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Had to book a room for work at this hotel last week and everything was great , had no problems whatsoever . Danielle, at the front desk was very pleasant and had a great spirit. Will definitely be back very soon.More
Date of stay: December 2018
Thank sabria s
Response from 00esa, Manager at Extended Stay America - Hampton - ColiseumResponded 1 week ago
Sabrina, thanks for the 5-star review of Extended Stay America. We are happy to know we exceeded your expectations for a wonderful stay and you were awed by our spectacular hospitality. Thanks once more for your positive comments, and we look forward to welcoming you...More
Excellent. From the housekeepers to the coffee and all the way to the desk staff (Danielle, Chirene, Ursula, lakesha) and the manager Lavar.
They are always smiling, friendly and immediately resolve any issues.
Should be ten stars.
Date of stay: November 2018
Response from 00esa, Manager at Extended Stay America - Hampton - ColiseumResponded 4 weeks ago
Thank you for staying at Extended Stay America and writing about your wonderful experience. We take great pride in delivering excellent service to our guests, so your comments assure us that we are on the right track. We can't wait to share your review with...More
Our stay at the hotel was great. The front desk staff was very friendly. Unfortunately there was this very rude and possibly racist man in line in front of us. Front desk representative Danielle Graves was very professional and handled the situation with class. This...More
Date of stay: October 2018
Thank Trayon B
Response from 00esa, Manager at Extended Stay America - Hampton - ColiseumResponded 30 October 2018
Trayon, thank you for taking the time to review your stay at Extended Stay America. We're thrilled to read about the excellent service you received from Danielle and how her actions exceeded your expectations. Please be assured we will share your compliments with her. We...More
My family and I were all set to check in for the evening after we were transferred from the Newport News location due to overbooking. We encountered an unruly customer who was bantering with the concierge about an unpaid hotel bill which resulted in the...More
Date of stay: October 2018
Response from 00esa, Manager at Extended Stay America - Hampton - ColiseumResponded 29 October 2018
Thank you for your review. We apologize for the unfortunate situation that occurred at the time of check-in and for the cleanliness issue you experienced in your room. We have discussed your feedback with the appropriate teams, and we’re taking necessary actions to make sure...More
Clean facilities and supplies. Wonderful customer service professionals with great people skills. Danielle, Lakeisha and Michelle were outstanding! Safe, closer to transportation lines and variety dining options.More
Date of stay: September 2018
Thank Njoroge K
Response from 00esa, Manager at Extended Stay America - Hampton - ColiseumResponded 30 September 2018
Thank you for being our guest at Extended Stay America. We are thrilled to know you were impressed with our hotel amenities and that you had a perfect stay. Your kind compliments will be shared with the associates you mentioned. It was a pleasure to...More