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Hyatt Place Herndon / Dulles Airport - East

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Hyatt Place Herndon \/ Dulles Airport - East
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408 Reviews from our TripAdvisor Community

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Showing 384: English reviews
Salinas, California
Reviewed 23 October 2015

I received a very good rate on this room through Hotwire. The accomodationhs were first-rate all the way. Check-in was very efficient and friendly. Excellent breakfast buffet went with the room. The only downside was that we arrived too late in the evening to enjoy all the amenities.

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Helpful?
Thank jlamonte77
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you for your response. We are glad you enjoyed your stay and were satisfied completely. We look forward seeing you soon. Kind Regards, Rajesh Singh

Atlanta, Georgia
Reviewed 23 October 2015

As a frequent traveler, I understand the importance of having the things you need while away from home. One of the major necessities while on the road is interacting with individuals who care about your needs. I look for hotels that provide great customer service. I love when individuals who work in hotels go above and beyond to meet the...

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Helpful?
Thank VintageMB
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you for your response and complimenting Zach and Gaby. We are glad you enjoyed your stay and were satisfied completely. We look forward seeing you soon. Kind Regards, Rajesh Singh

Wailua, Hawaii
Reviewed 22 October 2015

Reception was friendly but dressed casual. It didn't affect the sleep quality I needed but I was surprised to see the desk clerk wearing a sweat shirt. I would stay there again for the convenience and the price was reasonable for a hotel close to the airport. The free shuttle operates every 30 minutes at :15 and :45. Van was...

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Helpful?
Thank GlobalPete2010
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you for your response. We are glad you enjoyed your stay. In fact, the dress code of Hyatt Place is semi casual. The apparel you are referring to is a brand approved cardigan, not a sweat shirt. The whole concept of HP is to connect with our guests in a casual interactive setting. We look forward serving you soon....

Raleigh
Reviewed 19 October 2015 via mobile

I was so surprised at the level of service and hospitality this hotel showed. From the moment I contacted the hotel three months ago, until the time we checked out this morning, the hotel did nothing but show the best care for all our needs. This hotel is amazing. The manager, Zack and his staff were some of the most...

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Helpful?
Thank Patrick E
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you for your detailed response. We appreciate your kind words for Zach and the remaining of the operations team. We are glad to hear that your stay was a success. We look forward serving you soon in the near future. Regards, Rajesh Singh

London
Reviewed 19 October 2015 via mobile

I have written previous reviews about first class service at this hotel at which I do stay regularly. However, on this occasion they excelled. From according my wife, who has never traveled with me before to this location, the personal courtesies normally reserved for 5 star Leading Hotels and offering us extra recognition on the short visit I must make...

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Helpful?
Thank Not-yet-dunroamin
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you for your gracious words. Your elaborative feedback is very much appreciated. We are thankful that you took the time to narrate the fine quality attributes of your stay. Needless to say, it is your home away from home...come and visit us whenever you are in town. Regards, Rajesh Singh

Reviewed 18 October 2015

The people who run this hotel do not have a clue. The woman who checked me in at the desk did not even speak English. They hold $50 a day on your credit card apparently not trusting the guests and think they will be cheated somehow. How? Old worn out couch with wine stains on it. Don;t walk around in...

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Helpful?
Thank Steve B
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

We are sorry to hear about the challenges you had with your stay. I would be happy to clarify these issues with you, so you can revise your opinion about our staff and product. Please feel free to reach me at 571-643-0905. Kind Regards, Rajesh Singh

Round Rock, Texas
Reviewed 17 October 2015

This hotel has charged my credit card in spite of the fact that the bill was prepaid for an interview. I have asked repeatedly for a refund and cannot get it. This is a franchise. Hyatt Hotels cannot help you if anything happens. Do NOT stay here.

