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Sheraton Herndon Dulles Airport Hotel

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Sheraton Herndon Dulles Airport Hotel
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422 Reviews from our TripAdvisor Community

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Showing 401: English reviews
Chicago, Illinois
Reviewed 5 days ago NEW

Let me go ahead and start my review by mentioning some names that I believe need acknowledgement. Thomas- By the looks of it he wears a hat with many different job duties attached to it. He was very helpful with warming my husband and I up with heat in my conceairge room. While we were there for 3 nights we...

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Helpful?
Thank CassyCole13
Management response:

Dear CassyCole13, I was thrilled to read the compliments you shared and the time you took to identify all the great experiences you had. The TEAM works very hard to exceed expectations and they will be very happy to read your feedback. Thank you for telling the world about your experience. We look forward to pampering you again soon.

Reston, Virginia
Reviewed 2 weeks ago via mobile

Required to have an early check-in and again the Sheraton came thru. At times I will need an early check-in to catch a flight late at night. The Sheraton has been very accommodating. The staff at the Sheraton has always come thru.

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Helpful?
Thank pwraith
Management response:

Dear Pwraith, Thank you very much for taking the time to share your experience with us.......and many, many others!!! Our team is committed to exceeding expectations and I am thrilled that we accomplished that with you. Come see us again!!

Seattle, WA
Reviewed 4 weeks ago

Before picking this hotel I read some TripAdvisor reviews and it sounded like a good choice. I also opted not to get a rental car and just use the hotel shuttle or Uber when needed. In retrospect, given this hotels isolation from just about anything interesting, it wasn't the best choice. Should have stayed in Tyson's Corner which has more/better...

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Helpful?
1Thank ScottD58
Sjones456, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear ScottD58, Thank you for taking the time to write a comment in regards to your recent stay. As a valued guest, we see that there is some room for improvement based on your feedback. We are so excited for the metro station to be across the street from the hotel hopefully in 2019. We hope that you would still...

Toronto, Canada
Reviewed 5 weeks ago via mobile

Stayed here for two days when visiting DC for the first time. The hotel was close to the airport(IAD) and several malls that we've been to. About 40 mins drive to downtown Washington with easy access to the highways. The front desk we had was super friendly and upgraded us to the executive floor (we were only SPG gold and...

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Helpful?
Thank Jonkaramay
Sjones456, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Jonkaramay, Thank you so much for your comments. I am glad you enjoyed your stay with us and our proximity to IAD (Dulles International Airport) was a great convenience to you. I will share your feedback about our front desk service to my team. Again thank you for the wonderful comments. We hope to see you again soon. Thank...

Reviewed 21 November 2016 via mobile

I guess I expected more from a Sheraton. 1. When I booked and when I checked in, I asked for a room close to the elevator. I had a super early flight and didn't want to have to march miles with my bags at 3.30am. She couldn't have put me in a room furthest from the elevator!!!! 2. Returned my...

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Helpful?
Thank Jessica C
Sjones456, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Jessica C, Thank you for choosing the Sheraton Herndon Dulles. My sincerest apologies that we were unable to accommodate your request for a room close to the elevator as well as an early morning shuttle. I will discuss your concerns with the front desk about the phone not being answered in a timely fashion. This is not the way...

Duluth, Georgia
Reviewed 13 November 2016

I recently stayed here on a business trip. The hotel was close to the airport and my office in Dulles. The exterior of the hotel was nice and clean. The check in was very quick and the clerk was friendly. The carpet in the hallways was old, stained and buckled. The room was old and worn out and needed refurbishment....

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Helpful?
Thank Anita S
Sjones456, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Anita S, Thank you for taking the time to write a comment in regards to your recent stay. As a valued guest, we see that there is room for improvement based on your feedback. We have an upcoming renovation and we hope that you will revisit us to see the changes in late 2017. Again thank you for your...

Washington DC, District of Columbia
Reviewed 31 October 2016 via mobile

This hotel is currently undergoing renovations - Why I was there they were replacing the carpet right outside my door - Which was quite noisy. There is also a major construction proect going on across the street for the Silver Libe expansion to Dulles. The desk staff when I checked in were very pleasant. Night auditor and the front desk...

