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Mercure Koh Chang Hideaway Hotel

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#16 of 72 Hotels in Ko Chang
Certificate of Excellence
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1 room 2 adults 0 children
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Mercure Koh Chang Hideaway Hotel
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631 Reviews from our TripAdvisor Community

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Showing 324: English reviews
Southampton, United Kingdom
Reviewed 1 July 2016

Comfortable feel around the hotel in a beautiful setting. Breakfasts were great as was all the meals, rooms facing the see while were lovely were not suitable for someone over a certain age or having trouble getting out of bed a matress on the raised floor with further step down was the problem while comfortable and lovely to look at...

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Helpful?
Thank MoMcleod
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We would like to thank you for the valued feedback of your stay. Hoping that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

Reviewed 17 June 2016

This is a perfect place if you are looking for somewhere where you could enjoy your quiet relaxing holiday or charge yourself battery. Old style pool villa but with its cleanest tip top condition, great breakfast selection, coffee during breakfast may need to be improved, otther things else were perfect! Thank you! Tanya

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Thank Tanya Y
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We are pleased to hear of your pleasant stay. We have also taken note of your comments about the breakfast for our improvement. We hope that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

London, United Kingdom
Reviewed 5 June 2016

Stayed for a wedding. Nice rooms, air conditioned, good standard of cleaning. Note charges for drinking water. Pleasant beach, equipment readily available for kayaking. Great food, good value buffets. Wifi limited to 5MB.

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1Thank IzzyLou222
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We would like to thank you for the valued feedback of your stay. Hoping that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

Reviewed 2 June 2016

Nice hotel, Beautiful rooms and food, however, not the best in terms of hallways and setting! Major let down was the prices and the ideology behind the hotel charging you for absolutely everything! The service charge is 10% on top of menu prices and room service prices and then you also have 7% tax not included in price! Water is...

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Helpful?
2Thank Connor R
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We do apologize for an inconvenience caused to you when stayed in our hotel. Hoping that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

Reviewed 25 May 2016

The room was very nice,The shower and bathtub were great. Overall the room was perfect. We had our first dinner at the restaurant very cleaned every where with helpful staff ( Khun surayut F&B ), Breakfast is yummy and much better then other hotel.

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Helpful?
Thank Ehco C
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We would like to thank you for the valued feedback of your stay. Hoping that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

Timika
Reviewed 22 May 2016

While Koh Chang is a great destination, Mercure did not meet our expectations. This very expensive resort needs to replace all of it's staff. Maybe one or two poolside servers were good, but from reception to housekeeping to their chefs, it is just abysmal. We booked the private pool villa. Unfortunately the jacuzzi tub was broken, the pool furniture had...

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Helpful?
Thank David G
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We do apologize for an unpleasant experience when stayed in our hotel. We have seriously addressed your comments about our hotel products and services to our team to take corrective actions to solve the problems. Hoping that we would have an chance to redeem ourselves and welcome you for your next holidays. Sincerely yours, Chaiwat Onlahoong General Manager...

Hertfordshire, United Kingdom
Reviewed 7 May 2016

The resort is very nice. The staff are friendly and helpful. Resort facilities are good. We had a poolside room that was a nice size but the bathroom sink had black mould in the corners and in the corners of shower floor. This suggests they had not been cleaned properly for quite sometime. The terrace walls are in need of...

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Helpful?
Thank mjohno11
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We regret to hear of your unpleasant experience during your stay with us. We have taken note of your comments about our quality of product and service for our future improvment. Hoping that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager...

Bangkok, Thailand
Reviewed 5 May 2016

On the arrival date to the hotel, it was raining and all cars were stuck for hours as the route to the hotel was too steep and curvy up to the mountain, far away from the city center. During our first night, there were noises of people swimming, drinking, partying from the guest rooms downstairs by the pool until 2...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Napachy
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We regret to hear of your unpleasant experience during stayed with us. We have taken note of your comments for our future improvement. Hoping that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

Shanghai, China
Reviewed 3 May 2016

Very good hotel, clean, full of services but the beach is useless: the water is not deep (50cm maximum) on a very long distance and full of rocks. impossible to swim or to walk. The area is very nice and quiet with some small shop to find everything around the hotel.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank bfauc
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We would like to thank you for the valued feedback of your stay. Hoping that we would have an opportunity to welcome you back to our hotel for youn next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

Reviewed 12 April 2016 via mobile

We have an Ocean Front type which have a balcolny and face to the sea. The room is cozy and the bathroom is quite big and has a big bath tube which you can spend the time to see the sea by open the room window and curtain. It's a good place to spend your holiday and recharge your energy....

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Helpful?
Thank Chobit P
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We are delighted to hear of your pleasant stay when visited our Mercure Koh Chang Hideaway. Hoping that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located at Bai Lan Bay, Mercure Koh Chang Hideaway, a 96 room modern beach front resort, is East from Trat Airport. Koh Chang, the second largest island in Thailand has large areas designated as its National Marine Park, providing a natural retreat filled with fascinating wildlife and marine life, high peaks, scenic waterfalls, lush jungles and diving and other water sport facilities. ... more   less 

Additional Information about Mercure Koh Chang Hideaway Hotel

Address: 111/1 Moo 1, Ao Bai Lan, Ko Chang 23170, Thailand
Region: Thailand > Trat Province > Ko Chang
Price Range: $48 - $160 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Koh Chang Hideaway Hotel 4*
Number of rooms: 96
Reservation Options:
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Hotel Style:
#10 Luxury Hotel in Ko Chang
#11 Top resorts Hotel in Ko Chang
#12 Spa Hotel in Ko Chang
#12 On the Beach Hotel in Ko Chang
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Koh Chang Hideaway Hotel staff and other travellers.
9 questions
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Hemel Hempstead

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Questions? Get answers from Mercure Koh Chang Hideaway Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get one with pool access”
  • View from the pool
 of 5 bubbles 858georget, 15 Feb 2017 | Read review
“Some sea view rooms are best described as pool view, make sure you check.”
 of 5 bubbles AdeB722, 23 Jan 2017 | Read review
“We were in standard room as we are out all the time”
 of 5 bubbles lisinopril, 10 Jan 2017 | Read review
“pool villa are great”
 of 5 bubbles carolinepaterson, 21 Dec 2016 | Read review
“The 50m rooms in the back are very quiet but the sea view is worth the money!”
 of 5 bubbles 849danielm, 29 Nov 2016 | Read review
5 of 5