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4.5
#2 of 46 resorts in Ko Chang
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
A GARDEN PARADISE BY THE SEA Concealed amid 25 hillside acres of lush rainforest habitat, and flowing around the contours of a small and secluded private bay, Sylvan is an enchanting hideaway possessing all the qualities that Koh Chang Island has up its sleeve. Take in the sunset from the island’s highest lookout. Peer through your snorkel mask down into a coral reef where fish play. Kayak to a small island just offshore – or take a stroll out during low tide. Wherever you wander, you’ll find opportunities to relax and reflect – whether stretched out by the pool with the sea and skyline spreading out before you, or immersed in an authentic Thai healing ritual or the Vitality Pool at the award-winning Rainforest Spa. Trace a footpath through the lush, lightly landscaped gardens, around water features and into tranquil nooks and shady corners. Indulge in casual, gourmet dining by the sea or simply stretch out in a sun lounger on the resort’s private, sandy beach. Everywhere, you’ll enjoy the magic spell that is nature’s embrace.
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Nestled amidst lush greenery with serene sea views, Sylvan Koh Chang is celebrated for its spacious and immaculate rooms, though it's not without the occasional room allocation hiccup. Guests are enamored with the relaxing ambiance and the hotel's beachfront charm, often commending the friendly service and the cleanliness that permeates the property.
While opinions on value vary, many appreciate the comprehensive amenities, including a private beach and an acclaimed spa, which contribute to the tranquil experience.
Location
Beachfront
Atmosphere
Tranquil
Rooms
Spacious
Value
Reasonable
Cleanliness
Meticulous
Service
Attentive
Amenities
Comprehensive
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The room and the view is heavenly ❤️ Staff is quite helpful and knows English, food is yummy🤗 There are lots of activity to do , you get free ride to pier.
Sylvan also have Hydrophobic garden , clifftop pool , waterfall, light house scenic tower , cliff top scenic point. Basically you can spend a day or two just to explore the resort.
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Date of stay: October 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from P R, ผู้จัดการทั่วไป at Sylvan Koh Chang
Responded 3 weeks ago
Thanks so much for sharing your experience with us. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If you enjoy amazing hospitality, if you are a fan of incredible views, if you like being hosted in fantastic rooms overseeing the beach and outerlying islands. This is the resort for you in Koh Chang.
I had no expectations coming to Koh Chang as my friend kindly organised the trip and I was absolutely blown away at the quality of Sylvan.
As someone who has worked in hospitality, it was clear to me that the owners and operators of Sylvan care deeply about extracting the maximum value of the beautiful surrounding nature for the best possible customer experience.
From the quality of food, the cleanliness and hygiene of their amenities, their consistent reinvestment into upkeep and improvement of their facilities, and last but not least the standard of care their staff show - all I can say is you won’t regret choosing Sylvan as the place to spend your time in Koh Chang (maybe even Thailand)
Sylvan team Tank you for memories that will be cherished!
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Date of stay: December 2022Trip type: Travelled with friends
Room Tip:Stay for a week minimum.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Executive Assistant Manager, Other at Sylvan Koh Chang
Responded 16 Dec 2022
Dear Maxwell Li, First and foremost, thank you very much for taking some of your precious time to leave us such an extensive and kind piece of feedback. We are more than thrilled to hear that you had an amazing stay with us and that you found all our facilities to be no less than perfect. Cheers to the friend who organised your trip to Koh Chang :) Please rest assured that your comments will be shared amongst all staff and will be used as an encouragement tool to keep all our motivation sky high. We really hope we can host you once again soon. Best Regards, Tom Executive Assistant Manager
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Quite impressed when visit, the lobby has an ornate decoration. All the staffs are nice. The room is spacious, spotless, and functional. What I found outstanding the most is the bathroom, there is an automatic WASHLET toilet, the ventilation fan is doing its best. Tap and shower are working perfectly, neither too hot nor too cold. No pest or mosquito at night.
Breakfast and restaurant is on another level, it is tasty with quality ingredients, swift service and cooking time. The view on breakfast room is out of this world.
