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Comfort Suites Airport

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198 Reviews from our TripAdvisor Community

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Showing 195: English reviews
Lucama, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 March 2016

Well to start things off our room keys did not work to open the doors to our room, so we had to go through the process of changing to another room. No complaints about the room as it was large, clean, and comfortable. What made this experience become average started with the reason I chose this hotel which was for... More 

1 Thank jasont956
Level Contributor
64 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 1 March 2016 via mobile

Always quiet and clean. I can't say I have ever had any issues at this hotel with the cleanliness, quietness, or any comfort issues. I can't even tell you what other hotels are in the area as I haven't had a need to go and look elsewhere for a room.

1 Thank Benjamin L
Level Contributor
233 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 19 February 2016 via mobile

I liked this hotel. Spacious rooms, decent breakfast options with yogurt and hard boiled eggs, fresh fruit, and friendly staff on hand. The temperature of the shower was terrible. Tepid at best. Room 217 needs the shower looked at if no one else is complaining. I like the ease of Uber in the area, as well. I would stay here... More 

Thank Nancy-Annette C
Abel C, General Manager at Comfort Suites Airport, responded to this review

Thank you very much for your kind words. I'm glad to hear that the location, accommodations, breakfast choices and friendly staff made your stay enjoyable. Please allow me to apologize for the hot water not exceeding your expectations. We will look into that room immediately. Thank you for bringing that to our attention. We very much look forward to seeing... More 

Wilmington, Delaware
Level Contributor
46 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 16 November 2015 via mobile

As I read the reviews I am amazed. Yes the hotel was quiet and the rooms are spacious but that is my compliments end. The first room that that I was checked into had dead bugs on the walls. When I got out of the shower there was a roach crawling across the floor. I complained to the front desk... More 

1 Thank southerncalla
Abel C, Manager at Comfort Suites Airport, responded to this review

Thank you very much for your valuable feedback. Please accept my sincerest apologies on behalf of my entire team regarding your less than perfect stay with us. We use all reviews, good and constructive criticisms, for on going training and recognition with our staff. Since your stay in October, we have begun our deep cleaning and preventative maintenance regiment for... More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 November 2015

This is a great choice when looking around the Williamsburg/Busch Gardens area. A short drive (25 minutes to Busch Gardens), away from the crowds, and super convenient. There is a Red Lobster and Olive Garden that you can walk to. Directly in front of the hotel is a stop light, which takes you straight to Chili's, Smokey Bones, and other... More 

Thank Dawn H
Abel C, Manager at Comfort Suites Airport, responded to this review

We are very happy to hear that chose to stay with us at the Comfort Suites Airport! We are very fortunate to be an excellent location between Williamsburg and Virginia Beach with several great restaurants and shopping options within just minutes of us. We are in the process of trying to re-vamp our breakfast. Again, thank you for your kind... More 

Itta Bena, Mississippi
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 November 2015 via mobile

I stayed at this hotel November 6 & 7th in room 431. The hotel is in an EXCELLENT location. Literally at the end of the hotel parking lot is a Red Lobster resturant to your right and an Olive Garden to your left. Across the street is a shopping area with stores such as ROSS and T J MAXX. Also,... More 

Thank PWASH1908
Abel C, Manager at Comfort Suites Airport, responded to this review

Thank you very much for your valuable feedback! We are very happy to hear that the location of our property as well as the friendliness of Sarah and Lee at the front desk exceeded your expectations. We are currently in the process of shampooing our carpets as well as deep cleaning and preventative maintenance in all rooms which will take... More 

Bel Air, Maryland
1 review
Reviewed 3 November 2015

I frequently travel to Newport News and always stay at this hotel. The staff is extremely nice, easy to make reservations,good complimentary breakfast, gym is better than most hotels i've been in. Overall a great hotel at a good price.

