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Richmond Marriott Short Pump

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Richmond Marriott Short Pump
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133 Reviews from our TripAdvisor Community

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Showing 133: English reviews
Richmond, Virginia
Reviewed 27 December 2016

The staff and Marriott-level furnishings make the place comfortable and the location gets you into Richmond traffic almost immediately. Oh, that's a benefit. It's when things go wrong that you encounter corporate culture. Didn't ask for it, but got to ride in an elevator known to be 'out of service', but un-marked and still "running". Oy vey. First time stuck...

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Helpful?
Thank Bob K
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

We are pleased that you enjoyed your accommodations and your delicious meal for breakfast. However, we sincerely apologize for any inconveniences you encountered and we are glad that our manager assisted you accordingly. We appreciate you for taking the time to share your feedback with us and we will share all of your comments with our team. Thank you, and...

Yardley, Pennsylvania
Reviewed 23 December 2016

This is a quality Marriott. The staff is courteous and service oriented. Check in was swift and easy. My room was comfortable, clean and quiet. The lounge on the first floor off the lobby is easily accessible and well stocked for snacks and breakfast. A great experience all around.

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Helpful?
Thank Ezra S
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

It makes us smile to read comments like yours! We truly are flattered by your high remarks about our hotel and that you found everything to be top-quality here. We will let our staff know about how much you appreciated their prompt, friendly service. It was a pleasure of welcoming you to our hotel, and we hope to welcome you...

Jacksonville, Florida
Reviewed 20 December 2016 via mobile

The staff here is top notch. Professional, attentive to detail, and quick. The bar didn't have bitters both nights I stayed here when I was told they were getting it the first night. How hard is that? Room service was on time and food was delicious!

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Helpful?
Thank Rubble1234
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

It brings us joy to learn that you consider our staff to be top-notch in their services. We always want our guests to have a relaxing time here, and we are glad that you enjoyed our room service and food. However, we sincerely apologize for any inconveniences you encountered at our bar. We will discuss your concerns with our team....

Boston, Massachusetts
Reviewed 18 December 2016

I heartily recommend this Marriott property for a quality hotel visit. Some of the features that stand out include: - Well appointed bathroom, including a large shower (although no bath tub, which I wouldn't be looking for in any event), the usual full service Marriott amenities, and a high end design. The bathroom was a bit on the small size...

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Helpful?
1Thank JKHuddy
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

It was our pleasure to welcome you to the Richmond Marriott Short Pump during your business trip! We are beyond flattered to read that you were impressed by multiple aspects of our hotel. We understand the importance of providing quality services to our guests, and we are glad that you found great convenience in the amenities that we offer. We...

Reviewed 13 December 2016

I travel to Richmond frequently and have gotten a little spoiled staying at the Richmond Marriott Short Pump; I love the Stay Well Rooms! The hotel is very clean and all of the staff I have interacted with have been friendly and helpful. I have stayed in a regular room before too, and they are just as nice, clean, and...

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Helpful?
1Thank Sondra H
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

We love to spoil our guests! We are thrilled that you consider our property to be your go-to hotel whenever you are traveling in the area. Our Stay Well rooms are perfect to maximize your experience with some personalized lighting and fresher air, and we are delighted that you enjoyed your accommodations so much. We are pleased that you received...

Washington DC, District of Columbia
Reviewed 1 December 2016

I recently had a two night stay at the Marriott Short Pump to visit family for Thanksgiving. This is my hometown (I live in the DC area now) and know the area very well and knew the property would be fantastic as it's near tons of corporations. The hotel is lovely, newly renovated, bright and modern. It's right off the...

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Helpful?
2Thank DCEventPlanner0905
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

When room types are not guaranteed, we do our absolute best to accommodate any preferences based on availability at check-in. Thanksgiving was a challenge and we are so sorry that availability was impacted as it was. We are glad that we had a chance to connect and we truly look forward to your next visit and we hope it is...

Reston, Virginia
Reviewed 22 November 2016

Very nice one-night stay at the Marriott Short Pump. Clean, comfortable rooms with huge flat-screen TV, and a mini-refrigerator. Bathrooms were spacious and while the towels were plentiful, we were only provided with one bar of soap for both the sink and shower. Nice indoor pool and large fitness center, although there were no towels left in either by 5p...

