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Sheraton Herndon Dulles Airport Hotel

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Sheraton Herndon Dulles Airport Hotel
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419 Reviews from our TripAdvisor Community

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Showing 398: English reviews
United States
Level Contributor
39 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 week ago

I am currently staying at the Sheraton Herndon Dulles Airport Hotel for one night on business. I am a Starwood Preferred Guest Member, and I have very high expectations regarding the Sheraton brand. There is plenty of free parking available, and I parked in front of the hotel. When I checked in, my room was located in an area of... More 

Helpful?
Thank packandgonow
Sjones456, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Packandgonow, Thank you so much for your wonderful comments. It was a great pleasure speaking with you and learning more about you. I am glad you came to me to discuss your concerns and you gave me the opportunity to make it right. When your in the area again please feel free to let me know so I can... More 

1 review
Reviewed 2 weeks ago via mobile

I guess I expected more from a Sheraton. 1. When I booked and when I checked in, I asked for a room close to the elevator. I had a super early flight and didn't want to have to march miles with my bags at 3.30am. She couldn't have put me in a room furthest from the elevator!!!! 2. Returned my... More 

Helpful?
Thank Jessica C
Sjones456, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Jessica C, Thank you for choosing the Sheraton Herndon Dulles. My sincerest apologies that we were unable to accommodate your request for a room close to the elevator as well as an early morning shuttle. I will discuss your concerns with the front desk about the phone not being answered in a timely fashion. This is not the way... More 

Duluth, Georgia
Level Contributor
55 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 3 weeks ago

I recently stayed here on a business trip. The hotel was close to the airport and my office in Dulles. The exterior of the hotel was nice and clean. The check in was very quick and the clerk was friendly. The carpet in the hallways was old, stained and buckled. The room was old and worn out and needed refurbishment.... More 

Helpful?
Thank Anita S
Sjones456, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Anita S, Thank you for taking the time to write a comment in regards to your recent stay. As a valued guest, we see that there is room for improvement based on your feedback. We have an upcoming renovation and we hope that you will revisit us to see the changes in late 2017. Again thank you for your... More 

Washington DC, District of Columbia
Level Contributor
50 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 5 weeks ago via mobile

This hotel is currently undergoing renovations - Why I was there they were replacing the carpet right outside my door - Which was quite noisy. There is also a major construction proect going on across the street for the Silver Libe expansion to Dulles. The desk staff when I checked in were very pleasant. Night auditor and the front desk... More 

Helpful?
Thank jmerc91
Sjones456, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear jmerc91, Thank you for choosing the Sheraton Herndon Dulles for your recent visit to the Herndon area. We are currently renovating the carpets in the hallways, My apologies for the noise. We are making great improvements to our property and will have a full renovation in June 2017. Thank you for your feedback on our room service this information... More 

Atlanta, Georgia
Level Contributor
213 reviews
131 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 15 October 2016

I had an early flight so decided to stay at this hotel as it is very close to the airport (10 minutes max). I pulled up and thought it looked pretty nice from the outside but inside was another story. My check-in was friendly enough, but as I headed to my room I was struck by the odor in the... More 

Helpful?
Thank Sherpa2286
Sjones456, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Sherpa2286, Thank you for taking the time to review our hotel. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. I have address your concerns with my housekeeping manager. Our hotel is expecting a renovation in the coming... More 

1 review
Reviewed 2 October 2016

I normally stay at the Westin or Sheraton Reston (five miles closer to Tysons Corner off Sunrise Valley Drive. They were full this time and went to this property that is closer to Dulles airport. The rooms were very clean. Unlike the Sheraton and Weston in Reston, the hot water comes on instantaneously. The food was good. They have a... More 

Helpful?
Thank Gordon L
Sjones456, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Gordon L, Thank you for letting us know of your enjoyment while staying with us and it makes the entire team happy to know that they all played a role in your satisfaction. I am so happy to hear that Noe offer you excellent service in our Oak Hill Tavern Restaurant. Thank you again and we look forward to... More 

Level Contributor
36 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 1 October 2016