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Helpful?
Thank jmerc91
Sjones456, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear jmerc91, Thank you for choosing the Sheraton Herndon Dulles for your recent visit to the Herndon area. We are currently renovating the carpets in the hallways, My apologies for the noise. We are making great improvements to our property and will have a full renovation in June 2017. Thank you for your feedback on our room service this information...

Atlanta, Georgia
Reviewed 15 October 2016

I had an early flight so decided to stay at this hotel as it is very close to the airport (10 minutes max). I pulled up and thought it looked pretty nice from the outside but inside was another story. My check-in was friendly enough, but as I headed to my room I was struck by the odor in the...

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Helpful?
Thank Sherpa2286
Sjones456, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Sherpa2286, Thank you for taking the time to review our hotel. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. I have address your concerns with my housekeeping manager. Our hotel is expecting a renovation in the coming...

Reviewed 2 October 2016

I normally stay at the Westin or Sheraton Reston (five miles closer to Tysons Corner off Sunrise Valley Drive. They were full this time and went to this property that is closer to Dulles airport. The rooms were very clean. Unlike the Sheraton and Weston in Reston, the hot water comes on instantaneously. The food was good. They have a...

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Helpful?
Thank Gordon L
Sjones456, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Gordon L, Thank you for letting us know of your enjoyment while staying with us and it makes the entire team happy to know that they all played a role in your satisfaction. I am so happy to hear that Noe offer you excellent service in our Oak Hill Tavern Restaurant. Thank you again and we look forward to...

Reviewed 1 October 2016

Yes it is an airport hotel and my usual take on these type of hotels is that its a station where you either stay because you need to be at the airport or because the flight you were supposed to be on was canceled.. Hotel rooms at least mine was fine. Executive lounge was a joke and it reminded me...

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Helpful?
Thank Peter H
Sjones456, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear PeterH, Thank you for taking the time to write a comment in regards to your recent stay. As a valued guest, we see that there is room for improvement based on your feedback. We have discussed your concerns with our F&B Manager. Our goal is to ensure you have an exceptional experience on your next visit. Sincerely,

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Sheraton Herndon Dulles Airport Hotel, just a quick ride from the Washington Dulles International Airport. Our location makes us your ideal spot when visiting the Herndon & Dulles area. You can host your meeting or event in one of our four meeting spaces or take our complimentary shuttle to discover downtown Washington D.C. Or you can take a quick visit to one of Virginia's top producing wineries. No matter the reason for your stay, you will be welcomed by our staff with a smile and a Sheraton Sweet Sleeper (C) Bed. Get all your work done with our first class business center, or unwind in our heated indoor pool. Afterwards you'll always be welcome for cocktails at the Sheraton Club Lounge. ... more   less 

Additional Information about Sheraton Herndon Dulles Airport Hotel

Address: 13715 Sayward Dr, Herndon, VA 20171-6305
Region: United States > Virginia > Fairfax County > Herndon
Price Range: $101 - $287 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Herndon Dulles Airport Hotel 3.5*
Number of rooms: 184
Reservation Options:
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Hotel Style:
#14 Business Hotel in Herndon
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Herndon Dulles Airport Hotel staff and other travellers.
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Questions? Get answers from Sheraton Herndon Dulles Airport Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I think the way to get a good room here is to walk down the street to the Hyatt!”
 of 5 bubbles Elevinstar, 15 Sep 2016 | Read review
“Modern room and decor outstanding. Very clean and quite environment.”
 of 5 bubbles 674margaretn, 31 Aug 2016 | Read review
“Don't know but not Club Rooms”
 of 5 bubbles mcmurrytravels, 8 Aug 2016 | Read review
“Because we booked from a 3rd party like Trivago, all things were extra, like breakfast. I didn't even get a receipt for the room. Next time, I would consider calling the hotel directly and asking them to match those prices.”
 of 5 bubbles leebU1428HE, 4 Aug 2016 | Read review
“Save yourself the trouble. don't book this property.”
 of 5 bubbles LVSCA, 29 Jun 2016 | Read review
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