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Fairfield Inn & Suites Roanoke Hollins I-81

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Traveller (23)
Room & Suite (40)
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Overview
  • Excellent48%
  • Very good31%
  • Average13%
  • Poor7%
  • Terrible1%
Travellers talk about
“front desk”(27 reviews)
“waffles”(15 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star Hotel
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Additional information
Offers from Fairfield Inn & Suites Roanoke Hollins I-81
Special Offer: Member Rates
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Offers from Fairfield Inn & Suites Roanoke Hollins I-81
Special Offer: Member Rates
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Rooms
3 Jun.4 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (233)
There are newer reviews for Fairfield Inn & Suites Roanoke Hollins I-81
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Traveller rating
105
74
32
18
4
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Time of year
LanguageEnglish
105
74
32
18
4
Show reviews that mention
All reviewsmarriott rewardsfront deskwafflesroad tripfree breakfastrecommend this hotelcomfortable roomwould stay here againhousekeeping staffgreat stopclean hotelbreakfast barnext morningcookiessitting areaoutdoor pooleasy access
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41 - 45 of 233 reviews
Reviewed 29 May 2017

It's rare for me -- especially as a Marriott Platinum -- to write a negative review. My wife and I aren't picky in any way, but this deserves a special exception. The housekeeping at this property is the WORST we've experienced at any Marriott. Ever....More

2  Thank VailAZ
Response from Rebecca R, Manager at Fairfield Inn & Suites Roanoke Hollins I-81Responded 30 May 2017

Thank you for taking the time to review your recent stay. We deeply apologize for the failure of our housekeeping team to properly clean your room. Our General Manager spoke to your wife this morning to provide her with compensation for your stay. This level...More

Reviewed 25 May 2017

Things I like in a hotel include friendly and quick check-in staff, a comfortable bed and room with space (not all jammed in), and an AC unit that allows the fan to stay on constantly. And this hotel has all that and more. A nice...More

Thank harphaulingdad
Response from Rebecca R, Manager at Fairfield Inn & Suites Roanoke Hollins I-81Responded 26 May 2017

Thank you for the detailed 5-Star review! We are happy to hear that you had a wonderful stay at our hotel in Roanoke. We appreciate you recommending our hotel, and we hope to see you again soon! Regards, Rebecca Ramey eCommerce Marketing Manager Fairfield Inn...More

Reviewed 23 May 2017

Rooms were clean and spacious. Breakfast room nice but breakfast just average except for typical excellent Fairfield coffee. Everything suffered in comparison to Fairfield I stayed in the previous night in Meridian, Miss which was excellent in every respect but it was fine for an...More

Thank davidmatthes
Response from Rebecca R, Manager at Fairfield Inn & Suites Roanoke Hollins I-81Responded 25 May 2017

Thank you Jeffrey for taking the time to review your recent stay with us! We are happy to hear that you found our rooms to be clean and our coffee delicious. We also love being so close to Hollywood's! Thank you again for the feedback,...More

Reviewed 11 May 2017

Dirty floors in common area. Filthy elevator floors and door. Room smelled like sour milk. Toilet had not even been flushed. i am a Platinum customer and always request high floor but told not available even though I did online check in.More

Thank abrownva
Response from Rebecca R, Manager at Fairfield Inn & Suites Roanoke Hollins I-81Responded 13 May 2017

Dear Guest, We apologize for your experience at our hotel. Without further details it is difficult to investigate your situation. We never want any of our guests to stay in a room that had not been cleaned by our housekeeping team. Had we known, we...More

Reviewed 8 May 2017 via mobile

Just off Rt 81 with easy access. As with all such properties, free breakfast daily. Free WiFi and an outdoor pool available. Perfect for us as we stopped on a long road trip for the night Need to travel a bit to get good foodMore

Thank Jeffrey L
Response from Rebecca R, Manager at Fairfield Inn & Suites Roanoke Hollins I-81Responded 9 May 2017

Thank you Jeffrey for taking the time to review your recent stay with us! We are happy to hear that had the perfect stay on your long road trip. Thank you again for the feedback, and we hope to see you again for all your...More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Dry Cleaning
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
USD 116 - USD 268 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 116 - USD 268 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (23)
Room & Suite (40)
Dining (7)
Pool & Beach (2)
Business Centre & Event Rooms (4)
Family and Play Areas (1)
Questions & Answers
Ask a question
Norma M
10 October 2016|
AnswerShow all 2 answers
Response from Rebecca R | Property representative |
Hi Norma, I represent our hotel and here is our pet policy: 2 pets 50 pounds or less allowed with USD 50 per night non-refundable fee
0
Votes
Norma M
10 October 2016|
AnswerShow all 3 answers
Response from Rebecca R | Property representative |
2 pets 50 pounds or less allowed with USD 50 per night non-refundable fee
0
Votes
Room Tips
"Excellent breakfast!"
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"Everything you need is here. They have a wonderful breakfast buffet!!"
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"Fantastic views on the front side of hotel."
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"As typical, higher floors seem to be quieter/less traveled."
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