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Mercure Koh Chang Hideaway Hotel

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#14 of 73 Hotels in Ko Chang
Certificate of Excellence
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562 Reviews from our TripAdvisor Community

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Showing 293: English reviews
Reggio Emilia
Reviewed 1 week ago

We dropped in without booking and had a realy good offer at the desk. Staff extremely friendly and helpful. The structure itself is quite nice and well designed, even if some details in the rooms could be maintained much better. Like often in Asia one has to live without hot water for half a day and similar issues. Coud be...

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Helpful?
Thank daniel m
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We would like to thank you for the valued feedback of your stayed.We have taken note of your comments to share with our team for our improvement. Hoping that we would have an opportunity to welcome your back to our hotel for your next holidays in Koh Chang. Sincerely your, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

Pattaya, Thailand
Reviewed 1 week ago

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Helpful?
Thank tomhofmann
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Helsinki, Finland
Reviewed 1 week ago

It´s not luxurious but 4 stars and good value for money. Second time for me at this hotel. This time I was travelling with big family group (20 people.) We had many small children and they loved it. Nice pool area, pool access room is very nice and highly recommend, dont take cheapest room, pay little extra. There isnt much...

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Helpful?
Thank Superboy83
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We are delighted to hear of your pleasant experience when stayed in our hotel. We would share this message to our staff to keep up their good work performance. Hoping that we would have an opportunity to be of your service when your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

Reviewed 1 week ago

Very nice hotel with beautifull areal and gardens around. Two very nice pools and two whirpool for free. New beach bar with happy hours - good prices. Nice rooms - you can feel there, that it is not absolutely new hotel, but still we had very nice and clean room with beautifull view. The beach is not so big but...

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Helpful?
Thank VeruVozabova
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We would like to thank you for the positive feedback of your stay. We would share this message to all staff as it would encourage them to keep up their good work performance. Hoping that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong...

Reviewed 2 weeks ago via mobile

Large hotel/resort -beautiful beach! Friendly staff and extremely clean and nice rooms. In a quite area around 10mins from lonley beach w/ all the bars! Price however in the upper range! All in all a very nice resort.

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Helpful?
Thank Mario S
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We would like to thank you for the valued feedback of your stay. Hoping that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

Reviewed 2 weeks ago via mobile

We checked in on Thursday and checking out today. The room was beautiful and clean. The pool+ocean view from our room was breathtaking! The bed and pillows were astonishingly comfortable (we are normally picky when it comes to bedding)!! Apart from great night sleeps, we also enjoyed their food excellency! Excellent breakfast- very up to international standard! Their 24-hour room...

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Helpful?
Thank Natalyn C
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We would like to thank you for the great feedback of your stay. We have shared your comments to all concerned staff as it would encourage them to keep up their good work performance. Hoping that we would have an opportunity to be of your service for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General...

Devon
Reviewed 2 weeks ago via mobile

Stayed 3 nights in a Pool Access Room recently and enjoyed it but it wasn't up to the standard of our previous hotel. There was a lot of maintenance going on around the hotel which is off putting and noisy but I appreciate it has to be done. The weekend evening buffet was nice and the drinks package was good...

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Helpful?
Thank kev1968
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We would like to thank you for the valued feedback of your stay. Hoping that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

Cebu
Reviewed 3 weeks ago

We had a great time! Practically had Thai massage every single day. Could not give an excellent rating due to a bit of a rocky shoreline. Great buffet breakfast spread. Wished they had more choices on those coconut-based Thai desserts.

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Helpful?
Thank jrodion
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We are delighted to hear of your pleasant experience when stayed in our hotel. we have taken note of your comments to share with our team for our future improvement. Hoping that we would have an opportunity to be of your service when your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang...

Dubai, United Arab Emirates
Reviewed 4 weeks ago

Service is great on arrival, at meals or having a cocktail on the beach. This is a real gem with people happy to assist and a variety of rooms or villas on the beach or father back to suit a range of preferences and budgets. Private beach and pool on beach edge with service for snacks or drinks can't be...

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Helpful?
1Thank Con J
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We would like to thank you for the valued feedback of your stay. We have taken note of your comments for our future improvement. Hoping that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

Munich, Germany
Reviewed 4 weeks ago

it is a very good hotel. I am writing about pool villa. Most was above standard and very good! I will just say what I didn´t like or should be improved. 1. breakfast buffet (450 baht) and breakfast set are below stanard and with poor qulity. better eat in a restaurant outside 2. walkways and room is very dark at...

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Helpful?
Thank energynight
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We regret to hear of your unpleasant experience when stayed in our hotel. We have taken note of your comments both services and products to take actions and consideration during our upgrading project. Hoping that we would have an opportunity to redeem ourselves and welcome you back to our hotel for your next holidays in Koh Chang. Sincerely...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located at Bai Lan Bay, Mercure Koh Chang Hideaway, a 96 room modern beach front resort, is East from Trat Airport. Koh Chang, the second largest island in Thailand has large areas designated as its National Marine Park, providing a natural retreat filled with fascinating wildlife and marine life, high peaks, scenic waterfalls, lush jungles and diving and other water sport facilities. ... more   less 

Additional Information about Mercure Koh Chang Hideaway Hotel

Address: 111/1 Moo 1, Ao Bai Lan, Ko Chang 23170, Thailand
Region: Thailand > Trat Province > Ko Chang
Price Range: $59 - $185 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Koh Chang Hideaway Hotel 4*
Number of rooms: 96
Reservation Options:
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Hotel Style:
#10 Top resorts Hotel in Ko Chang
#10 Luxury Hotel in Ko Chang
#11 On the Beach Hotel in Ko Chang
#12 Spa Hotel in Ko Chang
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Koh Chang Hideaway Hotel staff and other travellers.
8 questions
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Hemel Hempstead

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Questions? Get answers from Mercure Koh Chang Hideaway Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The 50m rooms in the back are very quiet but the sea view is worth the money!”
 of 5 bubbles 849danielm, 29 Nov 2016 | Read review
“Check rooms for sea or pool vies or some further back have pool access to pool at back of property.”
 of 5 bubbles conj2014, 10 Nov 2016 | Read review
“You take a taxi from/to center point ferry pier.(100 Baht.) Rent a motobike outside 150 Baht/per day cheaper than activity center(200).”
 of 5 bubbles alanchiang0301, 3 Sep 2016 | Read review
“Pool Villa is ok for short stay couples. Not enough space for a family staying longer than three days.”
 of 5 bubbles 912DavidG912, 21 May 2016 | Read review
“Depending on your budget!!!!”
 of 5 bubbles 1rolfw, 4 Apr 2016 | Read review
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