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Helpful?
Thank etechwriter
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Good Morning, I am sorry to hear that you are having issues with your billing. I will be more than happy to resolve this for you. Kindly contact me at 571-643-0905. Kind Regards, Rajesh Singh

Warner Robins, Georgia, USA
Reviewed 16 October 2015

If you're traveling on business, this is your place. Big comfortable mini-suite rooms, WiFi, extensive continental breakfast, free papers, etc. Actually prefer it to the "big brother" Dulles Hyatt down the street, although either is fine depending on taste. Better value here though. Be sure you catch the right IAD shuttle though.

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Helpful?
Thank TheWRambler
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you kindly for your feedback. We are glad you found our hotel to your liking. We look forward serving you soon in the near future. Regards, Rajesh Singh

Munich, Germany
Reviewed 15 October 2015

Arriving after a 20 hrs travel from Germany arrived in Hyatt Herndon with a prepaid booking in advance, staff told me they can't find my reservation. 10 people waiting for check in with the same issue. Could not give us another hotel room, couldn't give us a bed in meeting room, let us sleep on a couch in the lobby...

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1Thank TravelHarry1
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you for your comments. We apologize for what you have narrated. On Saturday, somehow there was a glitch on Expedia's end and despite our inventory being hard closed, reservations were falling in. When we contacted them, they mentioned that they were aware of the error and advised us to tell guests to contact them upon arrival so they could...

Reviewed 14 October 2015 via mobile

The hotel is clean with friendly helpful staff. Beds are extremely comfortable. The room is large with a nice desk and work chair, plus a sofa. The bath is good except for some weirdness with the shower hot water being set to lukewarm, almost cold. The water in the sink goes to hot so that was strange. The lobby is...

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Helpful?
Thank Diana O
Rajesh S, General Manager at Hyatt Place Herndon / Dulles Airport - East, responded to this review

Thank you for your feedback. We are sorry to hear about the breakfast choices not being to your satisfaction. Unfortunately, the items can only be served in accordance to Hyatt brand standards. We appreciate your brand loyalty, and look forward to welcome you in the future. Regards, Rajesh Singh

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Restaurant
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
Official Description (provided by the hotel)
Located at the entrance to Dulles International Airport and west of Washington D.C., the Hyatt Place Herndon/Dulles Airport-East hotel offers access to some of the area’s best attractions. The hotel features spacious guestrooms with the Hyatt Grand Bed™ and 42" flat panel HDTV. Additional amenities include complimentary Wi-Fi throughout hotel, complimentary breakfast buffet, fitness center, 24/7 Guest Kitchen serves snacks/entrees, Intimate Bakery Café, business center, complimentary parking and complimentary airport shuttle. ... more   less 

Additional Information about Hyatt Place Herndon / Dulles Airport - East

Address: 13711 Sayward Dr, Herndon, VA 20171-6305
Region: United States > Virginia > Fairfax County > Herndon
Price Range: $111 - $349 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Herndon / Dulles Airport - East 3*
Number of rooms: 151
Reservation Options:
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Also Known As:
Hyatt Place Herndon / Dulles Airport - East Hotel Herndon
Hotel Style:
#2 Romantic Hotel in Herndon
#10 Business Hotel in Herndon
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Place Herndon / Dulles Airport - East staff and other travellers.
11 questions
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Questions? Get answers from Hyatt Place Herndon / Dulles Airport - East staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I hear that the wifi works better in the middle of the hotel than at the ends of the floors.”
 of 5 bubbles EvAndLen, 7 Dec 2016 | Read review
“Quiet room.”
 of 5 bubbles MermaidDiversAruba, 14 Aug 2016 | Read review
“upper floors, away from the elevator are best”
 of 5 bubbles wrktravelr, 8 Aug 2016 | Read review
“Look for 2baths if 3+ adults are sharing one room”
 of 5 bubbles JJ4C, 18 May 2016 | Read review
“Don't count on using pool”
 of 5 bubbles Jmcads, 24 Apr 2016 | Read review
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