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Crowne Plaza Dulles Airport Hotel

CrownePlaza.comUSD 108*
View Deal
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 128*
USD 108*
USD 111*
USD 128*
USD 108*
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Crowne Plaza Dulles Airport Hotel
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950 Reviews from our TripAdvisor Community

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Showing 914: English reviews
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NC
Reviewed 2 days ago NEWvia mobile

My arrival didn't go well at the end of a long day. Perhaps combination of unusual poor shuttle service and misunderstanding. When I got to the hotel I was fortunate enough to encounter Saloua. Service recovery was excellent. Text book perfect. She listened, empathized, offered more than I could have hoped for, quickly turned the situation around and I had...

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Helpful?
Thank NcAng
Lancaster County, Pennsylvania
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago via mobile

We were very pleased with our stay this weekend. Lots of places to eat at in and across the street. Starbucks and Houlihan's are connected to the hotel which makes it super convenient to get a cup of coffee or a lunch without having to go anywhere. The room was clean and the beds comfortable. Lots of outlets for charging...

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Helpful?
Thank clzook
About Hotel's Favourite Review
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear clzook; Thank you for choosing our hotel as your place to stay near the Steven Udvar Hazy/Air & Space Museum. We appreciate the feedback for the tech friendly and comfortable guestrooms, prompt and friendly service and delighted to hear the location, great staff, convenient on site dining and more far exceeded your expectations leaving you and your family with...

Reviewed 2 days ago NEWvia mobile

In over all tjis is a nice hotel but never ask a pacakge to be delivered because they will lost it or still it and they dont take responsability. When you ask for the manager they will refuse to give his information and only allow you to talk to the front desk supervisor. And she will tell you " recieving...

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Helpful?
Thank avianca2013
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Avianca2013; Thank you for reaching out to us and expressing your concerns regarding your missing package. We accept packages all the time and have a good system in place. We hope to discuss this further with you to address your concerns. Please contact our General Manager directly at 703-674-0453 or he said to ask for him and he'll be...

Reviewed 3 days ago NEW

The hotel was recently upadated and my room was very comfortable and clean. The staff was very friendly and helpful including arranging the shuttle to take us to the local store and picked us back up. I had a medical emergency during my stay and the hotel manager Carlos was very comforting and took control of my welfare while waiting...

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Helpful?
Thank Ann C
Warsaw, Poland
Reviewed 5 days ago NEW

rowne Plaza in Herndon is a fine hotel with a convenient connection to Dulles airport. It offers nice, well maintained and clean rooms with good WiFi connection and fine selection of TV programs. The shuttle to the airport runs frequently, but if you want to go downtown the concierge may arrange for you drop off/pick up from the nearest metro...

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Helpful?
Thank TomaszKozakowski
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Tomasz; Thank you for taking the time to share your recent stay with us. We are very pleased to hear the newly remodeled guestrooms, amenities and prompt shuttle exceeded your expectations. We pride ourselves on delivering an exceptional experience for all guests, and our reviews speak highly our team, we truly apologize that you felt your concerns were not...

Florida
Reviewed 1 week ago NEW

Overcharged me, did not honor the room I had reserved and I had checked in about 3:30, gave me a key that didn't work and had to haul luggage down again, did not smile once nor welcomed me as a Spire Elite. Even though I was friendly and respectful, I did not get the same treatment. This is the first...

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Helpful?
Thank PlanetPeeker
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Planet Peeker; Thank you for taking the time to express your concerns from your recent stay. We regret hearing that as a valued guest and lHG Spire Elite Member that you had this negative experience. Rest assured this is not typical for our hotel our or friendly guest agents. We've addressed this personally and will be offering additional training...

Pullach im Isartal, Germany
Reviewed 1 week ago via mobile

I ve stayed for 3 nights at the property and was very satisfied: airport shuttle takes 10 minutes, nice and normal breakfast. If u are a jogger there is a nice track nearby. 10 min away from Reston. Reception personnel very friendly. Nice rooms ( i recommend the 'new' wing. Very pleasant stay.

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Helpful?
Thank Alex_Carlos_G
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Alex_Carlos_G; Thank you for selecting our Crowne Plaza as your place to stay while in town. It was a pleasure having you as our guests and we appreciate the feedback for the prompt shuttle service, friendly staff and convenient location. We are delighted to hear that you enjoyed your stay and found the hotel and surrounding area had everything...

