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Courtyard Norfolk Downtown

374 reviews
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Traveller (44)
Room & Suite (36)
Dining (4)
Overview
  • Excellent46%
  • Very good28%
  • Average18%
  • Poor5%
  • Terrible3%
Travellers talk about
“norfolk downtown”(21 reviews)
“front desk”(66 reviews)
Free Wifi
Parking
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
3.0 Star Hotel
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Rooms
24 Dec.25 Dec.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (374)Write a Review
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103
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103
69
21
13
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All reviewscourtyard marriottnorfolk downtownfront deskwalking distanceparking chargemacarthur mallroom was cleanbusiness hotelsmall refrigeratorstay there againgreat customer servicestarbucks coffeecentral locationper daylobby areadesk staffuss wisconsin
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1 - 5 of 369 reviews
Reviewed 4 weeks ago via mobile

The lobby area and bistro were fantastic however the elevators rattled quite a bit. The room was average for a hotel and my rooms temperature control was not good. No breakfast was provided. The bathroom area had a lot to be desired. The fact that...More

Thank Bruce B
Response from Charles B, General Manager at Courtyard Norfolk DowntownResponded 3 weeks ago

Bruce B thank you for sharing your experience. We are sorry that our location did not meet your needs of complimentary breakfast and parking. We are very competitively priced on both our food offerings in the Bistro and valet parking in the downtown area. We...More

Reviewed 5 weeks ago

We came up to room on our first night. Inserted key, light turns green, could not open door. Tried six times, same result. Went to Front Desk. They send someone up. He tries, same result. Then he inserts key and puts his shoulder to the...More

Thank Jack6320
Response from Charles B, General Manager at Courtyard Norfolk DowntownResponded 4 weeks ago

Jack6320 thank you for sharing your feedback. I sincerely apologize for the lack of service you received with the lock issues you experienced. We look forward to another opportunity to give you the service you expect when in Norfolk in the future.

Reviewed 8 November 2017 via mobile

This property is exactly what you would expect from. Courtyard. This is located in the heart of downtown and offers friendly service. It is an old building that has been completely renovated and looks like and functions like every other Courtyard you’ve ever been to.

Thank drajhansa4
Response from Charles B, General Manager at Courtyard Norfolk DowntownResponded 4 weeks ago

drajhansa4 thank you for sharing your comments about your recent stay. We are glad you enjoyed your stay and look forward to seeing you in the near future.

Reviewed 25 October 2017

This hotel is in a convenient location and the rooms are spacious and well-decorated. What struck me the most, however, was how friendly the staff was, from the valets to the front desk staff. I never felt like they were "simply doing their job." They...More

Thank godivalove
Response from Charles B, General Manager at Courtyard Norfolk DowntownResponded 3 November 2017

godivalove thank you for sharing your experience with us. We appreciate the kind words about our team, as they take great pride to taking care of our guests. We look forward to seeing you again and getting you a room away from the elevator. Thank...More

Reviewed 1 October 2017 via mobile

Overall a good choice but avoid Shula’s steak house. The lobby is well appointed but the varnish in the elevator well make you sick to your stomach it is so overwhelming. Truly a dreary dining atmosphere experience. Seems to be a confused setting with a...More

Thank NorthernVirgin1a
Response from Charles B, General Manager at Courtyard Norfolk DowntownResponded 2 October 2017

NorthernVirgin1a thank you for sharing your experience with us. Sorry your experience was not to your liking at Shula's at the Marriott. I do hope your experience at our hotel was satisfactory and acceptable. We hope to see you again soon!

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Traveller (44)
Room & Suite (36)
Dining (4)
Pool & Beach (2)
Hotel & Grounds (40)
Bathroom (10)
Business Centre & Event Rooms (3)
About
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Bar/Lounge
Room Service
Restaurant
Hotel Amenities
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Room Service
Multilingual Staff
Self-Serve Laundry
Things to do
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Restaurant
Hot Tub
Heated pool
Indoor pool
Details
Price range
USD 102 - USD 171 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Norfolk
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 102 - USD 171 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Norfolk
Room types
Suites, Non-Smoking Rooms, Family Rooms
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