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Candlewood Suites Norfolk Airport

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Candlewood Suites Norfolk Airport
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106 Reviews from our TripAdvisor Community

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There are newer reviews for Candlewood Suites Norfolk Airport
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Showing 106: English reviews
Marlton, New Jersey
Level Contributor
106 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 2 September 2014

We needed a place to sleep, park our car, and fly for our vacation in August. Candlewood Suites fit the bill perfectly. Great customer service, super clean room, car was safe and sound, no charge for parking there during the trip, shuttle was available very early in the morning for our departure and showed up very quickly when we arrived... More 

Helpful?
1 Thank divakern
Chesterfield, United States
2 reviews
Reviewed 27 August 2014

I stayed there at the last minute because I commute from Ettrick, VA to NSU. I didn't want to ride back at down 460 after I get out of class at 9pm at night. I booked the hotel that morning five minutes before my first class. I got out of class at 11 and went to the hotel. They were... More 

Helpful?
Thank Jarita W
Chesapeake, Virginia
Level Contributor
4 reviews
3 hotel reviews
Reviewed 18 August 2014

My only positive comments would be the front desk staff & location. Request a room far away from the staff supply & laundry area. It is a meeting & hang out every morning. You can hear the staff socializing. Whenever my room was cleaned by housekeeping, they never left spare toilet tissue, paper towel roll, or dish detergent. My microwave... More 

Helpful?
Thank Shanee757
IHGCare, Guest Relations Manager at Candlewood Suites Norfolk Airport, responded to this review

Dear Shanee757, First of all, thank you very much for your recent stay at our hotel. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. I am so sorry to see you did not enjoy your overall experience with us. Your feedback is of great importance to... More 

1 review
Reviewed 5 August 2014 via mobile

My parents and I stayed here this past weekend and we really enjoyed our stay. It was a queen suite (although the bed was a little small for a queen) and it was lovely. The kitchen was perfect, but in our room only one of the two stovetops was working properly. 3 different pots, plates, bowls, cups, utensils, a toaster,... More 

Helpful?
Thank Gerardine V
Atlanta, Georgia
Level Contributor
65 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 5 August 2014

I don't understand the reviews of this place. It is just creepy. The people are very nice, but the room was not good. They spray some kind of air freshener in the rooms after they "clean" them and the effect is just the opposite of clean. The smell is just awful. In my mind, clean is clean and it does... More 

Helpful?
Thank Benspapa1
IHGCare, Guest Relations Manager at Candlewood Suites Norfolk Airport, responded to this review

Dear Benspapa1, Thank you for taking the time to express your thoughts and concerns. We are so glad you liked the friendliness of our staff. We would like to apologize for the experience you had with your room and any inconvenience the situation may have caused you. We take our guest comments very seriously and always strive to provide comfortable... More 

Manassas, Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 July 2014

I just want to start out by saying the only reason I booked through trip advisor was that I wanted to make sure we were getting the room we wanted. I couldnt tell by the pictures on the internet if it would be what we needed. I called the reservations and asked numerous times to make sure we would get... More 

Helpful?
2 Thank Kristina A
IHGCare, Guest Relations Manager at Candlewood Suites Norfolk Airport, responded to this review

Dear Kristina A, Thank you for taking the time to write a review about our hotel. It is truly regrettable that your recent stay with us was less than satisfactory. Please be assured that your comments are taken into serious account as we would like to follow up on your experience. I have sent you a private message in an... More 

Maitland, Florida
Level Contributor
185 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
Reviewed 27 June 2014

I am a travel planner and had the opportunity to spend a few days in Norfolk for a wedding. This was probably one of the cleanest Candlewood Suites that I've ever stayed in. The staff was warm and friendly and the rooms were clean. The only thing that was a little shaky was the A/C system in the room either... More 

Helpful?
Thank Dynamitetravel
Baltimore, Maryland, United States
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 26 May 2014

