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Extended Stay America - Richmond - West End - I-64

113 reviews
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Traveller (20)
Room & Suite (21)
Dining (1)
Overview
  • Excellent38%
  • Very good14%
  • Average12%
  • Poor14%
  • Terrible22%
Travellers talk about
Free Parking
Non-Smoking Hotel
Suites
Kitchenette
Pets Allowed
Wheelchair Access
Tennis Court
2.5 Star Hotel
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Rooms
11 Mar.12 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (113)Write a Review
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1 - 5 of 112 reviews
Reviewed 1 week ago via mobile

We chose to stay at this hotel for the convenience of having the in house Kitchen. After traveling 8 hours in pouring rain we arrived at 10 p.m. at night to check in and had to stand in a creepy empty Lobby calling out for...More

Thank Phyllis B
Response from 00esa, Manager at Extended Stay America - Richmond - West End - I-64Responded 1 week ago

Phyllis, thank you for staying at our hotel and providing feedback. We hope you will accept our apologies for problems which inconvenienced you while our guest. Outstanding service for every guest is our highest priority, and we are disappointed we fell short in doing this...More

Hotel's Favourite
Reviewed 15 January 2018

My stay was good. I was there only one night, but will be returning. Front desk staff was very friendly and room was comfortable. It was very cold outside, but room was very warm and comfortable. The only problem I had was that I had...More

Review collected in partnership with Extended Stay
Thank scubadiver_5357
Response from 00esa, Manager at Extended Stay America - Richmond - West End - I-64Responded 15 January 2018

Thank you for being our guest at Extended Stay America. We are thrilled to know you were comfortable here and were impressed with the service provided by our Front Desk staff. We will be sure to share your compliments with our entire team for a...More

Reviewed 3 weeks ago

I have stayed at this motel just about every month for the past three years. My stays were one to two nights and necessitated by business at our home office. Staff is always friendly and helpful, rooms are clean and functioning and the beds are...More

Review collected in partnership with Extended Stay
Thank thomaslR9848XE
Response from 00esa, Manager at Extended Stay America - Richmond - West End - I-64Responded 3 weeks ago

Thomas, thank you for being loyal towards our brand and for staying at Extended Stay America. We appreciate you mentioning our comfortable rooms and courteous associates. We will be sure to share your compliments with our entire team. Thanks again for making us your home...More

Reviewed 4 weeks ago

Innsbruck location. Management most of the time was unavailable. Most of the washers and dryers have been down hard for several weeks...and still are today. Minus Management, the staff here is very friendly and courteous!! Thank you!!More

Review collected in partnership with Extended Stay
Thank richardsV4580AU
Response from 00esa, Manager at Extended Stay America - Richmond - West End - I-64Responded 4 weeks ago

Thank you for your feedback. Please accept our apologies as well every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we're sorry that did not happen...More

Reviewed 28 December 2017

We were doing a quick overnight and the hotel met our needs both in price and in location. The front desk staff was very nice. Had a lot of duties to perform overnight and still had a smile. Would recommend some help in the overnight...More

Review collected in partnership with Extended Stay
Thank Reisha B
Response from 00esa, Manager at Extended Stay America - Richmond - West End - I-64Responded 29 December 2017

Reisha, thank you for reviewing your stay at Extended Stay America. We are thrilled to know our location was ideal for your needs and that you were impressed with the attentive service provided by our staff. Thanks again for recommending us as a great value,...More

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About
Amenities
Top amenities
Free Parking
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Things to do
Tennis Court
Details
Price range
USD 68 - USD 95 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
USD 68 - USD 95 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (20)
Room & Suite (21)
Dining (1)
Family and Play Areas (1)
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Room Tips
"Bring your own hairdryer - the ones in the room are old fashioned"
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"Do not stay here"
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"I recommend to Skip It"
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"make sure you stay on the top floor room and on the end to avoid the noise the walls are paper thin you can..."
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