Reviewed 1 week ago via mobile

Thanks for everything. Ashley and Mais were very helpful and welcoming. I'll deffinately be coming back for my business trips and recomending it. The hotel also looks great and has a brand new gym. Thanks again!

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Helpful?
Thank Richard T
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Richard; Thank you for choosing the Crowne Plaza Dulles as your place to stay while in town. We are pleased to hear that the warm and friendly customer service from Mais and Ashley as well as the location, new fitness center and more made for an enjoyable and productive stay. We are delighted to hear that not only will...

New York City, New York
Reviewed 1 week ago via mobile

I recently stayed at this hotel on a visit to see family in the area. The location provided easy access to the highway, as well as being across the street from a center with many restaurants and a movie theatre. (There's also a Wendy's next door and another decent restaurant behind that). There's a grocery store that's only a block...

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Helpful?
Thank international717
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear International717; Thank you for selecting our hotel as your place to stay while in town. We are very pleased to hear the convenient location with plenty to do in the surrounding area, friendly staff and easy access on and off the highway left you with an enjoyable and relaxing visit. We are delighted to hear that you had a...

A TripAdvisor Member
1 review
Reviewed 1 week ago via mobile

I have to say that I am big on customer service and Abeer assisted me with check-in. I haven't traveled in awhile and she treated me like a VIP. Best customer service in recent times. Room was really nice. I'm happy I chose to stay here.

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Helpful?
Thank A TripAdvisor Member
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Valued Trip Advisor Member; Thank you for the wonderful comments for our hard working and friendly team member, Abeer. She is a true gem and takes great pride in ensuring our guests have a good experience and feel at home while staying with us. We'll be sure to share your kind words with her to encourage her to keep...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Pool
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Dulles Airport, located in Herndon Virginia and in the heart of the Dulles Corridor, just 2 miles from Dulles International Airport (IAD). We provide complimentary 24-hr shuttle service to and from Dulles Airport. Onsite self parking is complimentary, and new valet service is available for a fee charged daily ($10 day, $15 overnight). Avoid traffic delays and parking fees for your next trip and book our Park, Stay & Go package. Complimentary Wi-Fi is available throughout the hotel to make your stay more productive. Our Houlihan's Restaurant & Bar offers a popular and lively happy hour, as well as breakfast, lunch, dinner and room service. Starbucks Cafe is now open in the main lobby and available from 6am -6pm, 7 days a week. All guest rooms feature Hi-Def flat screen television and refrigerator. Enjoy a workout in our 24-hr fitness center. Also stay connected with our 24-hr business center. Our convenient location is within walking distance to restaurants, shopping & a multiplex movie theater. If you prefer to drive, Enterprise Car Rental is conveniently located just off our lobby. Washington D.C. Attractions are only 22 miles east, and the Smithsonian Udvar-Hazy Air & Space Museum is 4 miles away. Whether you want a comfortable stay before a flight or a base for your next business trip or vacation, you will find it at our well appointed hotel near Dulles Airport. ... more   less 

Additional Information about Crowne Plaza Dulles Airport Hotel

Address: 2200 Centreville Rd, Herndon, VA 20170-4305
Region: United States > Virginia > Fairfax County > Herndon
Price Range: $119 - $306 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Dulles Airport Hotel 3.5*
Number of rooms: 327
Reservation Options:
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Also Known As:
Crowne Plaza Herndon
Crowne Plaza Hotel Herndon
Hotel Style:
#2 Best Value Hotel in Herndon
#3 Family Hotel in Herndon
#4 Business Hotel in Herndon
#5 Romantic Hotel in Herndon
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Dulles Airport Hotel staff and other travellers.
7 questions
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Irvine, United Kingdom
7 months ago
Washington DC, District of Columbia
9 months ago

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Questions? Get answers from Crowne Plaza Dulles Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms in the tower are convenient to the parking garage and were very quiet.”
kimgrouptraveler, 11 Apr 2017 | Read review
“Smile and speak Andalsuian”
854gretchenf, 16 Mar 2017 | Read review
“Choose the Club Floor (6 or 7)”
R7338XBjosephl, 10 Mar 2017 | Read review
“Yes, yes , yes!”
Besafe96, 23 Feb 2017 | Read review
“Clean fresh rooms”
donm182, 19 Feb 2017 | Read review
5 of 5
CrownePlaza.com
USD 108* /night
View Deal
Expedia.comUSD 111
Booking.comUSD 108
HotelQuicklyUSD 128
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*Disclaimer
Prices are for 1 room, 2 adults
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