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Date of stay: April 2022Trip type: Travelled with family
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Response from Executive Assistant Manager, Other at Sylvan Koh Chang
Responded 30 June 2022
Dear nuttc2022, Greetings from Sunny Koh Chang! Thank you for sharing your recent experience with us. We are thrilled to hear that you liked our newly renovated lobby and the way it has been meticulously decorated. Our rooms are know to be very spacious and boast the best views you can get in the island. All our rooms are in constant scrutiny which results in all our room features to be in perfect working order at all times. We have a regular mosquito fogging schedule which help up keep mosquitoes and other unwanted insects at bay to make sure our guests have the most comfortable stay possible. We hope we can welcome you soon again. Best Regards, Tom Executive Assistant Manager
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A beautiful hotel!!! We were on Koh Chang for the first time and were delighted with our choice to stay at the Sylvan. The hotel is probably older (it used to be called "Sea View Resort"), and consists of several buildings built on a hillside in a jungle-like, very well-kept environment. The various parts of the hotel, which are obviously currently being gradually modernized/renovated, can be reached on foot, with one of the golf carts or with a cable car (very original!), depending on the location. We had a pool villa above the beach, by far the most beautiful we have ever had anywhere, an architectural highlight, tastefully designed, beautifully furnished and decorated and furnished with the works of Thai artists. The sophisticated circulation of the pool water (you have to see it!) is also unique. The beds are comfortable, the bathroom is great, the minibar is well stocked, the pool is really big. All light switches are marked and, like the plentiful sockets, are in the right places. You don't find that often. The hotel spa is also elegant, has beautiful rooms with the most comfortable massage tables we have ever had, and offers good treatments at reasonable prices. The breakfast is very varied, could be presented more attractively, but nothing is missing. There is even fresh, delicious Khanom Krok, which you have to walk miles for in Bangkok. The staff is friendly and very helpful. Sometimes there are communication problems, but ultimately every wish was fulfilled and every problem solved. We had a great time at the Sylvan and will definitely be back soon.
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Date of stay: February 2024Trip type: Travelled as a couple
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The place is absolutely amazing. We loved every second of our stay here to a point we extended an additional night. The resort is just beautiful, built in the middle of the jungle with an amazing sea view / beachfront. Everything was perfect until our last morning in the hotel, we went to the breakfast buffet and my husband got some waffles (as he always does), while eating he found a small nail/screw inside the waffles!!! We immediately reported the incident to the restaurant manager and to the guys working in the reception desk. And apparently the only compensation the hotel was willing to do is offer us 50% discount on our 1,000 THB bill on room service!!!! Very disappointed wil the management’s reaction. If it wasn’t for this incident I would’ve gave the hotel a full rating, but I think things like this should mean much more and is actually a big deal.
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Date of stay: June 2023Trip type: Travelled as a couple
Room Tip:We arranged for airport pickup as it is not easy to get to Koh Chang with the usual taxi...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Executive Assistant Manager, Other at Sylvan Koh Chang
Responded 15 July 2023
Dear MahaSamahiji, Thank you for taking the time to share your feedback about your stay at our resort. We are glad to hear that you found us to be absolutely amazing and enjoyed your extended stay. We take pride in our beautiful resort, nestled in the jungle with stunning sea views and a beachfront location. Regarding the incident you mentioned, we take any reports of foreign objects found in our food very seriously. Our team conducted a thorough investigation into the matter, including reviewing our food preparation processes and inspecting the kitchen equipment. We would like to assure you that the type of nail or screw you described is not used in our resort and we could not find where it came from. We apologize for any inconvenience or concern caused by this incident. Our restaurant manager and reception staff promptly addressed your report upon being notified. We understand your disappointment with the compensation offered, and we appreciate your feedback. Please be assured that we take all incidents seriously and strive to resolve them to the satisfaction of our valued guests. We appreciate your understanding and recognition that everything was perfect until this incident occurred. We regret that it had an impact on your overall experience, and we value your feedback as it helps us identify areas for improvement. We hope that you will consider giving us another opportunity in the future to provide you with a truly exceptional stay. Best regards, Tom Executive Assistant Manager
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We had an amazing time during our 4-day stay here, and we left with cherished memories. The romantic vibes of the wedding event added to the charm of the place. The hotel's beachfront location offers breathtaking scenes of the beach, and the cleanliness of the hotel is impressive. The staff is always cheerful, friendly, and ready to assist with anything you need. We highly recommend spending your time here when you visit Koh Chang.