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Helpful?
1Thank VABlue
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

We are delighted that you had a fantastic overnight stay with us. It is wonderful to hear that you were comfortable in your accommodations and that you enjoyed the in-room amenities that we offer. We are glad that you had the opportunity to check out some of our facilities, and we appreciate your compliments. We will certainly share your feedback...

Reviewed 19 November 2016 via mobile

Spent two nights there this week. Room was great, other than being next to the elevator. Big TV. You could even stream Netflix and Hulu. Service was good and the staff was friendly. At the bar the wine list was outstanding and if you like Bourbon you'd be in heaven. The M Lounge was nice with tasty breakfast options. Plenty...

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Helpful?
Thank Marwalker2
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

The greatest compliment we can receive is when a guest mentions that they would return for a visit! Our M Club Lounge offers areas for our guests to dine, so it is nice that you had the opportunity to enjoy a delicious meal for breakfast there. We are thrilled to hear that you were impressed by our wine list at...

Columbus, Ohio
Reviewed 15 November 2016

It's a wonderful thing when every single thing about a hotel stay is close to perfect. We have traveled to Richmond for the past 20 years and had never stayed at a Marriott property in Richmond. We were there for a reunion for three nights and every single Marriott employee that we encountered could not have treated us better. From...

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Helpful?
Thank TWEETYCCC
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

Your review has made our day! We appreciate you taking the time to share your thorough review with us. It is quite pleasing to hear that many members of our staff have made a great impression on you and that you consider our hotel to be the best in Richmond. We cannot wait to share your high remarks with Armando,...

wv
Reviewed 14 November 2016 via mobile

Recent visit to friend in nearby assisted living facility. Hotel conveniently located. Full service hotel with excellent dining room. Has gym & pool. Easy access to interstate Room up to date. Internet access via Large screen T.V.

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Helpful?
Thank mountainwilliam
MarriottRichmondWest, General Manager at Richmond Marriott Short Pump, responded to this review

Thank you for choosing to stay at the Richmond Marriott Short Pump! It is nice that you found our location to be perfect for you. We are thrilled that you enjoyed your accommodations and the amenities that we offer. It pleases us that you had a great stay, and it would be our pleasure to welcome you back.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Richmond Marriott Short Pump is located in the Innsbrook office park, just minutes from Short Pump Mall. The hotel features a classy lobby bar, eclectic restaurant, more than 6000 square feet of meeting space and the fantastic service you have come to expect from Marriott. Innsbrook has beautiful landscaping and jogging trails that wind around the park's lakes. Nearby businesses include Capital One, Markel, Wachovia, Philip Morris, Genworth, PFG Food Group, CarMax and Circuit City. ... more   less 

Additional Information about Richmond Marriott Short Pump

Address: 4240 Dominion Boulevard, Glen Allen, VA 23060 (Formerly Richmond Marriott West)
Region: United States > Virginia > Glen Allen
Price Range: $172 - $346 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Richmond Marriott Short Pump 3*
Number of rooms: 234
Reservation Options:
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Also Known As:
Richmond Marriott West Hotel Glen Allen
Marriott Hotel Glen Allen
Marriott Glen Allen
Glen Allen Marriott
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Questions & Answers

Here's what travellers have asked, with answers from Richmond Marriott Short Pump staff and other travellers.
4 questions
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San Ramon, California
7 months ago
over a year ago

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Questions? Get answers from Richmond Marriott Short Pump staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for an interior facing room. Exterior rooms have noise and face the parking lots.”
 of 5 bubbles virginian9, 14 Jan 2017 | Read review
“I chose highest, 4th floor and it looked like everyone else did too...go figure.”
 of 5 bubbles bobkZ3950AI, 26 Dec 2016 | Read review
“I usually book a Stay Well room, because I like the Spa-like experience”
 of 5 bubbles sondrah171, 13 Dec 2016 | Read review
“Ask for a room facing the front street, otherwise you may face other rooms and possibly see the roof area of the building.”
 of 5 bubbles TWEETYCCC, 14 Nov 2016 | Read review
“The Stay Well rooms are innovative brilliance.”
 of 5 bubbles RM_Stafford, 7 Nov 2016 | Read review
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