Yes it is an airport hotel and my usual take on these type of hotels is that its a station where you either stay because you need to be at the airport or because the flight you were supposed to be on was canceled.. Hotel rooms at least mine was fine. Executive lounge was a joke and it reminded me... More 

Helpful?
Thank Peter H
Sjones456, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear PeterH, Thank you for taking the time to write a comment in regards to your recent stay. As a valued guest, we see that there is room for improvement based on your feedback. We have discussed your concerns with our F&B Manager. Our goal is to ensure you have an exceptional experience on your next visit. Sincerely, More 

2 reviews
Reviewed 28 September 2016 via mobile

I've stayed here close to a hundred nights. These new and recent changes are fantastic. Great to see comfortable seating has returned to the restaurant. I'm still hoping the couch makes its way back too. Great service and kudos to James for being the cheerful face that greets us each night.

Helpful?
Thank Charles W
Sjones456, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Mr. Charles W, Thank you for letting us know of your enjoyment while staying with us and it makes the entire team happy to know that they all played a role in your satisfaction. We put the chairs back in the restaurant just for you! Thank you again for your comments and we look forward to seeing you again.... More 

Sherborne, United Kingdom
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 September 2016

Stayed for a few days recently and enjoyed it very much. Comfortable beds and huge rooms. Very helpful staff, always willing to help. Excellent wifi in room and complimentary water in room. Starbucks coffee in room and in the lobby.

Helpful?
Thank annmac54
Sjones456, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Annmac54, Thank you so much for your comments. I am glad to hear you enjoyed your stay with us. We hope to see you again when you’re in the Herndon area. Thank you, More 

Austin, Texas
2 reviews
Reviewed 16 September 2016

It's located in a nice, fairly new area with businesses nearby in large, impressive buildings. However, the front entrance of the Sheraton seemed somewhat unimpressive. Was it really the front? Yes, but I don't know why they didn't make it look more like a front door. Inside, the lobby looked sort of high-end, but things looked old and worn. Not... More 

Helpful?
Thank Elevinstar
Sjones456, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Elevinstar, Thank you for taking the time to write a comment in regards to your recent stay. As a valued guest, we see that there is room for improvement based on your feedback. We have discussed your concerns with our staff and rest assures this will not happen again. We hope that you would still consider staying with us... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Sheraton Herndon Dulles Airport Hotel, just a quick ride from the Washington Dulles International Airport. Our location makes us your ideal spot when visiting the Herndon & Dulles area. You can host your meeting or event in one of our four meeting spaces or take our complimentary shuttle to discover downtown Washington D.C. Or you can take a quick visit to one of Virginia's top producing wineries. No matter the reason for your stay, you will be welcomed by our staff with a smile and a Sheraton Sweet Sleeper (C) Bed. Get all your work done with our first class business center, or unwind in our heated indoor pool. Afterwards you'll always be welcome for cocktails at the Sheraton Club Lounge. ... more   less 

Additional Information about Sheraton Herndon Dulles Airport Hotel

Address: 13715 Sayward Dr, Herndon, VA 20171-6305
Region: United States > Virginia > Fairfax County > Herndon
Price Range: $101 - $269 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Herndon Dulles Airport Hotel 3.5*
Number of rooms: 184
Reservation Options:
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Hotel Style:
#14 Business Hotel in Herndon
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Herndon Dulles Airport Hotel staff and other travellers.
9 questions
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Questions? Get answers from Sheraton Herndon Dulles Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have a concern, just ask to speak to one of the staff or managers on duty to promptly address it.”
 of 5 bubbles packandgonow, 22 Nov 2016 | Read review
“I think the way to get a good room here is to walk down the street to the Hyatt!”
 of 5 bubbles Elevinstar, 15 Sep 2016 | Read review
“Modern room and decor outstanding. Very clean and quite environment.”
 of 5 bubbles 674margaretn, 31 Aug 2016 | Read review
“Don't know but not Club Rooms”
 of 5 bubbles mcmurrytravels, 8 Aug 2016 | Read review
“Because we booked from a 3rd party like Trivago, all things were extra, like breakfast. I didn't even get a receipt for the room. Next time, I would consider calling the hotel directly and asking them to match those prices.”
 of 5 bubbles leebU1428HE, 4 Aug 2016 | Read review
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