After reviewing the comments, I decided to book this hotel for my husband and son (As I was staying at another hotel in the area). Since I'm in the travel business, I do not like to send clients to places I can't put my stamp of approval. When arriving, we were greeted and checked-in. "Carmen" was really nice and informative.... More 

Helpful?
6 Thank Poohpaige
Pound
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 May 2014

We were a long way from home and the staff couldn't have been more helpful...from directions to Walmart to places to eat. The suites are set up for people who plan to stay for an extended period of time..full size refrigerator with ice maker, two burner stove, coffee pot and all utensils needed for cooking, even dish detergent and towels.... More 

Helpful?
1 Thank flyingsolo_20
Norfolk, Virginia, United States
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 16 March 2014

I stayed there last weekend, and have stayed many times before but not in a while. I was shocked to see that the service, was definitely not the same as my previous visits. There was no DVD in either the living room or bedroom, the bed was not bolted down, so every time I sat on the edge it lifted... More 

Helpful?
2 Thank Veronica V
Elsie C, General Manager at Candlewood Suites Norfolk Airport, responded to this review

Thank you for taking the time and contacting Candlewood Suites regarding your experience during your recent stay. I greatly appreciate the time you took out of your day to bring this matter to my attention and apologies for any inconvenience you may have experienced due to the lack of customer service provided to you during your stay. It is our... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Self-Serve Laundry
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Candlewood Suites Hotel Norfolk Airport (ORF) - Hampton Roads, VA. The Candlewood Suites Norfolk - Airport is a member of the IHG family brands of hotels including InterContinental, Crowne Plaza, Hotel Indigo, Holiday Inn, Holiday Inn Express and Staybridge Suites Hotels. The Candlewood Suites is the perfect hotel for the long term government travelers, project teams, training, relocation, temporary & corporate housing needs. The Candlewood Suites - Norfolk Airport Hotel is centrally located 2 miles from the Norfolk (ORF) Airport on Military Highway between I-64 & I 264; minutes from VA Beach, Chesapeake, Suffolk, Portsmouth. Our hotel is close to Northrop Grumman, Lockheed Martin, USAA, Portfolio Recovery, Keane Inc., General Dynamics, Naval Station Norfolk, Naval Amphibious Base Little Creek, Naval Air Station Oceana & Norfolk Naval Shipyard. The Candlewood Suites Hotel offers apartment like suites with all of the conveniences of home to meet your extended stay or short term hotel needs. Our pet friendly hotel (fee applies) offers studio and one bedroom suites featuring fully-equipped kitchens, spacious living & work areas, Flat screen TVs with DVD players, free wired & wireless Internet. Other features include 24-hour business center, free laundry facilities, fitness center, courtyard with grills & our signature Candlewood Cupboard convenience store. ... more   less 

Additional Information about Candlewood Suites Norfolk Airport

Address: 5600 Lowery Rd, Norfolk, VA 23502-2233
Region: United States > Virginia > Norfolk
Price Range: $111 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Norfolk Airport 2.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Candlewood Suites Norfolk Airport Hotel Norfolk
Hotel Style:
#12 Business Hotel in Norfolk
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Questions & Answers

Here's what travellers have asked, with answers from Candlewood Suites Norfolk Airport staff and other travellers.
4 questions
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Lanham, Maryland, United States
over a year ago
Lanham, Maryland, United States
over a year ago

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Questions? Get answers from Candlewood Suites Norfolk Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“pick the 3rd floor”
 of 5 bubbles outter1, 25 Jul 2016 | Read review
“don't stay here”
 of 5 bubbles yellowbird1212, 14 Jun 2016 | Read review
“West end is close to the BBQ grills”
 of 5 bubbles Panamaannie, 18 Feb 2016 | Read review
“Twin queens appeared to be a larger room”
 of 5 bubbles NYMako, 3 Aug 2015 | Read review
“Stay away from the 1st floor”
 of 5 bubbles Shanee757, 18 Aug 2014 | Read review
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