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All reviewscinnamon bunstypical hiefront desk staffundergoing a renovationeasy access to the interstatebathroom fansafe areahotel is locatedgreen parkclean roomshot waterindoor poolcomplimentary breakfastnext morningbreakfast roombed was very comfortablefirst floor
The Most Horrible IHG Experience
I made a reservation for a two queen bed ADA compliant room on the 23rd of March. I followed up on the reservation on May 9th to confirm that the room was two beds, ADA and that my check-in would...More
We spent two nights at this hotel, which is not too far from Jamestown Settlement and only about 20 minutes from Richmond. The room was spacious with two queen-size comfortable beds, a coffeemaker, wi-fi connection, and adequate unpacking space. Staff in all areas were friendly...More
Response from Hix M, Front Office Manager at Holiday Inn Express Richmond MechanicsvilleResponded 7 March 2018
Thank you for your recent stay with us here in Mechanicsville, VA. We greatly appreciate the kind words given of not only or property but of our staff.
Hotel is conveniently located with a very friendly and helpful staff. It could use some improvement. Swipe locks on room had to be replaced and recoded. It still only worked intermittently. Not the quietest hotel. There was a troop performers on our floor who worked...More
Thank Phil G
Response from IHGService, Guest Relations Manager at Holiday Inn Express Richmond MechanicsvilleResponded 2 weeks ago
Hi Phil G,
Glad to hear from one of our valued guests. I am happy that you find our location convenient and our staff very friendly. I am sad to hear though that your stay was negatively impacted by the intermittent functioning of our room...More
Some folks (see below) may not like the modern look; some do. The motel is thoroughly modernized with sparkling fixtures in the bath, recessed lighting and furniture out of Ikea. It is also very clean and the bed extremely comfortable. It struck me as a...More
I was en route from NY to Florida and stopped here, as always. When I walked through the front door I literally stopped dead and wondered if I'd gone into the wrong hotel. The place has been "modernized" to within an inch of its life....More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Richmond MechanicsvilleResponded 26 October 2017
Thank you for staying with us and providing us with your valuable feedback. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. It is nice to see your...More