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The Westin Washington Dulles Airport

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The Westin Washington Dulles Airport
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654 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Washington Dulles Airport
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Showing 631: English reviews
Pittsburgh
Reviewed 3 November 2016

The Westin Dulles is not a bad hotel; it's actually a pretty nice property - but it's not close to much. The hotel is tucked away in what appears to be a series of residential apartment high rises. This would seem to suggest the availability of at least a few choices for food and drink - but none were to...

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Helpful?
Thank Sirpicky
ManagerX1, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for staying with us. We're happy you were pleased with your comfortable room, but we're sorry you were disappointed there were no restaurants, bars or shopping areas within walking distance from our hotel. Our front desk staff has information about local attractions, restaurants and shopping they can provide to you, and they are happy to help with transportation...

Brooksville
Reviewed 2 November 2016

On arrival at midnight for only a few hours, was checking out at 8am. Found front desk staff outside smoking. Waited at desk for a few min for him to get finished. Asked if they have wifi, was told for 9.99 they do. I stated I'm a hotel member do I still have to pay? He looked my number and...

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Helpful?
Thank lgh34609
ManagerX1, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for your recent visit and for your feedback. I apologize that your stay was unsatisfactory and for the inconveniences you encountered. Please be assured that your comments will be shared with the appropriate parties in an effort to ensure we are providing the best possible services to our guests. We hope that you will stay with us again...

Denver, Colorado
Reviewed 1 November 2016

I stayed here on a long layover heading overseas and found I would have rather stayed somewhere else. The value for the money spent was not worth it. Paid Wi-Fi and no breakfast voucher along with a marginal business center made my stay below average. I will look for other accommodations next time.

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Helpful?
Thank Jason A
ManagerX1, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for being our guest and for writing a review about your visit. I sincerely regret that you were disappointed in your room rate. We regularly review our pricing compared to similar hotels in the area to remain competitive, and offer value added amenities such as complimentary self parking and convenient local shuttle service as an extra convenience for...

milpitas, ca
Reviewed 26 October 2016

This is not a typical Westin Hotel as you know it. It is pretty nice and reasonable priced, however, it is not close to any restaurant and entertainment places. People are nice and staff are friendly. Good place for business and with a rental car.

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Helpful?
Thank dcwang
ManagerX1, Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for your review. We are delighted to read you had a good experience at the Westin Washington Dulles Airport. We are also happy that you were pleased with our welcoming associates as well as the value we offer for the price. However, we regret that our location was not appealing to you. Thank you again for being our...

Harrisonburg, Virginia
Reviewed 21 October 2016

I stayed two nights at the Westin Washington Dulles hotel for work. The hotel is located just off Virginia State Highway 28, with easy access to Dulles yet the surroundings of the hotel seem far away. While there I never heard a plane land or take off. The hotel is also surrounded by lakes around which are some nice walking...

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Helpful?
Thank Sailorman9868
ManagerX1, Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for sharing your recent experience at the Westin Washington Dulles Airport. It’s great to read how much you enjoyed our well-appointed property, especially your room and got a peaceful night’s rest. We are also glad our location was convenient for your needs. We appreciate you being our guest and hope you will stay with us the next time...

Reviewed 21 October 2016 via mobile

When it comes to hotels, my priorities are cleanliness, comfort, free & safe parking, and free wifi. This hotel has three out of those four down pat (for the wifi, you either have to pay, or you have to join their "preferred members club"). The staff is professional and kind, the beds are comfortable, the bathrooms are nice, and the...

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Helpful?
Thank JRandorff
ManagerX1, Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for sharing your feedback with fellow online reviewers about your stay at the Westin Washington Dulles Airport. We are happy that you liked our friendly associates and your well-appointed room. However, we are sorry you were unhappy with our internet charges and that we were not being able to impress you with the food we serve. We truly...

Gaithersburg, Maryland
Reviewed 18 October 2016 via mobile

Our family had a wedding at a nearby inn and we needed a hotel to accommodate our large crowd and one that would be willing to keep the bar open late for an after party. The Westin did not disappoint. In fact they kept the bar open later than initially promised because there were so many people having fun and...

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Helpful?
Thank WashCaps
ManagerX1, Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for your review. We are absolutely delighted to read about your excellent experience at the Westin Washington Dulles Airport. We are also happy to know that you loved our on-site facilities and the comfortable beds of your room. Although you were pleased with our welcoming associates, we regret that our housekeeping department did not meet your expectations. We...

Linden, Texas
Reviewed 18 October 2016

Hotel was almost perfect. Parking was free and nearby. Reception was friendly and efficient. Rooms were not available immediately but we were notified when they were and they were as requested, including connected. The rooms were exquisite- in cleanliness, equipment and amenities. Beds were as promised- luxurious. Meeting facilities were excellent.

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Helpful?
Thank john S
ManagerX1, Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for sharing your experience at the Westin Washington Dulles Airport with fellow travelers online. It is great to read how much you enjoyed our signature Westin Heavenly Bed that provided you with a good night's sleep. We want each guest to experience a relaxing, stress-free stay, so it's wonderful to receive such complimentary feedback about your room. We...

Washington DC, District of Columbia
Reviewed 16 October 2016

We have stayed at Westin Hotels before; this one did not measure up. Fantastic location. The grounds are nice and the front lobby, bar and dining areas are up to date. Upstairs, the hallways are plain and the rooms are average. The main problem with our stay was customer service. We stayed in room 630. The tub in that room...

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Helpful?
Thank fosmitchell
ManagerX1, Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for staying with us and for the constructive comments provided. We are glad to read that you liked our location and the service delivered by Oscar. That being said, I want to genuinely apologize for the difficulty you had with our service and the staff’s reception to your needs. Your comments have been shared with my Management team,...

Chicago, Illinois
Reviewed 13 October 2016 via mobile

Great location. Great amenities for the business traveler. Lives up to the Westin brand. I highly recommend their restaurant - it is vast and delicious! Service at both the front desk and restaurant was outstanding. Good business center with printers that worked!

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Helpful?
Thank Alicia D
ManagerX1, Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for sharing your feedback with fellow online viewers about your stay at the Westin Washington Dulles Airport. We are so delighted to read that you loved our on-site restaurant, courteous associates who took great care of you and our convenient location as well. It was great to have you here, and we hope to see you again soon....

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Enjoy the comfort of Westin, only minutes from Dulles Airport. In addition to a convenient location and comfortable hotel rooms, our hotel provides amazing meeting and event space. ... more   less 

Additional Information about The Westin Washington Dulles Airport

Address: 2520 Wasser Ter, Herndon, VA 20171-6177
Region: United States > Virginia > Fairfax County > Herndon
Price Range: $111 - $315 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Washington Dulles Airport 4*
Number of rooms: 314
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Also Known As:
The Westin Washington Dulles Airport Hotel Herndon
Hotel Style:
#2 Green Hotel in Herndon
#6 Romantic Hotel in Herndon
#11 Business Hotel in Herndon
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Washington Dulles Airport staff and other travellers.
5 questions
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Questions? Get answers from The Westin Washington Dulles Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lagoon View”
 of 5 bubbles LAExplorer69, 8 Dec 2016 | Read review
“it does'n matter, the windows are sealed anyway”
 of 5 bubbles TrixiAction, 17 Nov 2016 | Read review
“Rooms are generally quiet and avoid airplane noise.”
 of 5 bubbles Sirpicky, 3 Nov 2016 | Read review
“rental car is necesary”
 of 5 bubbles dcwang, 25 Oct 2016 | Read review
“Don't take room 630”
 of 5 bubbles fosmitchell, 15 Oct 2016 | Read review
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