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Courtyard Norfolk Downtown

377 reviews
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Traveller (44)
Room & Suite (46)
Dining (1)
Overview
  • Excellent46%
  • Very good28%
  • Average18%
  • Poor5%
  • Terrible3%
Travellers talk about
Free Wifi
Parking
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
3.0 Star Hotel
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Rooms
4 Mar.5 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (377)Write a Review
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All reviewscourtyard marriottvalet parkingnorfolk downtownfront deskwalking distancemacarthur mallroom was cleanbusiness hotelstay there againgreat customer servicestarbucks coffeecentral locationper daylobby areadesk staffuss wisconsincorner room
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21 - 25 of 372 reviews
Reviewed 23 May 2017

I have stayed at mostly Residence Inns, and other easy park hotels in my driving travels. Thus, I'm not totally used to 'valet only' hotels as the Courtyard Marriott Downtown turned out to be. As I think Norfolk, Va is somewhat a smaller southern town,...More

Thank RaleighChuck
Response from Charles B, General Manager at Courtyard Norfolk DowntownResponded 25 May 2017

RaleighChuck thank you for your feedback about your recent stay. We are very sorry that our hotel did not meet your expectations with breakfast options, parking and room amenities. The staff and I strive daily to provide the best experience for each guest and sincerely...More

Reviewed 8 May 2017

We spent four nights here visiting friends in the area. The furnishings appeared to have been recently updated, nice modern and clean. We slept well, (great mattress pillows and black out shades). Staff was friendly.

Thank Tam303
Response from Charles B, General Manager at Courtyard Norfolk DowntownResponded 22 May 2017

Tam303 thank you for sharing your experience with us. We are so happy you enjoyed the hotel and local area. Look forward to seeing you in the future!

Reviewed 8 May 2017

The hotel lobby is pretty nice. The hotel has onsite parking for $19.00 a night. The hotel room was somewhat clean. The ice bucket had water in it that had been there for a while as it was slimy. The room smelled of smoke and...More

Thank Scott_Smith6064
Response from Charles B, General Manager at Courtyard Norfolk DowntownResponded 22 May 2017

Scott_Smith6064 thank you for the feedback about your recent stay with us. I do sincerely apologize for the cleanliness and lack of service you received during your stay. We have discussed this with our team and feel we have corrected our oversights with your help....More

Reviewed 2 May 2017

Housekeeping on 5th floor was below Courtyard standards. No facial tissue or shampoo in some rooms of our group. Manager was not around and was belligerent when found. Breakfast service for group was poor. Staff needs training and new manager that is customer friendly would...More

Thank mjmuncie
Response from Charles B, General Manager at Courtyard Norfolk DowntownResponded 3 May 2017

mjmuncie thank you for the feedback. I do sincerely apologize for the lack of housekeeping service and breakfast service during your stay. We make every effort to accommodate all guests and will use this feedback for training and discussion with our staff and management. We...More

Reviewed 29 April 2017 via mobile

The hotel is a standard, good hotel. However, with all the taxes added to the room charge it is a bit pricy. The staff was nice, the valet parking worked fine and house keeping worked well. There is not a proper restaurant in the hotel,...More

Thank Mr T
Response from Charles B, General Manager at Courtyard Norfolk DowntownResponded 3 May 2017

Mr T thank you for sharing about your recent experience. We are happy that your stay with us was good. We apologize that the taxes added to the room made it pricey and that our Bistro offerings did not meet your needs. We appreciate the...More

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13456775
About
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Room Service
Bar/Lounge
Restaurant
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Multilingual Staff
Self-Serve Laundry
Things to do
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Restaurant
Hot Tub
Heated pool
Details
Price range
USD 131 - USD 211 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Norfolk
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 131 - USD 211 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Norfolk
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (44)
Room & Suite (46)
Dining (1)
Pool & Beach (1)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
thurajt1
29 September 2016|
AnswerShow all 3 answers
Response from gelastan | Reviewed this property |
Quick short distance
0
Votes
ppaulini
8 July 2016|
Answer
Response from Rob M | Property representative |
Yes, it's about 2 blocks which is a short 5 minute walk.
0
Votes
Irish451006
4 July 2016|
AnswerShow all 2 answers
Response from Rob M | Property representative |
About 2 blocks, it's an easy 5 minute walk.
0
Votes
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12
Room Tips
"Watch your credit card statement"
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"Stay away from 821"
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"dont expect any courtesy or help from the front staff!"
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"We had 3rd floor room and larger. Friends had 5th floor rooms and they were smaller???"
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