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Let me start by saying I've been a flight attendant for almost 12yrs and stayed at hundreds upon hundreds of hotels and I've never stayed at hotel so horribly maintained. We are here for a memorial for my father and needed to be close to...More
Thank Angelica L
Response from Manager_11525, Manager at Extended Stay America - Washington, D.C. - Herndon - DullesResponded 9 September 2016
I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about our nice and friendly staff; however, we apologize that the maintenance did a poor job in the bathroom area and about the condition of...More
Horrible Experience!!! if you ask for the room service to Clean the room, but they sent a person after 8 days of time i have requested... and if you ask for the basic needs like soap and shampoo also they will say currently no stock...More
3 Thank Prabhu B
Response from Manager_11525, Manager at Extended Stay America - Washington, D.C. - Herndon - DullesResponded 30 July 2016
Your review for our hotel was recently brought to my attention. The situation you described regarding your stay is truly regrettable. We are very sorry for your experience. To prevent this from happening again, my team is making sure that the problems with supplies that...More
They did not clean it at all. It was dirty! They dont make the beds. The bathroom door does not lock. The drain does not work. Its like a home that people live in and is never taken care off. Stuff was old an broken....More
Thank Johann E
Response from Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Herndon - DullesResponded 24 March 2016
Your review for our hotel was recently brought to my attention. I sincerely apologize that we failed to meet your expectations. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. To...More
I stayed at this place 2nights on the weekend of 12th Sept 2015, the location of the hotel is very good on Elden Street in Herndon - its just opposite to a market place with CVS store - where we picked up a set of...More
Response from Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Herndon - DullesResponded 13 October 2015
I appreciate you taking the time to write a review of your experience with us. I’m glad we were able to accommodate your needs with a pleasant stay and a convenient location. The staff and I would like to thank you again for posting your...More
While the hotel was recently refurbished and the rooms felt clean and "new like" the rest of the hotel experience requires me to tell you to stay elsewhere. I was drawn to this property because of its best rate compared to 6 other Extended stays...More
Thank Jeff C
Response from Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Herndon - DullesResponded 1 September 2015
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your stay was not to your expectations. In response to your feedback, I am going to be monitoring our staff to make sure they maintain...More
USD 72 - USD 113 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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