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Residence Inn Norfolk Downtown

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Residence Inn Norfolk Downtown
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297 Reviews from our TripAdvisor Community

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Showing 295: English reviews
Reviewed 4 weeks ago via mobile

My family of 5 stayed at this location during the first Saturday in November 2016. It was during the winter months and my 3 kids wanted to play and swim an indoor heated pool. Before I made reservations, I specifically asked the lady on the phone if the indoor pool was heated. Her answer was, "yes, the indoor pool IS...

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Helpful?
Thank Georgelene H
Management response:

I am so sorry you had a poor experience with the pool. My team and I will be addressing this immediately with our Chief Engineer. Please let me know next time you will be in town so i can have the opportunity to make it right. Thank you for your business.

Fairfax Station, Virginia
Reviewed 5 weeks ago

The entrance is on the backside down a very small street. We had to drive around it before finding the entrance. There is plenty of free parking in the garage across the small street. Garage is very well lit for safety. Lots of great places to see, a huge mall and great restaurants within walking distance. Room is large and...

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Helpful?
Thank maevans70
Theresa T, Front Office Manager at Residence Inn Norfolk Downtown, responded to this review

Thank You for taking the time to write a review concerning your stay. I am very pleased to know that you enjoyed your stay. Please stay with us again in the near future, after we have completed our hotel renovation. Regards - Theresa Thompson

North Carolina
Reviewed 18 October 2016 via mobile

We stayed here for 3 nights when my cousin got married in Downtown Norfolk. When we arrived check-in was smooth. We got in the room and I thought there was a slightly "sour" smell in the room, but my parents couldn't smell it. There were not enough towels (only 3 for a room meant to accommodate 4) and we called...

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Helpful?
Thank melindabmauney
Management response:

Thank you so much for taking the time to review our hotel. We appreciate the honest review. We will take your comments into consideration and ensure all of these items are addressed. Thank you again. -Eric Carille

Port Orchard, Washington
Reviewed 2 October 2016

First impression was not wonderful. We arrived after midnight in rainy weather and the cover over the entryway did not extend over the car, so we got wet just getting to the door. The door was locked (for security reasons, I'm sure) and we had to wait for the clerk to take care of another customer before she had the...

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Helpful?
1Thank Bill M
Theresa T, Front Office Manager at Residence Inn Norfolk Downtown, responded to this review

Thank You for taking the time to voice your concerns about your stay We look forward to having you stay with us again in the near future.

Western WA
Reviewed 2 October 2016

We were here for a week on business/pleasure. It is hard to stay in a hotel for a whole week but this Residence Inn was very comfortable, clean and nicely appointed. If you could bottle and sell the friendliness and kindness we experienced from all the staff, you could be a millionaire. We were always greeted with a smile, and...

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Helpful?
1Thank TallDogs
Theresa T, Front Office Manager at Residence Inn Norfolk Downtown, responded to this review

thank You for the kind remarks that you bestowed on our staff. I will certainly pass your comments to each department. Our breakfast bar is the newest concept that Marriott has rolled out for our guest and many of our guest love it. We look forward to having you stay with us in the future

Naples, Italy
Reviewed 18 September 2016

After a series of great experiences with Residence Inns we booked a two night stay between moving out of our home and to our new location. We found the hotel generally lacking. It claims to be pet friendly, but the furniture offers plenty of hiding places for small pets and there is no way to alert the cleaning staff there...

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Helpful?
Thank Janice B
Theresa T, Front Office Manager at Residence Inn Norfolk Downtown, responded to this review

thank you for voicing your concerns about your stay. While we pride ourselves on exception service, I see we dropped the ball on service for you and your family. Please except my apology and know that your comments will be directed to the right departments for immediate attention. Thank You

Southern Shores, North Carolina
Reviewed 14 September 2016

We sold our 2nd home in Norfolk and needed to stay over the weekend. Front desk folks are nice, we like Shearl. Room was nice; a little shop worn, as well as the rest of the hotel. Well equipped kitchen, if you wanted to cook meals. The prices are good, generally speaking clean, and the breakfast was OK. Great location,...

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Helpful?
Thank john b
Theresa T, Front Office Manager at Residence Inn Norfolk Downtown, responded to this review

thank you for your comments and for choosing to stay with us.