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Date of stay: April 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Executive Assistant Manager, Other at Sylvan Koh Chang
Responded 9 Apr 2023
Dear Por Chainarong T, Thank you for sharing your experience with us. We are thrilled to hear that you enjoyed your 4-day stay with us and that you have a good memory of your time at our hotel. We are glad that you found our beachfront location to be nice and enjoyed the romantic vibes of the wedding event during your stay. It is wonderful to hear that our hotel was clean and that our staff provided you with cheerful and helpful service. We appreciate your recommendation and we look forward to welcoming you back to our hotel on your next visit to Koh Chang. Best Regards, Tom Executive Assistant Manager
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I stayed at the resort for a long weekend, taking a break from the city. Perfect getaway in a lush tropical environment. View from the room is stunning overlooking the tropical forest, ocean and a few islands. I could even spot hornbills during the morning hours as well as rare leaf monkeys in the evening. The property is quite large, if you don't like to walk they provide buggy service. The gardens are beautifully designed. And the Spa on the property is brand new and unique located directly at the small river.
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Date of stay: September 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Executive Assistant Manager, Other at Sylvan Koh Chang
Responded 29 June 2022
Dear J9459WKpeterg, Greetings from sunny Koh Chang! Thank you very much for you fantastic comments. We are delighted to hear that you loved our tropical forest environment and our signature views of the bay and the interactions with our lovely wild habitat. We have indeed multiple ways to move around our large resort which includes as you mentioned our buggy transfers in addition to our unique cable car. We would like to thank you as well for highlighting our award-winning Rainforest Spa which is often referred to as on of the best in Thailand. We hope we can welcome you back again very soon. Best Regards, Tom Executive Assistant Manager
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Such a disappointing stay. We booked a Pool Villa Suite for 4 nights in November. The suite itself is beautiful, exactly like the photos and is easily one of the nicest suites we have ever stayed in.
However, the suite and private pool were completely unusable between 8am and 5pm due to the hotel construction taking place. This included consistent and persistent loud drilling. Directly in front of the suite. We cut short our stay due to this and were refunded the spare nights (and given free spa treatments to occupy time away from the villa).
For a hotel to offer a premium product, but to not advise customers of disruption (or the closure of the beachfront restaurant) is not acceptable. The least I would expect is a message prior to check in, or indeed at check in, so that we could explore other options. Instead, we had to waste half a day investigating and making other plans.
This is a hotel of two halves. The 80s part of the development which is run down and dated, which includes the restaurant and (distinctly average) food options, then the more modern rooms nearer the beach. It looks like there is an ongoing modernisation program, but there is no mention of this, or the risks, when booking.
When the hotel renovations are complete, this will be a lovely spot to spend your vacation. In the meantime, buyer beware.
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Executive Assistant Manager, Other at Sylvan Koh Chang
Responded 17 Nov 2023
Dear NoMosquitosPlease, Thank you for your feedback, we are sorry to hear about your disappointing experience at SYLVAN Koh Chang. It's unfortunate that the restaurant renovation works disrupted your stay with us. Your feedback highlights the importance of communication between the resort and guests. We believe your reservation came through a couple of days before we placed notices on all websites and emails to all our partner agents and we are sorry we missed emailing you to inform you about the renovation works. It's positive to note that somewhat addressed your concerns by refunding the remaining nights and offered complimentary spa treatments as a token of our apologies. Thank you for sharing your honest feedback. If there's anything specific you would like to convey or if you have additional details you'd like to share, feel free to let me know. We hope we have the chance to welcome you back again in the future. Best Regards, Tom Executive Assistant Manager
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Exquisite location with splendid views over the sea and small islands and acres of the rain forest covered hill side of the hotel property. The large private beach is one of the few on the Koh Chang that remains large at high tide and with the beautiful landscape and the hotel facilities well spread over the huge grounds it never feels crowded with people but secluded and quiet and blends naturally into the lush nature. Rooms are modern and very large with outstanding views from the oversized balconies with either choice of close to the beach or up on the hill with the amazing views access via the (very slow) cable car. Facilities like the landscaped pool, the prize winning Spa and well equipped Technogym are absolutely as good or better than could be expected. As fortunately so often in Thailand the service is ever so friendly and furthermore a notch above the usual and always fast response. Unfortunately the lunch and dinner restaurant is more like a cafeteria with lack of ambience compared to the rest of the beautiful hotel and with a limited choice of food which is somewhat inconsistent in quality. Good thing is that town is only 5 mins away. If you are a light sleeper the rooms just below the breakfast restaurant may not be for you however the top view makes up for it.
