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Extended Stay America - Newport News - Oyster Point

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51 Reviews from our TripAdvisor Community

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Showing 51: English reviews
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Reviewed 21 March 2017 via mobile

Great closet space...full kitchen and regular sized fridge. Recliner. Soft bed. Flat screen t.v. and a generous caring staff. I stayed here for exactly a full month and the staff was always trying to keep me comfortable and make me feel at home. Housekeeping came everyday to see if I needed anything and occasionally I had them come reclean my...

Thank nfergerson0927
Manager_11525, Manager at Extended Stay America - Newport News - Oyster Point, responded to this review

Your feedback is important. Thank you for sharing. It is good to know you enjoyed your overall stay at our hotel due to your comfortable room accommodation and the excellent customer service you received. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.

Suffolk, Virginia
Reviewed 30 January 2017 via mobile

I give high ratings to this hotel because the service I receive is outstanding. Clean room where everything works and the staff is very friendly and helpful . I would recommend this hotel for anyone to stay while in the area, whether it's long or short term.

Thank Workman2937
Manager_11525, Manager at Extended Stay America - Newport News - Oyster Point, responded to this review

We appreciate you taking the time to share your experience. It is good to know you were well accommodated by our staff and the cleanliness of your room was to your liking. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

Richmond, VA
Reviewed 23 August 2016

I can usually find SOMETHING positive to say about a motel or hotel. In this case, the only positive thing I can say is that I give 4 stars to the general manager (none for the hotel, itself) who really DID try to make me happy. My daughter was transferring to a university in the area and I needed a...

Thank djschwar
Richmond, Virginia
Reviewed 1 August 2016

We were heading to a tennis tournament in Newport News and needed rooms for 11 people for possibly 3 nights. We booked 6 rooms at the Extended Stay America at Oyster Point based on the images on the website and price. Never a good combination to take internet pictures at face value and price. We arrived around 9pm and immediately...

1Thank Just_a_normal_mom
Glen Ellyn, Illinois
Reviewed 14 May 2016 via mobile

Do not stay at this hotel if you want a clean room. Our room smelled like a dog had peed all over it and our sheets and towels had hair on them. The sheets also had grass on them. We checked out. Our money was refunded without any problems, but the place is just nasty!

1Thank Cynthia W
Newport News, Virginia
Reviewed 9 February 2016

the rooms looked great compared to last time when i stayed in 2014 great work to the housekeeping team and front desk. i did have great experience with the breakfast bar I do recommend this motel. They have a great staff, Anita the housekeeper is great and very nice to all the guest

Thank nita757
Phoenix, Arizona
Reviewed 6 August 2015

This is the seediest place that I have ever stayed. The staff is rude. The room representation on line is false. I requested a non-smoking room and that is not what I got. I had to take medications because of this exposure. There was a huge gap between the door and the floor. There was obvious mold on the outside...

5Thank weezie0725
Reviewed 25 July 2015

Hubby and his sister and I went to Va for their mother's funeral and I booked 2 rooms using booking.com app. The rooms were awful. Carpet was stained, rooms smelled like cat urine. There were lots of loud people and bass from vehicles. The cleanest part was the restroom. I asked for a different room and that room smelled of...

9Thank NaturallyMe a
Reviewed 26 June 2015 via mobile

The staff was horrible. The pictures on the website don't even match the hotel. There was prostitution and drug dealers. It was so bad me and my husband didn't stay not to mention the first room was dirty and the second room was dirty.

3Thank jan3314
Reviewed 1 June 2015 via mobile

I stayed here around the holidays and found the staff mostlyorning staff to be very rude.I even got scolded by the ghetto housekeeping lady who didn't seem to really want to be there.Good prices..bad customer service, bring your own sanitizer spray, and incense and the night staff was OK and one morning woman, since the housekeeper and other morning staff...

Thank ajax117
Manager_11525, General Manager at Extended Stay America - Newport News - Oyster Point, responded to this review

Thank you for posting a review of our hotel. I am very sorry to hear that you were not satisfied with the service you received from our staff. I will be reviewing your comments with our team to ensure this does not continue in the future. Thank you for bringing this to our attention. We hope to have the opportunity...

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  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Newport News - Oyster Point

Address: 11708 Jefferson Ave, Newport News, VA 23606
Region: United States > Virginia > Newport News
Price Range: $79 - $142 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Newport News - Oyster Point 2.5*
Number of rooms: 120
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Also Known As:
Extended Stay Newport News
Extended Stayamerica Newport News
Newport News Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Newport News - Oyster Point staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I'm not sure there is a good room at this hotel for business or family travelers.”
djschwar, 22 Aug 2016 | Read review
“It's a motel basically, so all the rooms are accessible "from the street". Mom and young daughter did not feel safe.”
Just_a_normal_mom, 31 Jul 2016 | Read review
“Any other hotel would be better/safer”
weezie0725, 6 Aug 2015 | Read review
“all rooms in this hotel are non smoking so no worries about that. I prefer 1st floor but there is an elevator if you want to stay higher-hotel is 3 stories”
rntravelgnome, 17 Feb 2015 | Read review
“Would suggest checking the other Extended Stay America in Newport News. This was booked through work, so I did not have input.”
legalrn06, 19 Aug 2014 | Read review
5 of 5