Appomattox, Virginia
Reviewed 7 September 2016

First of all we had to change rooms 3 times because of wet carpet. The sheets did not fit the mattress and kept coming off and the comforter was dingy. They need to buy better mattress or the right size sheets. We tried to go swimming in the morning and the pool had never been cleaned up from the day...

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Helpful?
Thank junnie32
Theresa T, Front Office Manager at Residence Inn Norfolk Downtown, responded to this review

Thank You for taking the time to voice your concerns about your stay.I see that we dropped the ball on service and for that I apologize. I have passed your comments on to the appropriate departments so that they can ensure that this incident doesn't happen again. Thank You

Fredericksburg, Virginia
Reviewed 7 September 2016

Booked a suite for 3 with king bed and sleep sofa. The room was very big even with a kitchen. Only problem was shortage of towels and pillow for all of us. Free breakfast was at best so/so. Did not even have coffee flavored creamers?

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Helpful?
Thank Gregg L
Theresa T, Front Office Manager at Residence Inn Norfolk Downtown, responded to this review

Our Good Afternoon - thank you for taking the time to let us know how we are doing. When you return to us, please feel free to call the front desk or our housekeeping department for more towels and pillows. We have plenty of them. Our breakfast is a new role out for Marriott with healthier options available upon request....

Port Clinton, Ohio
Reviewed 30 August 2016

In town for a funeral. Room smelled of animal odor - urine. Clerk sent someone to spray the room. Odor offensive; spray made odor worse. Asked for another room; the new room had the same animal smell.

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Helpful?
Thank adunique
Theresa T, Front Office Manager at Residence Inn Norfolk Downtown, responded to this review

Thank You for taking the time to voice your concerns about your stay. We pride ourselves in pleasing our guest, but I see that we dropped the ball on cleanliness for you. I have taken your concerns to our department manager, so that is will be an isolated incident. I apologize again for any inconvienence this issue may cause.

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Beachfront
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Breakfast
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Breakfast Available
Official Description (provided by the hotel)
Located on Brambleton Ave in Downtown Norfolk, VA, the Residence Inn by Marriott Norfolk Downtown offers ideal accommodations for short or long stays in Norfolk. Guests will be at ease when relocating or traveling for a long-term project in Norfolk. The Norfolk hotel's studio, one, and two bedroom suites offer separate living, eating and sleeping areas with full kitchens. Plug in your laptop and enjoy free wireless Internet while watching the Flat screen TV in your suite. Enjoy free breakfast daily, evening "Mix" various nights of the week, a grocery shopping service, a heated indoor pool and on-site fitness center. Residence Inn is close to Sentara Norfolk General Hospital, Children's Hospital of the King's Daughters, EVMS, Dominion Enterprises, and Norfolk Southern. You'll be blocks from Norfolk's top eateries, nightlife, culture, and shopping. The Spirit of Norfolk, Chrysler Hall, Scope, the Norva, Ted Constant Convocation Center and MacArthur Center Mall are all located a short distance from the hotel. ... more   less 

Additional Information about Residence Inn Norfolk Downtown

Address: 227 W Brambleton Ave, Norfolk, VA 23510-1555
Region: United States > Virginia > Norfolk
Price Range: $145 - $228 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Norfolk Downtown 3*
Number of rooms: 160
Reservation Options:
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Also Known As:
Residence Inn Norfolk Downtown Hotel Norfolk
Hotel Style:
#2 On the Beach Hotel in Norfolk
#7 Family Hotel in Norfolk
#8 Business Hotel in Norfolk
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Norfolk Downtown staff and other travellers.
4 questions
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Questions? Get answers from Residence Inn Norfolk Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room close to the York St., Boush St. corner.”
 of 5 bubbles billmU6932NM, 1 Oct 2016 | Read review
“Odd numbered rooms are on the York Street side, a little quieter in my opinion.”
 of 5 bubbles TallDogs, 1 Oct 2016 | Read review
“Not suitable for small or skiddish pets. Near many good restaurants and the MacArthur shopping center.”
 of 5 bubbles JaniceB803, 18 Sep 2016 | Read review
“Make sure that room has not been inhabited by animals if you are sensitive”
 of 5 bubbles adunique, 30 Aug 2016 | Read review
“the tip is to spend a little more and book at the Waterside Marriot Hotel in down town Norfolk.”
  • closet door broken and laying in back of closet
 of 5 bubbles S7789YXjohnr, 21 Aug 2016 | Read review
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