We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Richmond Marriott Short Pump

Show Prices
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Richmond Marriott Short Pump
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

140 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
There are newer reviews for Richmond Marriott Short Pump
See the most recent reviews
Showing 140: English reviews
Reviewed 7 July 2016

The hotel has recently been remodeled, and it looks great. But I returned to this hotel because of the staff and the customer service. Friendly staff with an attitude towards pleasing guests and taking care of their needs. The rooms are also spacious and comfortable. Very close by is a wonderful park with all sorts of statues and paths; this...

 Report
Helpful?
Thank Angus C
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

It was our pleasure to welcome you back. Thank you for your kind remarks and continued loyalty. Our team strives to provide all of our guests with exceptional customer service and it is great to read you experienced that first hand. I look forward to sharing your kind comments with our team. We look forward to your next stay at...

Washington DC, District of Columbia
Reviewed 5 July 2016

We stayed here for the first time since they renovated last year. Very impressed with the improvements. Have stayed here in the past ever since the hotel opened, however, have been staying at the Hilton at the mall over this location for the last several years. After hearing of the renovations, decided to give it a shot and we were...

 Report
Helpful?
Thank Rob_Gillis
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

It was great to welcome you back! We are happy to read you decided to stay with us again and we are glad you were able to enjoy a variety of the updates we made throughout our property. Thank you for sharing your feedback regarding your accommodations. We appreciate all of our guests' comments as it helps us to continue...

Taneytown, MD
Reviewed 28 June 2016

I've stayed at this hotel several times. Every time it is exceptional. But I gotta take the time to write another review after the recent power outage that happened in Richmond after bad storm. Even with chaos happening all around them, no power and hundreds of lacrosse players in town for an event making the hotel sold out - these...

 Report
Helpful?
Thank lfurbay
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

We cannot thank you enough for your lovely review. It was our pleasure to welcome you back and we truly appreciate your loyalty. We are thrilled to know that despite power outage during the severe weather we faced you still experienced the high level of service you expected from our team. Our staff takes pride in their attention to detail...

Spring Lake, North Carolina
Reviewed 25 June 2016 via mobile

Staying here for one night stay. Beautiful, contemporary room, nice amenities. HOWEVER, I'm a stickler for cleanliness, and looking at the bathroom I noticed long hairs in the tub and on top of the toilet, which tells me somebody's cutting corners. Since it's only an overnight stay and I always use shower shoes anyway, no big deal. But I still...

 Report
Helpful?
Thank THERREN D
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

It is a pleasure to know your comfortable, well-appointed guest room was ideal for your stay with us in Glen Allen. We continually receive high praise for the cleanliness of our accommodations, so we are disappointed to hear your experience. We will definitely share your comments with our housekeeping team as we continue to raise the bar on our standards....

Raleigh, North Carolina
Reviewed 22 June 2016

Stayed here during the week for training at my corporate office nearby. The bed and room quality were superb. Plenty of space with the staff extremely friendly. The restaurant was great quality as well. Well worth the stay if you are in the Glen Allen area.

 Report
Helpful?
Thank ECU1987
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

Thank you very much for your gracious review. We are thrilled your accommodations were perfect for your stay with us in Glen Allen. It’s great to know you had the chance to dine at the Bourbon Bar located in our Greatroom Lobby. Bourbon Bar is an exciting venue to enjoy gourmet burgers, cocktails and even live music on Thursday nights....

Smithfield, Virginia
Reviewed 21 June 2016 via mobile

Staying overnight for business, which is probably the same for 99% of this place (suits everywhere), and was extremely pleased with the grounds, the lobby, the staff, the room and the bourbon bar. Bed is very comfortable, it's well lit and appointed and the bathroom is large. Will definitely stay here again!

 Report
Helpful?
Thank BrewDog19
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

It’s always a pleasure to know we have exceeded a guest’s expectations! Thank you very much for your high praise. We’re thrilled to know you enjoyed everything about your stay, especially your guest room. Providing our guests with comfortable, well-appointed accommodations is very important to us and we are delighted this was your experience. We look forward to welcoming you...

Salt Lake City, UT
Reviewed 17 June 2016

This hotel is located off on a side road and isn't visible from the main street - which also means it's a very quiet location. Everything there was "top drawer" just as you would expect from Marriott. We chose this location because we were on our way from visiting DC to spending time in Williamsburg and needed someplace to stop...

 Report
Helpful?
Thank Saxeygirl
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

We are delighted to know our location was perfect for your trip to the Richmond area. It’s great to know your stay met your expectations and you found good value in staying with us. Thank you for the kind compliments and we look forward to welcoming you back to the Richmond Marriott Short Pump again soon.

Riverside, Iowa
Reviewed 8 June 2016

Hotel is very big. The room was very spacious and comfortable. I was on a second floor and slept very well. There are places to walk but watch out for the Canadian geese land mines :) Breakfast was good but food was there a few minutes late. I also wish there was an easier way to check in. The way...

