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Mercure Koh Chang Hideaway Hotel

742 reviews
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Traveller (1186)
Room & Suite (374)
Pool & Beach (241)
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Overview
  • Excellent42%
  • Very good33%
  • Average14%
  • Poor8%
  • Terrible3%
Travellers talk about
“happy turtle”(17 reviews)
“pool villa”(25 reviews)
“lonely beach”(37 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.0 Star Hotel
All hotel details
Contact Info
Name/address in local language
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Reviews (742)Write a Review
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Show reviews that mention
All reviewshappy turtlepool villalonely beachprivate beachbeach barbailan baystandard roomocean viewvery nice hotelnice beachreception arealove this hotelbeautiful resortbaht per personmain poolthe hotel offersbuffet breakfast
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61 - 65 of 385 reviews
Reviewed 30 March 2017

Pluses: excellent location, quiet nice beach, helpful staff, you can get a good and very relaxing massage on the hotel's beach. Minuses: old furniture, uncomfortable pillows and mattress, noisy air conditioning, bathrooms need an upgrade, average breakfast and lunchMore

Thank neromylo
Response from MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway HotelResponded 1 April 2017

Dear Sir/Madam, We would like to thank you for your valued feedback of your stay. We have taken note your comments for our future improvement. Hoping that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh...More

Reviewed 23 March 2017 via mobile

Tomorrow we have to leave. Back to Bangkok then Belgium. About Mercure; A new beach bar, new standard rooms in front, and a lot of new sun beds. Like always very friendly staff, clean rooms, beautiful garden, en lovely warm pool. You need it if...More

1  Thank Greet P
Response from MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway HotelResponded 24 March 2017

Dear Sir/Madam, We would like to thank you for your valued feedback of your stay. We have taken note your comments for our future improvement. Hoping that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh...More

Reviewed 19 March 2017

We were looking for a good place to stay and Mercure didn't seem to disappoint. However when we arrived to the resort, we immediately got approached by the hotel staff at the parking lot. They asked us to park our motorbikes somewhere else, followed by...More

Thank Linda K
Response from MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway HotelResponded 20 March 2017

Dear Ms.Linda, Greetings from Mercure Koh Chang Hideaway. We do apologize for an inconvenience caused to you when you arrived at our hotel. We have seriously addressed your comments with the Hotel security team in order to improve our team performance. Hoping that we would...More

Reviewed 17 March 2017 via mobile

After reading mixed reviews I didn't know what to expect. This hotel is absolutely stunning and people writing bad reviews only want something to complain about! Firstly - grounds of hotel are stunning, beautiful pool and private quiet beach on front. Staff very friendly. Standard...More

1  Thank ck1446
Response from MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway HotelResponded 20 March 2017

Dear Sir/Madam, We would like to thank you for your great positive feedback of your stay at our hotel. Your review is encouraging our team to feel confident and proud to provide a good services to our customer. I have shared this message to all...More

Reviewed 14 March 2017 via mobile

This Was my second Visit to Koh Chang. Our Stay was don 2 Hotels and Mecure was for the remaining 5 nights. When we arrived our first impression was good , we struggled checking in as reception were trying to get more money from us...More

Thank Steve E
Response from MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway HotelResponded 17 March 2017

Dear Mr.Edwards, First of all, we do apologize for all inconvenience caused to you during stay in our hotel. As agreed with our Food and Beverage Manager, we have processed the refund of your dinner bills for the amount 2,561.15 Baht on 1st March 2017....More

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About
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Beachfront
Free Parking
Bar/Lounge
Free High Speed Internet ( WiFi )
Pool
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Spa
Hot Tub
Outdoor pool
Details
Price range
USD 60 - USD 157 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Luxury Hotel in Ko Chang
#12 Spa Hotel in Ko Chang
#12 Top resorts Hotel in Ko Chang
#13 On the Beach Hotel in Ko Chang
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 60 - USD 157 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Luxury Hotel in Ko Chang
#12 Spa Hotel in Ko Chang
#12 Top resorts Hotel in Ko Chang
#13 On the Beach Hotel in Ko Chang
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1186)
Room & Suite (374)
Pool & Beach (241)
Dining (47)
Amenities (30)
Questions & Answers
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Amp P
7 October 2017|
Answer
Response from greet p | Reviewed this property |
hallo Amp, we had 2 queen beds about 110cm. On the footside there is e small bed of 60cm. But if they fall of... Look at the photo's on Booking site
0
Votes
juanaise53
8 November 2016|
AnswerShow all 3 answers
Response from David R | Reviewed this property |
Hi, as far as I know all the rooms in the main hotel have balconies. The budget rooms are in a separate section at the front of the hotel, don't think they do. There is a mini mart right next to the hotel, so supplies are... More
1
Vote
Nick O
2 October 2016|
AnswerShow all 4 answers
Response from greet p | Reviewed this property |
a very nice pool, and if its high tide you can swim in the middle of the bay. On the right its rocky. We been 4 time's....lovely hotel but the Beackfast is not worth the money
0
Votes
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Room Tips
"Pool Villa was worth the extra money."
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"Pool Villas are the best, the ones facing the ocean are even better"
Read review
"Sea view is our favorite"
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"Quite hideaway with great ABF"
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