In short - after having seen other hotels on the island we definitely felt we had made the best choice to stay at Sylvan.
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Date of stay: December 2022
Cleanliness
Service
Sleep Quality
Room Tip:The views from the uphill section are incredible
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Executive Assistant Manager, Other at Sylvan Koh Chang
Responded 30 Jan 2023
Dear SteenC946, Thank you for taking the time to share your experience with us. We are thrilled to hear that you enjoyed our unique rainforest-landscaped property and the magnificent views over the sea and small islands. We take great pride in our large private beach and well-spaced facilities, ensuring that our guests feel secluded and relaxed while enjoying the beauty of nature. We are also glad that you appreciated the spacious and modern rooms with outstanding views and the high-quality amenities such as our pool, award-winning Rainforest Spa, and gym. Our friendly and efficient staff are always available to provide exceptional service, and we are thrilled to hear that you had such a positive experience. We apologize for any inconvenience you may have encountered with our lunch and dinner restaurant and appreciate your feedback. We will certainly take this into consideration as we continuously strive to improve our offerings for our guests. We are glad that you enjoyed the convenience of the town being only 5 minutes away and hope you found the breathtaking views from the top rooms to be a fair trade-off. Once again, thank you for choosing SYLVAN Koh Chang and we hope to welcome you back soon! Best regards, Tom Executive Assistant Manager
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I tend to book directly with hotels and not through 3rd parties, even paying more. The reason being that properties tend to respond better to pre arrival requests. Unfortunately, that’s not the case here. I requested for a quiet, high floor corner room with no connecting door. I was given a mid floor room with a connecting door, sandwiched between 2 rather lively (to say the least) China families, and another on top. I find it rather strange that hotels do not bother about requests. The hotel itself is beautifully located at a hill facing the sea. I was housed at the upper part of the hotel; golf carts were provided for the steep climb to theropod of the property. The cable car was not working throughout my stay. The lower part of the property seems to hade undergone renovation recently and looked stunning. That cannot be said about the upper part of the property where the outdoor area is in dire need of renovation. Most of the wooden deckchairs and tables are rotting away. A storm pushed a lot of dirt, small pebbles and soil into the pool, which was still there 24h later. The rooms are large, but with a tacky synthetic leather sofa which does not fit the otherwise nice Thai style deco. There is a showercubicle oddly positioned outside the bathroom. There was only one power plug next to the water cattle, but nothing inside the bedroom. The breakfast room is clearly to small when the hotel runs at capacity. There was a queue at peak hour at 9. Breakfast was decent; although stressful because of the crowding. I would say that this hotel is an ok 4* property, but certainly not 5.
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from John Larson, General Manager at Sylvan Koh Chang
Responded 25 July 2024
Thank you for taking the time to provide detailed feedback about your recent stay. We genuinely appreciate your comments as they help us identify areas where we can improve. I am truly sorry to hear that your pre-arrival requests were not met, resulting in a less than satisfactory room assignment. Due to the hotel being mostly booked during your stay, we were unable to accommodate your specific room request. We did try our best to arrange the rooms accordingly. For future visits, we recommend staying in our Reserve Beachfront room type, which offers more privacy and does not have connecting doors, unlike our Deluxe or Grand Deluxe rooms. I appreciate your positive remarks about our hotel's beautiful location. However, I regret that the upper part of the property, including the outdoor areas and the pool, did not meet your expectations. Your comments about the condition of the deck chairs, tables, and the storm debris in the pool have been noted and will be addressed promptly. Unfortunately, our cable car was struck by lightning recently and is currently under repair. We are doing our best to accommodate our guests with buggies to ensure their convenience. We acknowledge that the breakfast room can become crowded during peak hours and we are exploring ways to improve this experience for our guests. We strive to provide a 5-star experience for all our guests and it's clear from your feedback that we have areas that need improvement. Thank you again for your constructive criticism. We hope to have the opportunity to welcome you back in the future and provide you with a superior experience.
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There are more places to choose from in the Ko Chang area.
PRICE RANGE
AU$128 - AU$242 (Based on Average Rates for a Standard Room)
LOCATION
ThailandTrat ProvinceKo Chang
NUMBER OF ROOMS
159
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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