 Report
Helpful?
Thank uncvcutraveller
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

Thank you for taking the time to share your review. We are pleased to read your spacious accommodations were comfortable for your stay and provided a good night’s rest. While we are happy you enjoyed your breakfast, we apologize if the service was a little slower than you hoped for. Your comments will be shared with our restaurant staff. We...

Alexandria, Virginia
Reviewed 6 June 2016

Stayed here back around August 2015 as renovations were wrapping up; did not get a chance to see the new lobby, pool, or M club on that trip. The rooms were nice though. Recently stayed again and was very pleased with the accommodations and the service. My toddler son had a great time in the pool.

 Report
Helpful?
Thank USR1
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

It was our pleasure to welcome you back and we thank you for your loyalty. We are thrilled you enjoyed the overall look and feel of our newly renovated hotel. It’s great to learn your accommodations were ideal for your stay and we’re so happy your son enjoyed some playtime in our pool. Thank you for the kind compliment on...

Lynchburg, Virginia, United States
Reviewed 5 June 2016 via mobile

Stayed one night. Front desk was staff was great and room was very nice. Large bathroom and very large flat screen tv in the room. Thought the room lighting was done very well. First time using the M-lounge. Good seating and decent selection of food. I didnt care for the pool layout, you had to walk through the great room...

 Report
Helpful?
Thank Richard M
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

Thank you very much for the generous compliments of our recent renovation. It’s great to know the overall look and feel to our hotel was to your liking. We are thrilled your accommodations were perfect for your stay and we appreciate the recognition of our courteous staff. The M Club Lounge is the perfect spot to enjoy some down time,...

136 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (98)
Viewed
Dining (6)
Viewed
Bathroom (7)
Viewed
Hotel & Grounds (20)
Viewed
Room/Suite (15)
Viewed
View from Room (1)
Viewed
Pool/Beach Area (1)
Viewed
Other (48)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (38)
Viewed
Business Centre/Function Rooms (1)
Viewed
Pool/Beach Area (1)
Viewed
Dining (6)
Viewed
Room/Suite (13)
Viewed
Hotel & Grounds (9)
Viewed
Bathroom (1)
Viewed
Other (7)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Glen Allen
0.3 km away
Hilton Garden Inn Richmond Innsbrook
3.7 km away
Hilton Richmond Hotel & Spa / Short Pump
0.6 km away
Hampton Inn Richmond-West
Hampton Inn Richmond-West
#1 of 23 in Glen Allen
658 reviews
Show Prices
Show Prices
Show Prices
2.9 km away
HYATT House Richmond-West
HYATT House Richmond-West
#5 of 81 in Richmond
711 reviews
4.0 km away
Wingate by Wyndham Richmond Short Pump
0.3 km away
Hyatt Place Richmond/Innsbrook
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Richmond Marriott Short Pump is located in the Innsbrook office park, just minutes from Short Pump Mall. The hotel features a classy lobby bar, eclectic restaurant, more than 6000 square feet of meeting space and the fantastic service you have come to expect from Marriott. Innsbrook has beautiful landscaping and jogging trails that wind around the park's lakes. Nearby businesses include Capital One, Markel, Wachovia, Philip Morris, Genworth, PFG Food Group, CarMax and Circuit City. ... more   less 

Additional Information about Richmond Marriott Short Pump

Address: 4240 Dominion Boulevard, Glen Allen, VA 23060 (Formerly Richmond Marriott West)
Region: United States > Virginia > Glen Allen
Price Range: $186 - $362 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Richmond Marriott Short Pump 3*
Number of rooms: 234
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Marriott and Travelocity so you can book your Richmond Marriott Short Pump reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Richmond Marriott West Hotel Glen Allen
Marriott Hotel Glen Allen
Marriott Glen Allen
Glen Allen Marriott
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Richmond Marriott Short Pump staff and other travellers.
4 questions
Ask a question
San Ramon, California
8 months ago
over a year ago

See all questions (4)

Questions? Get answers from Richmond Marriott Short Pump staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for an interior facing room. Exterior rooms have noise and face the parking lots.”
 of 5 bubbles virginian9, 14 Jan 2017 | Read review
“I chose highest, 4th floor and it looked like everyone else did too...go figure.”
 of 5 bubbles bobkZ3950AI, 26 Dec 2016 | Read review
“I usually book a Stay Well room, because I like the Spa-like experience”
 of 5 bubbles sondrah171, 13 Dec 2016 | Read review
“Ask for a room facing the front street, otherwise you may face other rooms and possibly see the roof area of the building.”
 of 5 bubbles TWEETYCCC, 14 Nov 2016 | Read review
“The Stay Well rooms are innovative brilliance.”
 of 5 bubbles RM_Stafford, 7 Nov 2016 | Read review
5 of 5