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Key West Inn

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39 Reviews from our TripAdvisor Community

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Showing 39: English reviews
Reviewed 29 September 2016

I have stayed at this hotel twice due to out of town business. Rooms have been available with little notice and they have been clean. My boyfriend had a job In Newport News that ran over and required an overnight stay. He was able to walk in with no notice, late at night, and a room was available. The owners...

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Helpful?
Thank Sarah H
VPA11845, General Manager at Key West Inn, responded to this review

Thank you Sarah for the kind words. We are always excited to welcome back our return customers. We take all feedbacks seriously. As you mentioned, we do plan on doing some upgrades during the slower upcoming months. It is difficult during the summer busy season. However, I am glad you found great value in our motel.

Reviewed 6 September 2016

I decided to stop in Newport News on a whim. I didn't have a reservation, but thought I could find a hotel. Every hotel chain I called was booked, so finally I tried the Key West Inn. They had a room - not a cheap room- it cost within a couple of dollars of what the chain hotels were charging...

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Helpful?
Thank Sabine G
VPA11845, General Manager at Key West Inn, responded to this review

Dear Ms. Sabine, I am truly sorry your stay at our place was completely unsatisfactory. That is not how we want our guests to remember us by. We will look further into your stay with us, but in the mean time, please CALL me so I can resolve this issue with you amicably. I look forward to your call. You...

Chambersburg, Pennsylvania
Reviewed 11 August 2016

We needed to find a room when we got in early to the area. We had a reservation in Williamsburg, for the following night, and couldn't find a room in Williamsburg for that night. After calling many places, we found the Key West Inn. The manager was very helpful, and friendly. We booked the room by phone so that we...

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Helpful?
Thank ChadwickHare
VPA11845, General Manager at Key West Inn, responded to this review

Hello ChadwickHare, Thank you for the kind words. It is greatly appreciated. I am glad we were able to help during your time of need. We will take your feedback and continue to improve every day. We will hope next time you are in town and stay with us, you will have seen an improvement. Progress is measured by consistent...

Columbus, Ohio
Reviewed 7 August 2016

this is a quiet place and everything you need is around you. this place is clean and we have had no problems with the staff or any person staying there.we have been staying at this inn one weekend out of the month for over a year now and we are pleased with it.

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Helpful?
Thank nurse7035
VPA11845, General Manager at Key West Inn, responded to this review

Hello Nurse7035, Thank you very much for your review. It is great to hear from our amazing customers, such as yourself. And it is even better when you tell everyone you enjoy staying with us. Look forward to seeing you again soon.

Norfolk
Reviewed 26 July 2016

Decent for the price, a friend of mine stayed there...we reserved a week before . There was no check in time on the reservation so we checked in around 9:30 am, at our surprise a room was available but we had to pay $25 dollars extra to get the room. Since we were tired ... we said yes... room clean...

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Helpful?
Thank peloy1977
VPA11845, General Manager at Key West Inn, responded to this review

Dear Peloy1977, I am glad we were able to accommodate you early in the morning. I am also thankful you liked our establishment. We hope you will come visit us again next time you are in the great city of Newport News.

Reviewed 22 July 2016

Yes, the room and furnishings have seen better days, but it is great value. Clean, free wifi, microwave and fridge--all for a very reasonable price. When I checked in I requested a quiet room. The clerk looked diligently and the room was indeed quiet. I was up too early for the free breakfast, but easily made my own with the...

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Thank Wrenn S
Germantown, MD
Reviewed 13 July 2016

The room was generally clean, but our sheets had cigarette burns on them and it was supposedly a smoke-free room. Also, someone had hidden a cigarette in the extra toilet paper roll. Additionally, the tub was made of the type of material that is hard to clean, so the bottom of the tub was stained. The receptionist that checked us...

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Thank travgirl301
Reviewed 8 July 2016 via mobile

We were a little disappointed in the quality of the room. It needs to be updated. Thin towels, beat up pillows. Everything clean but old!! We could have stayed at motel 6 for a lot less. The room wasn't worth the price. I thought it was free breakfast; not the case.

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Thank Henrietta S
Newport News, Virginia
Reviewed 27 May 2016

Great getaway..,housekeeping is great; clean daily. Nice beds, flat screens. Restaurants all around. Owner is nice. Free wifi. Great for family's. Heat and air. They have rooms with hot tubs, very relaxing. I would definitely bring my family again. Artists ☺

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Thank yellacuttie86
Reviewed 26 May 2016

Great stay, close to city center and a lot of great entertainment. Nice rooms at a good price and great staff. Would recommend to anyone. I had a great time here in newport news I enjoyed several excellent meals and meet some great people. If your traveling to newport news visit the key west inn for a great stay!

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Thank David C

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast

Additional Information about Key West Inn

Address: 11845 Jefferson Avenue, Newport News, VA 23606 (Formerly Centerstone Inn Newport News)
Region: United States > Virginia > Newport News
Price Range: $71 - $81 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Key West Inn 2*
Number of rooms: 52
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Questions & Answers

Here's what travellers have asked, with answers from Key West Inn staff and other travellers.
2 questions
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Questions? Get answers from Key West Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the west side of the inn is a sonic that is open 24 hrs.”
 of 5 bubbles nurse7035, 6 Aug 2016 | Read review
“Don't call front desk, they will not answer the phone smh”
 of 5 bubbles peloy1977, 25 Jul 2016 | Read review
“Second floor (steep stairs) and in the back is quietest.”
 of 5 bubbles wrenns, 22 Jul 2016 | Read review
“Yes they are very good.”
 of 5 bubbles 357moniquec, 20 Oct 2015 | Read review
“Don't be hungry in the morning”
  • Refrigerator (no ice) + Microwave
  • Eww!  A dead bug!
  • Missing bulb
  • Bathroom (pretty clean)
  • Shot from the back of the room toward the front door
  • Shot from the front door toward the back
 of 5 bubbles JodyPony, 28 Aug 2014 | Read review
5 of 5
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