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Extended Stay America - Richmond - West End - I-64

107 reviews
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Traveller (18)
Room & Suite (15)
Dining (1)
Overview
  • Excellent37%
  • Very good14%
  • Average12%
  • Poor14%
  • Terrible23%
Travellers talk about
Free Parking
Non-Smoking Hotel
Suites
Kitchenette
Pets Allowed
Wheelchair Access
Tennis Court
2.5 Star Hotel
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Reviews (107)Write a Review
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1 - 5 of 106 reviews
Reviewed 22 August 2017

Had to switch rooms when we arrived because smoke detector kept going off and refrigerator was iced up and leaking. Got to room #2 and it smelled very musty. The room looked dated and the walls were chipped and cracking. Every morning my wife was...More

Thank ironmann1013
Response from 00esa, General Manager at Extended Stay America - Richmond - West End - I-64Responded 23 August 2017

Please accept our sincere apologies for not living up to your expectations. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is of utmost value, and we will use it as a training tool to...More

Hotel's Favourite
Reviewed 5 April 2017 via mobile

Last minute change in my travel schedule left my BF and me in need of one night's lodging. Found this on a third party website. The rate and location were excellent. I arrived an hour early to check us in and was told the computer...More

Thank RBerkowitz
Response from Manager_11525, Manager at Extended Stay America - Richmond - West End - I-64Responded 11 May 2017

We appreciate you taking the time to share your experience and for choosing to stay with us. It is great to see you valued our affordable rates for accommodations, our convenient location, and your comfortable room. Thank you again for sharing your experience with us....More

Reviewed 17 August 2017

While the room appeared clean and the parking was adequate, the customer service severely lacked. If you are staying for a quick overnight, this may be a good fit. We were there two nights and I will not return. The pillows on the bed were...More

Thank Tiffanie L
Response from 00esa, General Manager at Extended Stay America - Richmond - West End - I-64Responded 18 August 2017

Tiffanie, thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking...More

Reviewed 16 August 2017 via mobile

I stayed at this hotel for 4 weeks in three different rooms checking out for the first and last weekend. The first room had a bad door and i was told to slam the door to close it, they should have just fixed the door...More

Thank witz6531
Response from 00esa, General Manager at Extended Stay America - Richmond - West End - I-64Responded 16 August 2017

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager

Reviewed 11 August 2017

The room was smelling of cigarette smoke. The floors were so dirty never vacuumed or shampooed. If you waked on the floors your feet would stick to the floor. I was not supplied with pots, glasses, forks "not that I would drink out of them...More

Review collected in partnership with Extended Stay
Thank danielrd2017
Response from 00esa, Manager at Extended Stay America - Richmond - West End - I-64Responded 13 October 2017

Thank you for your review. It is disappointing you were not able to provide us with a better rating. Please know we have strict quality control standards which are meant to prevent a situation like yours from occurring. The cleanliness and the condition you describe...More

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Traveller (18)
Room & Suite (15)
Dining (1)
Hotel & Grounds (11)
Bathroom (6)
Family and Play Areas (1)
About
Amenities
Top amenities
Free Parking
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Things to do
Tennis Court
Details
Price range
USD 69 - USD 85 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
USD 69 - USD 85 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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