Thank USNfam
Richmond, Virginia
Reviewed 24 January 2016 via mobile

First of all, I typically find hotels by airport are you see below their national brand standards. However, this Residence Inn was clean, comfortable and the staff was friendly. I spent the night at this hotel due to an early morning flight out from the airport the following day. The general manager met me at the front desk and was...

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Helpful?
Thank Jilliandad
Rachel C, Manager at Residence Inn Norfolk Airport, responded to this review

Dear Jilliandad, Thank you very much for taking the time to post a review for your recent stay at the Residence Inn Norfolk Airport. We are happy to hear that you had a memorable stay with us. I will be sure to share your wonderful comments with the TEAM and THANK YOU for being a valued guest. We strive to...

Winchester, Virginia
Reviewed 19 January 2016

My recent stay here was by far one of the worst stays at a Marriott brand hotel I have ever had. The rooms are very much in need of renovations and better cleaning services. The microwave had not been cleaned so there was dried food left in there. The rubber lining in the garbage disposal was gone so when you...

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Helpful?
Thank Kerry B
Rachel C, Manager at Residence Inn Norfolk Airport, responded to this review

Dear Kerry B, Thank you very much for taking the time to give us your feedback about your recent stay with us at the Residence Inn Norfolk Airport. Our sincere apologies that we did not meet or exceed your expectations. We thrive each and everyday to ensure our Guests have a memorable experience, I will be happy to discuss your...

Reviewed 18 January 2016 via mobile

Very clean and well kept property. All of the associates that I came in contact with were very pleasant and hospitable. Breakfast was good. The rooms are very spacious. The only reason I did not rate 5 stars is because of the bed. I ALWAYS request a King suite when booking. I booked through reward member services and was told...

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Helpful?
Thank Faith H
Rachel C, Manager at Residence Inn Norfolk Airport, responded to this review

We appreciate your feedback and are delighted to hear that you had a good stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

New York City, New York
Reviewed 12 January 2016 via mobile

It's the little things that count. No do not disturb card. The kitchenette had seven dinner plates but only one glass and no coffee mugs. The coffee packets provided didn't go with the coffee maker, the lighting was poorly designed, the water pressure in the shower was great but the tub drained so slowly you were standing shin deep in...

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Helpful?
Thank Dave11743
Rachel C, Manager at Residence Inn Norfolk Airport, responded to this review

Thank you very much for taking the time to share your experience with us at The Residence Inn Norfolk Airport! I will share your comments with the staff and I will use your feedback as a training tool. I am sorry to hear of the inconveniences that you experienced during your stay. We thrive each and everyday to ensure that...

Reviewed 21 December 2015

Overall the suite we got for the money was just ok. Our son came back from his deployment and we stay here for a long weekend. The only thing that really bothered us was the hotel pictures showed a wrap around couch that we were expecting to be in this room for four people in our family to relax in,...

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Helpful?
Thank Francis S
Rachel C, Manager at Residence Inn Norfolk Airport, responded to this review

Dear Francis S, Thank you very much for taking the time to give us your feedback about your recent stay with us at the Residence Inn Norfolk Airport. Our sincere apologies that we did not meet or exceed your expectations. We thrive each and everyday to ensure our Guests have a memorable experience, I will be happy to discuss your...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Residence Inn, an extended stay hotel that is pet friendly and provides complimentary airport shuttle to and from the Norfolk International Airport (ORF). We have weekly social receptions to mingle with other guests or have a leisurely one on one basketball game on our court. We are only a few miles from the Virginia Beach Oceanfront family friendly activities, Farm Bureau Amphitheater, and downtown Norfolk's corporate district. Spacious suites with fully equipped kitchenettes and separate bedrooms. ... more   less 

Additional Information about Residence Inn Norfolk Airport

Address: 1590 N Military Hwy, Norfolk, VA 23502-1813
Region: United States > Virginia > Norfolk
Price Range: $159 - $278 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Norfolk Airport 3*
Number of rooms: 130
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Also Known As:
Residence Inn Norfolk Airport Hotel Norfolk
Norfolk Residence Inn
Hotel Style:
#1 Family Hotel in Norfolk
#1 Business Hotel in Norfolk
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Norfolk Airport staff and other travellers.
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Questions? Get answers from Residence Inn Norfolk Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room is nice. Bed is very comfortable. Bathroom cabinet could be replaced..”
 of 5 bubbles 361lesterd, 29 Mar 2017 | Read review
“Was on first floor. Easy for us to leave real early with luggage. ”
 of 5 bubbles SMG4058, 28 Feb 2017 | Read review
“Stay away from this hotel !”
 of 5 bubbles JazzGuitarist, 7 Feb 2017 | Read review
“top floor is quieter.”
 of 5 bubbles ThinkGadgetSr, 10 Jan 2017 | Read review
“request higher floor then main floor and to be in a room away from elevators”
 of 5 bubbles Q5865GYnicolem, 23 Dec 2016 | Read review
5 of 5