Thank DM1115
Abel C, Manager at Comfort Suites Airport, responded to this review

Thank you so much for your kind words! I am always pleased to hear when our staff's hospitality makes an impression on our loyal guests. Sarah is a wonderful addition to our team and I will make sure to share your comments with her. We look forward to your next visit. More 

Orlando, Florida
1 review
Reviewed 30 October 2015

I stay at this hotel very often, around 30+ nights a year. The front desk clerk Sarah is the most friendliest person I have meet with at this hotel. She always remembers me and is always friendly to me. I sometimes have issues with my room and she always makes sure to resolve it in a timely manor.

Thank Gurjeet H
Abel C, Manager at Comfort Suites Airport, responded to this review

Thank you very much for your valuable feedback! We also greatly appreciate your loyalty to us. Sarah is a valuable team member and I will make sure to share your kind words regarding her. Thank you again, and do not hesitate to let us know if we can do anything else to make your stays more enjoyable. More 

Clinton, Ohio
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 19 October 2015 via mobile

We stayed for 2 nights and used the pool. The pool was a little cold but the weather had just changes and they just needed to adjust the temperature. Room was large and clean. Nice bath area. Good neighborhood.

Thank PlayamanOhio
Abel C, Manager at Comfort Suites Airport, responded to this review

Thank you for taking the time to share your valuable feedback with us! We use these reviews for on going training and positive reinforcement with our staff. We recently replaced the pool heater and invite you back to enjoy a much warmer pool experience :). Thank you again for your kind words and we look forward to seeing you again. More 

Clinton, Ohio
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 October 2015 via mobile

Room was more than adequate. We stayed for the weekend to visit my son at Fort Eustis which was a great location. 10 minutes from base and lots to do in the area. Indoor swimming pool was very clean but rather cold. Free breakfast offered many great choices which was more cold than got options. You can walk to Red... More 

Thank MexicoLoverx10
Abel C, Manager at Comfort Suites Airport, responded to this review

Thank you for your valuable feedback! We are extremely glad you chose to stay with us on your recent trip to visit your son at Ft. Eustis. We are also happy to hear that your room was more than comfortable for you. We have recently replace the heater for the pool so the next time you visit your son, the... More 

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Hotel & Grounds (4)
Business Centre/Function Rooms (1)
Room/Suite (12)
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Dining (3)
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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Breakfast Available
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Comfort Suites Airport in Newport News, VA is a great value for stylish suites. In addition to beautiful guestrooms, the hotel is known for outstanding customer service, modern amenities and convenient access to Colonial Williamsburg and Virginia Beach. Immaculate suites contain one king bed or two queen beds. Our hotel is proud to be 100% Non Smoking. There are microwaves and refrigerators in every room and a separate living area. Relax in our heated indoor swimming pool or workout in our Fitness Center. Our delicious complimentary Hot Breakfast is served daily and includes fresh eggs, bacon or sausage, make your own waffles as well as fruit, yogurt, hot & cold cereals, bagels, muffins and pastries ... to name a few. We are only 1 mile from the Newport News/Williamsburg International Airport (PHF)and offer complimentary airport shuttle service. ... more   less 

Additional Information about Comfort Suites Airport

Address: 12570 Jefferson Ave, Newport News, VA 23602-4314
Region: United States > Virginia > Newport News
Price Range: $123 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Airport 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Comfort Suites Airport Hotel Newport News
Newport News Comfort Suites
Hotel Style:
#4 Romantic Hotel in Newport News
#4 Family Hotel in Newport News
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Questions & Answers

Questions? Get answers from Comfort Suites Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would recommend this hotel. You get more than your money's worth here.”
 of 5 bubbles rainbirdp, 3 Dec 2016 | Read review
“Ask for a end room on the end of the hotel”
 of 5 bubbles woodsidedt, 25 Oct 2016 | Read review
“don't book here”
 of 5 bubbles F337MUas, 25 May 2016 | Read review
“Do not stay by the elevators.”
 of 5 bubbles BeachGal70, 20 Apr 2016 | Read review
“Hard to say, just make sure you do not book the same night as a soccer team, but that can happen anywhere you stay.”
 of 5 bubbles jasont956, 20 Mar 2016 | Read review
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