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Extended Stay America - Newport News - I-64 - Jefferson Avenue

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Extended Stay America - Newport News - I-64 - Jefferson Avenue
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58 Reviews from our TripAdvisor Community

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Showing 58: English reviews
Newport News, Virginia
Reviewed 9 August 2016

I stayed at this property for 2 weeks out of my 6 week stay in VA, but I wish I had booked it for the full 6 weeks. I will point out that I was in Virginia for work, not pleasure, so my expectations were to have a comfortable living environment, rather than a resort style hotel. Regardless, I was...

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Helpful?
Thank bob151719
Manager_11525, Manager at Extended Stay America - Newport News - I-64 - Jefferson Avenue, responded to this review

I want to thank you for taking the time to post a review of your stay. I am so delighted to know that our staff was so helpful. It is also great to know the condition of your room was favorable and that you found our amenities pleasant. The staff and I would like to thank you again for posting...

Pennsylvania
Reviewed 22 July 2016 via mobile

If I could have rated it a zero I would have. We went into this trip knowing that this place wasn't going to be like a typical hotel and since it was cheaper I thought this would be great. Well let me tell you....you absolutely get what you pay for! No customer service skills, if you want any dishes or...

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Helpful?
Thank Mschaffer81
Indianapolis, Indiana
Reviewed 4 July 2016

We were not looking for anything more than this location and a place to sleep while we tourist-ed and visited our son at Fort Eustis. So we were not looking for a plush hotel, just a good value. We read the other reviews and were pleasantly surprised that the hotel exceeded our expectations. Everything (location, staff, room, price) was fine/excellent...

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Helpful?
Thank John_B_Indy
Manager_11525, Manager at Extended Stay America - Newport News - I-64 - Jefferson Avenue, responded to this review

I appreciate you taking the time to write a review of our hotel. I am pleased to hear that you enjoyed your stay overall and found our hotel to be a good value. Still, I apologize that you were not satisfied with our grab-and-go breakfast and that you experienced noise disturbances from neighboring guests. Your comments will be useful as...

Reviewed 29 June 2016 via mobile

I reserved this hotel because I got 20% off by signing up for their 'perks' club. If I had paid full price, I would have been upset. The man at check-in was great, quick and helpful with information. All others we interacted with were also friendly & helpful. The hallway smelled awful, I think from something that was being cooked...

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Helpful?
Thank JNargang
Manager_11525, Manager at Extended Stay America - Newport News - I-64 - Jefferson Avenue, responded to this review

I appreciate you taking the time to write a review of your experience with us. I'm sorry to her that your stay was not excellent. The uncleanliness that you speak of does not represent our high-quality standards. Because of this, additional training will be conducted to make sure all guests are given a clean comfortable stay with us. I really...

Reviewed 14 June 2016

I was pleasantly surprised with this hotel. I have paid a lot more for a lot less in the recent past. The room was spotless and everything looked beautiful. The bed was extremely comfortable. I would stay there again without a doubt.

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Helpful?
Thank Jake J
Manager_11525, Manager at Extended Stay America - Newport News - I-64 - Jefferson Avenue, responded to this review

I want to thank you for taking the time to post a review of our hotel. I am glad to hear that your stay at our hotel exceeded your expectations. I'm happy that you found your room to be spotless and comfortable. Thank you for choosing Extended Stay America. We hope you will stay at our hotel, or any of...

Jacksonville, North Carolina, United States
Reviewed 8 September 2015 via mobile

I got stuck here because the reservation I made early in the week was overbooked at the Extended Stay-Oyster Point...come to find this out when I was in route already for my 3pm check in and I was contacted at 4:40 through email. I called at 6pm and talked with Juanita who was really nice an more than happy to...

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2Thank Jasmine C
Chesapeake, Virginia
Reviewed 29 August 2015

Should be CONDEMNED! Who EVER is in charge SHOULDN'T BE! stay at your own RISK! Mildew smell everywhere, halls dirty, elevator dirty, oven dirty, tub dirty, pool dirty NEVER any towels. I should have wrote my name in the dirt on the floors so their housekeepers would see how thick the dirt is. It seems to me that someone should...

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1Thank MarcusJ328
Reviewed 9 August 2015 via mobile

Flew up from Miami for my daughters Junior Olympics track meet so I figured I'd get a place with a kitchen since we'd be here for an entire week. The halls reeked of cigarette smoke, the front desk staff isn't friendly by any means with the exception of ONE young lady. I believe her name was LaMeca but I could...

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2Thank Alecia U
Reviewed 7 August 2015 via mobile

The only good comment I have about this stay was the location...mall was right across the street, many restaurants near by and close to the location we needed. I also must say that after a few issues the staff (some not all) for the most part was helpful. Needing internet..well don't count on the free wifi they offer, it doesn't...

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3Thank DAVIDMISTY G
Reviewed 2 August 2015 via mobile

This hotel was horrible! The hallways were in bad shape, wallpaper peeling and carpets nasty. The whole place smelled of mildew or some type of industrial odor spray trying to cover up. The worst part was.the dead cockroach on the bathroom floor in the morning Stay away!

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1Thank Tina P

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Free Breakfast

Additional Information about Extended Stay America - Newport News - I-64 - Jefferson Avenue

Address: 12359 Hornsby Ln, Newport News, VA 23602-6958
Region: United States > Virginia > Newport News
Price Range: $86 - $119 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Newport News - I-64 - Jefferson Avenue 2.5*
Number of rooms: 73
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Questions & Answers

Questions? Get answers from Extended Stay America - Newport News - I-64 - Jefferson Avenue staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were placed in the handicap room and it was fine - actually preferred linoleum floor to carpet.”
 of 5 bubbles John_B_Indy, 4 Jul 2016 | Read review
“Get double bed Room #310. It is the best room in the hotel...apparently renovated already.”
 of 5 bubbles illinoistruthb, 29 Jul 2015 | Read review
“Ask for a room from the elevator, its noisy and the dumpster, ugly view.”
 of 5 bubbles 853heidit, 28 Apr 2015 | Read review
“If you smoke, you'll get a top floor room and nobody banging on your ceiling all night. If you don't smoke, AVOID THIS PLACE LIKE THE PLAGUE.”
 of 5 bubbles 627sv, 4 Apr 2015 | Read review
“Stay somewhere else.”
 of 5 bubbles djlovindan, 1 Aug 2014 | Read review
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