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Comfort Suites Airport

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198 Reviews from our TripAdvisor Community

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Showing 195: English reviews
Chesapeake, Virginia
Reviewed 17 October 2014 via mobile

My club along with several friends booked several rooms for a charity event weekend. The hotel was very clean as always. The staff was extremely friendly & helpful throughout the entire weekend. Working with Kim K. In Sales was Awesome. ..Our team & others plan to continue to utilize this location in the upcoming year(s). Awesome hotel!!!

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Helpful?
Thank Cyntual H
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

Ms H, When you all come back we'll be waiting with open arms! Once you stay at the Comfort Suites you're considered family. We thank you sincerely for choosing us, and even more so for your kind words.

Reviewed 24 September 2014

Absolutely loved my stay last weekend at this awesome hotel, so serious! I'm big on customer service & Ms. Trish & staff provided excellent customer service the entire time! I'm so looking forward to my next stay! Ms. Seka Watson

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1Thank Watson3014
KKinard, Director of Sales at Comfort Suites Airport, responded to this review

Dear Ms. Watson, I am thrilled that you find our hotel awesome, we sure think so and it's always nice to hear others feel the same way. Thank you for the kind words about the staff, they really do a great job and I will pass this on to them. We look forward to seeing you again soon. Sincerely, Kim.

Newport News, Virginia
Reviewed 5 September 2014

This was the first place I stayed in when I came to Newport News. The rooms are great and everything seems to work properly. When something needed maintenance the staff responded quickly and efficiently. The atmosphere is pleasant and breakfast it great. I found the staff very friendly. When I needed something from the staff Lee Artist (excellent guy) took...

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Helpful?
Thank Al R
KKinard, Director of Sales at Comfort Suites Airport, responded to this review

Dear AI R, I am so glad to hear that you were extremely satisfied, those words are always great to hear. Our staff here at the hotel always tries to go above and beyond our guests expectations. I will definitely pass on your kind remarks to Lee.

Washington DC, District of Columbia
Reviewed 3 September 2014

I was pleasantly surprised with this hotel as I would not normally stay at a Comfort/Choice branded hotel. Stayed here for two days during Labor Day weekend based on recommendation from friend who had stayed previously. Room was clean and the hotel seemed to be in good condition. Price was also good. Great customer service skills displayed by all members...

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Helpful?
Thank readytogetawaay
KKinard, Director of Sales at Comfort Suites Airport, responded to this review

Dear readytogetawaay, Thank you so much for the kind words! We take great pride in our hotel and do our very best to keep the hotel clean and in good condition. We did have a slight issue with one of our AC units during your stay and that has since been resolved. Also I'd like to thank you for noticing...

Poland, Ohio
Reviewed 1 September 2014

Used this hotel for a one night business trip... Lee, the evening manager, was great with suggestions for dinner and even found me an auto parts store nearby that I needed. The room was clean and very comfortable. Breakfast was "above average" with HOT selections. Coffee could be stronger!!! I would stay here again with no hesitation.

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Helpful?
1Thank DJR534
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

Dear DJR534, It sounds like Lee is on fire! Glad that he could be of service, and even more elated that you gave us the opportunity to show what we're about. We pride ourselves on going above and beyond what our guests want. Whenever you are back in town do not hesitate to come by. Sincerely, Jason General Manager

Bronx, New York
Reviewed 24 August 2014

My husband and I enjoyed our stay here, we got free breakfast, internet and heard no airplanes flying overhead. We wished that we could have stayed longer, the staff was very accommodating and friendly to us. We had no problems thanks to Mr. Lee and the rest of the staff for making our stay so wonderful.

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Helpful?
1Thank lpalmer7993
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

Laurinda, I hope that means we'll be seeing you guys again soon! We love putting smiles on the faces of our guests. You'll be happy to know that though we are the closest hotel to the airport, we are not in any direct flight paths. That is why our place is so quiet. I will make sure the staff, and...

Virginia Beach, Virginia
Reviewed 19 August 2014

The staff is friendly, professional, and personable. Breakfast is good. Hotel was clean. Room and bathroom were large. And there were plenty of outlets. That's where the good ends. We were there to celebrate our 21st Anniversary. When we stepped off the elevator on the 3rd floor, the hallway was hot and muggy. Our room was equally stifling. We assumed...

