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Crowne Plaza Dulles Airport Hotel

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Guests1 room, 2 adults, 0 children
Traveller (124)
Room & Suite (120)
Dining (18)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Welcome to the Crowne Plaza Dulles Airport, located in Herndon Virginia, just 2 miles from Dulles Int’l Airport (IAD). We offer free 24-hr shuttle service to & from Dulles Airport. Onsite self-parking is complimentary with optional valet service for a fee charged daily ($10 day, $15 overnight). Avoid parking fees for your next trip and book our Park & Travel package. Free Wi-Fi is available throughout the hotel as well as inside the more than 10,000 square feet of function space. All guest rooms feature flat screen TV and fridge. 24-hr fitness & business center on site. No pool on-site anymore. Houlihan's Restaurant & Bar offers happy hour, as well as breakfast, lunch & dinner. The Cafe featuring Starbucks located in the main lobby open from 6 am – 11 am, 7 days a week. Our convenient location is within walking distance to shopping & a multiplex movie theater. Enterprise Car Rental is conveniently located just off our lobby. Washington D.C. attractions are only 22 miles east.
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Property amenities
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Airport Transportation
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Public Wifi
Shuttle Bus Service
Wheelchair Access
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Room features
Air Conditioning
Family Rooms
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Centrally Located
Safe
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Book Direct and Save
Hotel deals

