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Extended Stay America - Richmond - West End - I-64

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Traveller (21)
Room & Suite (21)
Dining (1)
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Overview
  • Excellent39%
  • Very good13%
  • Average12%
  • Poor13%
  • Terrible23%
Travellers talk about
AMENITIES
Free Parking
Non-Smoking Hotel
Suites
Kitchenette
Pets Allowed
Wheelchair Access
Tennis Court
2 Star Hotel
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Rooms
3 Jun.4 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (117)
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All reviewsweekly housekeepinglong term stayhome away from homefull kitchenother hotels in the areathe general managerrecommend this hotel to anyonechecking outcalled the front deskcorntheftrichmondaccommodations
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1 - 5 of 116 reviews
Reviewed 12 April 2018

This place is an absoulute joke we were doing a job at short pump mall and rented room because it was close to mall it took these people 3 weeks to even clean the room and when I say clean all they do is replenish...More

Thank Harry Q
Response from 00esa, Manager at Extended Stay America - Richmond - West End - I-64Responded 13 April 2018

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

Hotel's Favourite
Reviewed 15 January 2018

My stay was good. I was there only one night, but will be returning. Front desk staff was very friendly and room was comfortable. It was very cold outside, but room was very warm and comfortable. The only problem I had was that I had...More

Review collected in partnership with Extended Stay
Thank scubadiver_5357
Response from 00esa, Manager at Extended Stay America - Richmond - West End - I-64Responded 15 January 2018

Thank you for being our guest at Extended Stay America. We are thrilled to know you were comfortable here and were impressed with the service provided by our Front Desk staff. We will be sure to share your compliments with our entire team for a...More

Reviewed 3 April 2018

Unit good. Noisy people in adjacent rooms, not hotel's fault. No utensils or pot/pans in kitchen, possibly due to concern for theft. Otherwise , good experience in Richmond, Virginia. Breakfast grab and go was quite limited.More

Review collected in partnership with Extended Stay
Thank drraybaker
Response from 00esa, Manager at Extended Stay America - Richmond - West End - I-64Responded 4 April 2018

Thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry for the noise issue you experienced from other hotel guests. Our front desk is available to resolve such issues, so we regret we...More

A TripAdvisor Member
1
Reviewed 22 March 2018

Do not stay here. I spoke to hotel 3 times about my late arrival, and they all assured me someone would be there to let me in as i was coming n at 1:00 am. No one was there. I called headquarters, and they put...More

Review collected in partnership with Extended Stay
Thank A TripAdvisor Member
Response from 00esa, Manager at Extended Stay America - Richmond - West End - I-64Responded 24 March 2018

Thank you for being our guest and for taking time to leave feedback. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you...More

Reviewed 18 March 2018 via mobile

When we checked in late at night after long hours of driving, they told us that our room was inhabited by other people and gave us another. This other room smelled like cigarettes and smoke. It was the only room left in the building and...More

Thank Daniel S
Response from 00esa, Manager at Extended Stay America - Richmond - West End - I-64Responded 19 March 2018

Daniel, we sincerely apologize for the difficulties you had while being here. We want all of our guests to have a pleasant stay and leave us satisfied, but we regret this wasn’t your experience. We have shared your feedback with our staff members as a...More

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About
Amenities
Top amenities
Free Parking
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Things to do
Tennis Court
Details
Price range
USD 70 - USD 115 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
USD 70 - USD 115 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (21)
Room & Suite (21)
Dining (1)
Family and Play Areas (1)
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Room Tips
"Go to another hotel!"
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"Bring your own hairdryer - the ones in the room are old fashioned"
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"Do not stay here"
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"I recommend to Skip It"
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