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Courtyard Norfolk Downtown

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Courtyard Norfolk Downtown
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351 Reviews from our TripAdvisor Community

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Showing 346: English reviews
Dunnsville, Virginia
Reviewed 20 January 2014

We searched for a reasonably priced hotel near Chrysler Hall and MacArthur Mall and found the Courtyard Norfolk Waterside. We would highly recommend it! Very nice front desk help; large, comfortable, and spotless room. And it was very reasonably priced. We will stay there again and recommend you do too!

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Helpful?
Thank Mom23vs
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments about your recent stay with us. We appreciate your feedback and will be sure to share your comments with our staff! We focus on providing exceptional product and service to our guests. Thank you for your business and we look forward to serving all your future lodging needs while in the Norfolk area. Sincerely,...

Delaware
Reviewed 17 January 2014

I wanted to like this hotel. The location is close to the Norva where my husband and I see concerts from time to time. The walk to and from the venue is managable and feels safe, even at late hours. On the positive side, the location is great in relation to the Norva and the mall is right behind the...

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Helpful?
1Thank amymjw
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments regarding your recent stay with us. I appreciate the feedback you have provided. I would like to personally apologize for the issue with the hair dryer and will immediately investigate this issue. I am glad to hear that our staff was responsive and friendly during your stay. Our goal is to be prepared when...

Chalfont, Pennsylvania
Reviewed 11 January 2014

This Courtyard hotel is an average member of the chain. Although it was a nice, quiet hotel, there was not any one thing that I could say really stood out a good or great. Would I stay here again, yes, but it would not be my number one choice.

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Helpful?
Thank Zeta R
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments regarding your recent stay with us. We appreciate your feedback. Our goal is to provide exceptional service and product to all our guests. I will share your comments with our staff at our next associate meeting. Sincerely, Wesley Dove General Manager

Atlanta, Georgia
Reviewed 26 December 2013

The Courtyard is conveniently located in downtown Norfolk, blocks away from MacArthur mall (complete with a Nordstrom's and 18 screen theater), a great Starbucks and the Elizabeth River. The rooms are very comfortable (our favorite is 604) and the staff are friendly and accommodating. We have stayed at the Marriott downtown, which is just a few blocks away, but prefer...

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Helpful?
Thank Mac M
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments regarding your recent stay with us. We appreciate the feedback and I will be sure to pass this along to our staff. Robert is truly an amazing associate and I will ensure he gets due recognition for his efforts. We look forward to having you stay with us again in the future! Sincerely, Wesley...

Glen Burnie, Maryland
Reviewed 21 December 2013 via mobile

My husband and I stayed here for a couple nights because we were seeing a show at the Norva and thought it would be fun to get away for a bit. I will say that the room was very clean and thank God for that because if you read my other reviews I've had some nightmares in the past. When...

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Helpful?
Thank acampion17
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments with us regarding your recent stay. We strive to make every guest's stay as comfortable and accommodating as possible. I am personally investigating your concerns and will ensure they are addressed. I appreciate your feedback and please feel free to call me at 757-576-2374 to discuss further if you so desire. I reached out...

Baltimore, Maryland
Reviewed 10 December 2013

Very pleasant hotel with great customer service. Room was large and comfortable, and there is a very nice living room-like lobby, with a small bar, that was great for socializing. Best part was the great staff. Very nice, friendly people who anticipated our needs. Good location downtown near MacArthur museum, Freemason Historic District, and MacArthur Center Mall. Would definitely recommend.

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Helpful?
Thank Dana R
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments about your recent stay. We appreciate the feedback and will be sure to share your comments with our staff. We strive to make every guest feel welcome and comfortable during their time with us. We look forward to serving all your future lodging needs while in Norfolk. Wesley Dove General Manager

Allentown, Pennsylvania
Reviewed 13 November 2013

This hotel is a true reflection of great customer service and convenience! My check in was quick and efficient. At check out, I was offered directions with out having to ask. Anticipating guests needs really goes a long way. The location is in walking distance to all the local eateries and the mall. While my wife did some shopping, the...

