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I was sent here by my job, we were all coming from a long way off. When we arrived, our reservations had been canceled! As team lead I worked with the lady behind the desk & we got all 12 of my team situated in...More
Response from 00esa, Manager at Extended Stay America - Hampton - ColiseumResponded 5 days ago
Thank you for staying at Extended Stay America. We are glad to know you were impressed with the excellent service delivered by our courteous staff and that you had a nice time with us. It was a pleasure having you as our guest, and we...More
When we arrived the room keys didn’t work, it was late and we needed to get to bed for a Tri happening the next day. Wasn’t happy after dragging all those bags up only to have to come back down to have my key fixed....More
Thank Carrie L
Response from 00esa, Manager at Extended Stay America - Hampton - ColiseumResponded 5 weeks ago
Carrie, please accept our apologies that our hotel did not live up to your expectations. We also regret the unpleasant experiences you had with your room. Rest assured steps have been taken within the respective departments to ensure impeccable attention to detail in all areas...More
Upon arriving at the hotel I stood at the front desk for 20 minutes with no one at the desk to help me. I called the hotel and the phone rang with no answer.
Finally a young women came out of the elevator and with...More
Response from 00esa, Manager at Extended Stay America - Hampton - ColiseumResponded 7 June 2018
Jennifer, thank you for the review of our hotel. We sincerely apologize that you encountered so many difficulties during your stay with us. Your comments have been shared with the appropriate team members, so we can take action to prevent these issues from happening again....More
Upon arriving after driving in the pouring rain, I had to wait at the desk while the attendant finished her conversation about someone's (collard) greens. Once she emerged, she immediately told me they were sold out. I informed her that I had a paid reservation...More
Thank Brittany C
Response from 00esa, Manager at Extended Stay America - Hampton - ColiseumResponded 1 June 2018
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. Our management team has been made aware of your concerns, and we will certainly be following up with our front office supervisor regarding the level of...More
I found bed bugs in my bed and on some of personal items. I got bitten told the manager and he looked at it like it wasn't a big problem. He comp me for 1 night but I had to stay up to about 2am...More
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Response from 00esa, Manager at Extended Stay America - Hampton - ColiseumResponded 22 March 2018
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. However, we would appreciate additional information to identify the room you occupied so we may...More