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Sheraton Norfolk Waterside Hotel

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Traveller (237)
Room & Suite (144)
Dining (11)
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Overview
  • Excellent22%
  • Very good30%
  • Average23%
  • Poor13%
  • Terrible12%
Travellers talk about
“the club lounge”(30 reviews)
“city dock”(21 reviews)
“self park”(25 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
3 Star Hotel
All hotel details
Additional information
Offers from Sheraton Norfolk Waterside Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from Sheraton Norfolk Waterside Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
1 Jul.2 Jul.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (885)
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1 - 5 of 870 reviews
Reviewed 2 days ago via mobile

The hotel is in a wonderful location with beautiful views. Unfortunately, housekeeping was horrible! Upon arrival, our room was not clean and I had to look for housekeeping to get towels for our room. Left the hotel pretty early the next morning and stayed out...More

Thank 59lawandaj
Response from SheratonNorfolk, General Manager at Sheraton Norfolk Waterside HotelResponded today

Your experience is below our typical level of service and we regret you encountered anything less than the best while here. Your disappointment is understandable, but we will be sure to make improvements based on your notes. If there is anything we can do regarding...More

Hotel's Favourite
Reviewed 3 April 2018 via mobile

We booked a long weekend with our 4 young kids and had an amazing time at the hotel. The staff were all very courteous to our family, the rooms were clean, and the view from our Waterside rooms was GREAT!!! We also ate at the...More

1  Thank Daniel W
Response from SheratonNorfolk, General Manager at Sheraton Norfolk Waterside HotelResponded 4 April 2018

Surprising and delighting our guests brings us great joy and we’re happy your family had a lovely stay at the Sheraton Norfolk Waterside Hotel, Daniel. It seems you had a chance to luxuriate in one of our recently renovated rooms. We’re delighted to see you...More

Reviewed 2 days ago

I recently stayed at the Sheraton Norfolk Waterside Hotel while I was attending a conference in town. While I realize they were renovating, I still was unable to get my room serviced for two days, and felt that the facility in general lacked the hospitality...More

Thank Kara M
Response from SheratonNorfolk, General Manager at Sheraton Norfolk Waterside HotelResponded today

While we are thrilled you received incredible service from our concierge and while dining with us, we regret the rest of your experience was not just as excellent. We will be sure to look into your concerns about hospitality and housekeeping, as we strive to...More

Reviewed 2 days ago

I want to acknowledge the excellent, friendly service I received from Mimi and Joyce. They added to an enjoyable weekend at your hotel. They were very prompt and responsive to every request that was made. Kudos to them!!!!More

Thank ivohar
Response from SheratonNorfolk, General Manager at Sheraton Norfolk Waterside HotelResponded today

Kudos to you for offering such personal thanks to our staff, Ivohar! We cannot wait to thank Mimi and Joyce for their dedication to excellent guest service. We know they will be thrilled to hear how much their help meant to you. All of us...More

Reviewed 3 days ago

This was a last minute reservation for us and it was wonderful. Check in was a breeze, and the front desk clerk was extremely friendly and accommodating. The hotel has amazing views of the Elizabeth River (it's right on the river) and the navy ships...More

1  Thank lpm8934
Response from SheratonNorfolk, General Manager at Sheraton Norfolk Waterside HotelResponded 2 days ago

Your recommendation brings a bright smile to our team. Thank you for your compliments on our recent updates across the property. We’re so delighted to read that they enhanced your stay. Seeing that you loved our restaurants and convenient location just as much is also...More

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About
Amenities
Top amenities
Restaurant
Pool
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
USD 163 - USD 325 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Details
Price range
USD 163 - USD 325 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (237)
Room & Suite (144)
Dining (11)
Pool & Beach (5)
Business Centre & Event Rooms (19)
Family and Play Areas (1)
Questions & Answers
Ask a question
Robrite59
14 August 2017|
Answer
Response from sabrinacat | Reviewed this property |
That's a year from now one would hope so, give them a call.
0
Votes
Robrite59
9 August 2017|
AnswerShow all 5 answers
Response from Philip E | Reviewed this property |
They were supposed to be done with the renovation by this summer. I haven't been back since the early part of the year. The Waterside mall that's attached to the hotel was due to open around the same time.
1
Vote
PrincessJessie
12 May 2017|
AnswerShow all 3 answers
Response from Philip E | Reviewed this property |
The way the renovated the first sections if rooms they basically cut the hotel spew hat in half so they have several floors of renovated rooms for all categories including the 10th floor concierge lounge.
0
Votes
Room Tips
"Concierge Floor is best!"
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"North side of the bldg is quieter (away from Waterside). Bands play until 10-11pm. We were ok though."
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"We get club rooms with the amenities of breakfast and snacks but you can choose room on Waterside or city..."
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"Even number rooms are water view."
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