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Helpful?
Thank Daves8711
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments regarding your recent visit with us. We appreciate the kind remarks about our staff. We strive to exceed the expectations of each and every guest. I will be sure to pass along your comments in our associate meetings. We look forward to serving all your future lodging needs. Wesley Dove General Manager

Raleigh, North Carolina
Reviewed 12 November 2013

You cannot feel that yourself or your belongings are safe at this hotel. I was there from 9pm to 7am (not even 12 hours). I left my Kindle in the room by accident. My fault - definitely. BUT - the kindle was STOLEN by hotel staff AND ABUSED. I had 44 fradulent charges made to my Amazon account in book...

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3Thank MollyBS
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your feedback with us regarding your recent stay here with us. While it is unfortunate that the kindle was misplaced, I personally investigated your claim to the fullest. The housekeeper in question has been here over 10+ years with not one claim. I followed normal hotel protocol in creating an insurance claim since the internal investigation...

Alexandria, Virginia, United States
Reviewed 8 November 2013

This location just seemed to miss the Marriott mark by one. The lobby was recently renovated but worn. The first room (yes, there were 2) had tiny bugs between the sheets and a soiled comforter. Second room was fine... Great customer service but need a bit of elbow grease. ..

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Helpful?
1Thank Lisa H
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your experience. We regret and apologize for the bugs in your room. We appreciate you reporting them to us. We immediately had our pest control vendor on site to treat the beatles. This is a very rare occurrence for us so we appreciate you letting us know about it. Sincerely, Wesley Dove General Manager

Archdale, North Carolina, United States
Reviewed 29 October 2013

first i have never received an email in reference to appreciation. So this is a great start. This hotel is was located in the convenience of all the activities I wanted to achieve during my stay. The room was clean and comfortable.

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Helpful?
Thank Shekie J
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments regarding your recent stay with us. Our goal is to ensure every guest is satisfied on every stay so to hear positive feedback is motivating for us. I will be sure to share your comments with our staff and we hope to see you again soon. Wesley Dove General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Room Service
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Courtyard Norfolk Downtown has the friendly and efficient service you have come to expect from Courtyard by Marriott. Located in the heart of downtown Norfolk you will be able to walk a few blocks in any direction and experience the finest shopping, shopping and entertainment in the Norfolk area. ... more   less 

Additional Information about Courtyard Norfolk Downtown

Address: 520 E Plume St, Norfolk, VA 23510-2308
Region: United States > Virginia > Norfolk
Price Range: $150 - $251 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Norfolk Downtown 3*
Number of rooms: 140
Reservation Options:
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Also Known As:
Courtyard Norfolk Downtown Hotel Norfolk
Norfolk Marriott
Norfolk Courtyard
Hotel Style:
#10 Business Hotel in Norfolk
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Norfolk Downtown staff and other travellers.
4 questions
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minnesota
Richmond, Virginia
Hartford, Connecticut

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Questions? Get answers from Courtyard Norfolk Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for what you want”
 of 5 bubbles jonathanbV768AZ, 13 Mar 2017 | Read review
“Odd numbered rooms generally face the street.”
  • Two Queen Bed looking from entry door.
  • Separate sink area
  • Separate tiolet/shower amenity
  • Looking from Corner to TV area
 of 5 bubbles Cincybearcatfan, 9 Nov 2016 | Read review
“I don't think the hotel had any bad rooms.”
 of 5 bubbles X2958UQbillh, 16 Sep 2016 | Read review
“If you need white noise any of the X14 room (814) have large blowers near by. If you want quiet, do not get close to the elevators.”
 of 5 bubbles gatoreed, 31 Jul 2016 | Read review
“Corner rooms are nice ..”
 of 5 bubbles Bornabrit, 1 Jul 2016 | Read review
5 of 5