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Helpful?
Thank TempleMom16
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

Dear Valued Guest, I am glad to hear that you did enjoy the major aspects of the hotel. We work hard to have a hotel that is clean with a friendly staff. Unfortunately, the heat in the hallway was an issue for you. Of course, that was not something that we planned for, and have since resolved the problem. As...

Lancaster, New York, United States
Reviewed 17 August 2014

Overall experience wasn't great. The breakfast was okay with a very friendly attendant during the week. We had an issue with ants on the desk in the room, told them at the front desk. Continued to have the problem until we left, nothing done about the issue.

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Helpful?
Thank Heather C
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

Thank you for staying with the Comfort Suites Airport in Newport News. I'm sorry that you did not have a stellar experience while here, as that is our main goal. We try to serve an array of items at breakfast, changing the main options each day. When we come to treat a room for ants, we definitely need it to...

Clinton, New Jersey
Reviewed 17 August 2014 via mobile

We stayed for two nights on the second floor. Room had two full size beds, which were big enough for two adults and two kids. Room had some minor cosmetic issues, marks on the walls, loose faucet, average A/C. Beds were comfortable and the room was clean. The room and bathroom were spacious. The continental free breakfast was average. They...

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Helpful?
Thank AndiamoAMagna
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

Thank you for choosing us during your last Newport News visit. Please do not hesitate to contact the front desk with anything that is preventing you from having an excellent stay while here. We will do our best to enhance your stay. I would love for you to contact me so we may know what room you were in. In...

Arlington, Virginia
Reviewed 13 August 2014

My first night here and watching TV when four guests come walking into my room with a room key. The front desk checked them into my room when I was already occupying it. This is totally unacceptable, poor management and a total invasion of my privacy and security. I have stayed in hundreds of hotels before and this is a...

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Helpful?
Thank bloodinroom11
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

I apologize for the negative experience that you had on your first night. It was not an intentional act, but a mistake that we have actually used in training sessions to prevent from occurring again. From what I understand, with the exception of this initial incident, the rest of your stay was fine, as you were here for a while....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Breakfast Available
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Comfort Suites Airport in Newport News, VA is a great value for stylish suites. In addition to beautiful guestrooms, the hotel is known for outstanding customer service, modern amenities and convenient access to Colonial Williamsburg and Virginia Beach. Immaculate suites contain one king bed or two queen beds. Our hotel is proud to be 100% Non Smoking. There are microwaves and refrigerators in every room and a separate living area. Relax in our heated indoor swimming pool or workout in our Fitness Center. Our delicious complimentary Hot Breakfast is served daily and includes fresh eggs, bacon or sausage, make your own waffles as well as fruit, yogurt, hot & cold cereals, bagels, muffins and pastries ... to name a few. We are only 1 mile from the Newport News/Williamsburg International Airport (PHF)and offer complimentary airport shuttle service. ... more   less 

Additional Information about Comfort Suites Airport

Address: 12570 Jefferson Ave, Newport News, VA 23602-4314
Region: United States > Virginia > Newport News
Price Range: $122 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Airport 2.5*
Number of rooms: 104
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Also Known As:
Comfort Suites Airport Hotel Newport News
Newport News Comfort Suites
Hotel Style:
#4 Family Hotel in Newport News
#4 Romantic Hotel in Newport News
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would recommend this hotel. You get more than your money's worth here.”
 of 5 bubbles rainbirdp, 3 Dec 2016 | Read review
“Ask for a end room on the end of the hotel”
 of 5 bubbles woodsidedt, 25 Oct 2016 | Read review
“don't book here”
 of 5 bubbles F337MUas, 25 May 2016 | Read review
“Do not stay by the elevators.”
 of 5 bubbles BeachGal70, 20 Apr 2016 | Read review
“Hard to say, just make sure you do not book the same night as a soccer team, but that can happen anywhere you stay.”
 of 5 bubbles jasont956, 20 Mar 2016 | Read review
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