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This hotel was extremely uncomfortable. We checked in and the first room we went to was a solid 85 degrees. The A/C would not turn on so they moved us to another room that the A/C worked some. We had to sleep ontop of the...More
Thank James M
Response from sethweiss, General Manager at Aloft Richmond WestResponded 23 May 2017
I just wanted to apologize for this situation in regards to the AC and smoke detector. I agree that this is unacceptable and I do apologize for these issues. I will follow up with the team to emphasize that all life safety devices must be...More
This hotel is in a recently developed "town square." There is a mixture of residential, commercial, and restaurants within easy walking distance. We have stayed here several times when visiting the area.More
Response from sethweiss, General Manager at Aloft Richmond WestResponded 10 May 2017
Thank you for taking the time to review our hotel. The team and I really appreciate your repeat business. We are very pleased to be in such a great area of Richmond/Short Pump with plenty of options for dining within walking distance.
Hope to see...More
We stayed here with a wedding block the last weekend in April. It was a great location as you can walk to all of the bars and restaurants in the shopping center. We shared a room with another couple and the 4 of us were...More
Response from sethweiss, General Manager at Aloft Richmond WestResponded 6 May 2017
Thank you very much for your excellent review. We pride ourselves on providing all of our guests with a modern, fun and comfortable hotel and I am glad we met those expectations during your stay. We are also very lucky to be in such a...More
I read the reviews about noise before I booked this property and booked anyway because I though maybe they were exaggerated...unfortunately, they weren't. The walls are extremely thin. My neighbor was on speaker phone and I could hear her entire conversation. That didn't bother me...More
Response from sethweiss, General Manager at Aloft Richmond WestResponded 25 April 2017
Thank you very much for your review of our hotel. I do apologize for the noise coming from the adjacent rooms. We strive to provide all of our guests with a good night sleep and I am very sorry we did not uphold that standard...More
I stayed here solo in late March with my son playing in the Jefferson Cup soccer tournament at the West Creek Park complex in Henrico (about a 15 minute drive). This hotel, which is conveniently located in the very attractive West Broad Village complex, which...More
Response from sethweiss, General Manager at Aloft Richmond WestResponded 17 April 2017
Thank you for taking the time to review our hotel. Your comments are much appreciated and I will share them with the team. We pride ourselves on providing a clean, comfortable, and functional room and I am glad we were able to do that during...More
USD 124 - USD 173 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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