Location

Full view
55Somewhat walkable
Grade: 55 out of 100
49Restaurantswithin 1 km
2Attractionswithin 1 km
1,141Reviews
284Photos
8Q+A
100Room tips
Traveller rating
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  • 98
  • 35
  • 26
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Popular mentions
Room was comfortable but adequate. Everything you needed except complementary water however as a gold card member i was given access to the 7th floor lounge area which was nice and cosy which served a range of complementary hot and cold drinks and a limited supply of snacks and
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Response from Sarah301L, Manager at Crowne Plaza Dulles Airport Hotel
Responded 2 weeks ago
Dear willi68; We are delighted to welcome you to our hotel and thank you for sharing with us the location, guestroom and access to the Club Lounge made for an enjoyable experience. Sorry to hear the variety at the restaurant did not meet your expectations, I am not sure if you can substitute fries with some of the orders, but please do ask the server, we may have other options. In the end, we are pleased to know that you had a good stay and hope to welcome you back to the Crowne Plaza Dulles next time your business brings you to the area. Thank you, Sarah L. E-Commerce Manager
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Its a Crowne Plaza - not the Ritz Carlton; but I love this place because i made some great friends - almost the entire crew that works here is friendly and helpful if you make a little effort. But Dana and Freshta are the BEST - they go out of their way to make your stay
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Response from Sarah301L, Manager at Crowne Plaza Dulles Airport Hotel
Responded 2 weeks ago
Dear staycalm; We are pleased to hear that you enjoyed your stay, felt welcomed and received exceptional service from our team. Thank you for choosing our hotel as your place to stay and for taking the time to share your kind words and positive feedback. We look forward to welcoming you again whenever your travels bring you to Herndon. Sincerely, Sarah L. E-Commerce Manager
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Nice hotel. Gym could be better. Starbucks was closed. Mostly writing this review cause the the front deam staff seem so indifferent to a favor I asked. Last minute changes caused me to change an additional booking. I ask if I could leave a bag for a few days until my next stay
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Response from Sarah301L, Manager at Crowne Plaza Dulles Airport Hotel
Responded 2 weeks ago
Dear Joseph; Thank you for choosing our hotel as your place to stay during your recent trip. Providing excellent customer service is very important to us and we hope you can please accept our apologies for the impression you had of our very friendly front desk associates. We understand that many hotels do permit baggage storage, and we do too, but for a short time. We would ask that you and our future guests understand for security reasons, and we do not have the room for long term storage, these are a few reasons we cannot hold bags for more than a day. Based on your feedback, we will be reviewing this policy with the appropriate Manager to ensure that are following proper protocol while meeting our guests needs with professionalism and courtesy. This could assist us with updating a policy. We can only ask for another opportunity to welcome you back and provide the kind of customer service that we pride ourselves on delivering, every day, for every guest. Thank you, Sarah L. E-Commerce Manager
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This Crowne Plaza is the definition of an above-average quality hotel that I’ve come to expect from Crowne Plaza, yet don’t always receive at other locations. The IAD Airport Crowne Plaza exceeds the benchmark and sets the standard for exceptional service and quality of a hotel.
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Response from Sarah301L, Manager at Crowne Plaza Dulles Airport Hotel
Responded 2 weeks ago
Dear frequentflyer; Thank you for the wonderful feedback from your recent stay at Crowne Plaza Dulles. As a valued IHG Rewards Platinum Member we appreciate your business and you also taking the time to share this with us and our future guests. We are delighted to hear the Club Lounge, spacious and comfortable guestroom with customer focused amenities and the location exceeded your expectations. That means a great deal to us to hear. Your comments regarding the staff will be shared with the appropriate Manager to review further and work with the team to offer additional training to ensure a seamless check out experience, at any hour. We look forward to welcoming you whenever your travels bring you to the area. Thank you, Sarah L. E-Commerce Manager
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+5
When I came to this hotel, front desk person was sitting and she was not happy and I didn’t get nice welcoming with the smiling face. They didn’t have available parking outside and I asked, she said go back to outside and try to find again. In hotel business this is not
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Response from Sarah301L, Manager at Crowne Plaza Dulles Airport Hotel
Responded 11 Jan. 2019
Dear Armand; Thank you for your candid review. Providing a welcoming greeting upon arrival sets the tone for a great experience and we apologize that missed the opportunity to start your stay off better. We understand a smile goes a long way and apologize once again for this unusual first impression you received. We appreciate your comments and will share these the appropriate Manager so that we can continue to improve our services. We are pleased to hear the remaining parts of your stay such as convenient indoor access to the restaurant, new fitness room and overall condition of the room did meet your expectations. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better check in experience. Sincerely, Sarah L. E-Commerce Manager
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12345624
Hi, thank you for reaching out to us, and thank you everyone for answering! I reached out to the hotel for you and found that the vans do have seat-belts and can fit a car seat. The hotel phone number is 703-471-6700 Option 3 for shuttle inquiries. Hope you have a great stay and please let us know if you need anything.
0 votes
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Hello, thank you everyone! I appreciate you taking the time to help with this answer, you all are correct, Curb 2H just outside of baggage claim. The hotel shuttle runs every 30 minutes. The pick area at the airport is in Curb 2H which is located it on the arrivals ground level out of door 6. If you are planning to arrive between midnight and 5:00 am please give us a call so we can make sure the first available staff member can come get you. Thank you!
1 vote
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Hi, Thank you for reaching out to us. These rooms are our Executive Level and are a bit more spacious than standard rooms. Offers access to the Club Lounge, more tech features such as a Bluetooth Mirror for playing your music (in the bathroom) some rooms have bathrobes, and more upgrades.
0 votes
Good Morning, thank you for reaching out to us. It could be possible, but I cannot guarantee an early arrival as this is subject to occupancy the night before. What I can suggest is please contact us when you arrive at 1-703-471-6700. The front desk will be able to give you a firm idea and also inform you if there will be a fee associated with this. Enjoy your stay!
1 vote
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Hello! Thank you for considering our hotel and we appreciate the question. Thank you Advising for the great answer to vtid question, you are spot on with the answer. We run the shuttle 24 hours a day, and if you arrive after 12 am midnight, please call us as we do not have set times at that hour and will be happy to dispatch someone right away. Thanks again.
0 votes
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12
"7th floor has a business lounge which is very nice and cosy for a shorter stay"
"Tower rooms are nice and quiet"
"Stay away from the road"
"Tower area rooms"
"Rooms on the higher floors are quieter"
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12345620
PRICE RANGE
USD 86 - USD 190 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza herndoncrowne plaza hotel herndon
LOCATION
United StatesVirginiaFairfax CountyHerndon
NUMBER OF ROOMS
324
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