Came out of the lovely beach front pool after a swim when 2 woman fully dressed in black day clothes/robes, faces covered apart from eyes (I would guess muslim dress) just got into the pool - no clothes of, no beach wear and no shower. How can this be hygienic - how many days had these clothes been worn? Pool staff did nothing - I left the pool area disgusted at what was happening. Oh and if you book a room on the hill be prepared to cross the main road and walk up a steep hill.
Booked 16 nights so a bit of a risk but happy with hotel. Staying on beach side with sea outlook. Nice pools. Nice gym and big room where you can box which is fun. Free kayaks if that’s your thing. Breakfast is really good, nice breads,muesli, all the usual stuff. Some cooked meals excellent some so so. TV channels poor for English speakers but good reason not to turn it on. Beach is best in Koh Chang. Nice to be back at Koh Chang and happy to stay at this hotel. A tip. If arriving at a time when Thais are eg holidays arrive before the big crowds or you’ll be stuck in long lines of cars. Most times it is fine.
Nice resort but unfortunately they do not care about the beachfront with is littered with garbage from the tides. All other whitesand resorts clean it daily but here it is neglected. This is sad as kc grande is a big and well visited resort with good service and friendly staff. Surely they have the resources to do so. We cleaned it ourselves the first day in hopes of making at good example.
We booked directly with the KC Grande Resort. We stayed 3 nights in the bungalow. We received 40% hotel discount from Thai government. The hotel officer offered us welcome drinks. We couldn’t check in because the room wasn’t ready. The officer gave free smoothies. The bungalow is beachside. The room is nice. The beach views are wonderful. We got free soft drinks and snacks. The beach was clean. Kayaks and paddle boards were free. The infinity pool was beautiful. The main pool and small pools were good. The staff were friendly and helpful. The buffet breakfast was delicious.
My wife and I honeymooned at KC Grande in 2016, booking directly with them that time. The booking was through Agoda this time, admittedly because it was cheaper. Returning with a family of 8 and one other. Unfortunately we had a tragic COVID related family death where we cancelled but then reconsidered and stayed. While Agoda were generally unhelpful but KC grade were amazing. I normally don’t write reviews but cannot praise Charlie and Alex enough for their thoughtfulness and kind human nature working through this matter. We will stay again in future, 100%.
This hotel is beautiful, shady and many trees. Most importantly, all the staff here are lovely. Especially the security guard (Khun Fah), he's so kind and he did his job very well. I forgot to close the car window. He came to inform me. Thus, we are very impressed and happy to use the services of KC Grande Resort & Spa.
I cant speak highly enough about this place! We stayed in the Paradise Beachfront Villa which is right on the beach, 5m from the water. The location was very quiet, there was never more than a handful of people on the beach and we often had the beach to ourselves. The beach itself is stunning with fine white sand fringed by coconut palms and the water was almost too warm at times. The villa itself was clean, well appinted and the bed was incredibly comfortable. The view from the room is stunning and the seated area in front of the villa is a great place to relax when not in the water. The staff are lovely and very helpfull, the facilities are great and the food was very good and not too expensive. I can't recomemnd this place high .enough if you are looking for a quiet and comfortable place to relax…
This hotel is blatantly operating a two tier pricing system charging non Thai nationals 67% more for rooms. You may want to think about that before booking this hotel. My understanding is that discrimination against tourists and two tier pricing is now illegal in Thailand. Not so at the KC Grande
Just arrived (3rd of March) and for sure our last visit at this Hotel !!! Absolutely not recommended !!! While checked the booking at various platforms and always find rooms named "xxxx hilside or xxxx Seaside" . So I booked the hillside for me and my almost 80 y. parents , because we not need to have a sea view ! When arrived we was send to another part of the Hotel, wich is cross the street !!! Horrible !!! For have access to the beach, breakfast, dinner and all the facilities we have to cross the steet again ... (remember parents 80y.) This most worse I ever expected for a beach holiday !!! ...you can call a hotel car, for pick you up for go different location at the resort, but sometime this car never come or you have to wait till 10 minutes (by the way, my parents (80y.) can not call the car anyhow, because of less english) ... I'm so sad we payed already for 6 night , orherwise I would leave immediately and quickly went to "Top Resort Koh Chang" !!! This holiday is totaly wasted! I ask change the room for my parents for a normal standart room at the beachside of the road, ... there only can get a room with seaview (upgrade > 1.500 thb per night). Our roomview is straight to a wall .... so also not any view !!! The entrance to our building is like a backdoor secret (see pic) .... Let's see what's the next shocker !!! p.s. st bathroom is a little black mold and our Aicon in both rooms quite noisy. We booked the "Deluxe Jacuzzi" room. But the jacuzzi is just a simple bathtub with 3 water jets on the side... In case of rain, there is NO area at the whole resort for have a sit with drinks or food - only at main restaurant you can sit and this have a charme like airport waiting area... All staff are ver friendly and helpfull and the breakfast are great ! The facilities all over the resort in all are good, but ALL public places are NO Smoking !!! ....for have a good dinner at beach and may smoke some cigarettes i recommend to go to the neighbours place called "15 Palms". This is also a Beach Resort. Please take a look at my recommendations for other hotels (most like "Top Rosort" ) at Koh Chang...…
We really enjoyed our time at KC Grande, the friendliness of the staff and especially Mimi made us feel very welcome! We had a Deluxe Garden Villa 5324 in front of the small pool (one of 4 pools), wonderfully furnished and everything like new and clean! Breakfast is huge and a great choice! The food offer is great, try the International buffet! We also have to mention the Hillside Sunset Pool with bar, you can't get a better sunset on Koh Chang. The beach is lovely, we had a massage in front of the beach and had a lot of fun with the free SUP and Kajak! Thanks to the whole team and Mimi - see you again soon in Koh Chang!