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Hyatt Place Richmond/Innsbrook

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Traveller (58)
Room & Suite (49)
Dining (3)
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Overview
  • Excellent49%
  • Very good26%
  • Average13%
  • Poor7%
  • Terrible5%
Travellers talk about
“sofa area”(4 reviews)
“business trip”(15 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Free Airport Transportation
Room Service
3 Star Hotel
All hotel details
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Rooms
4 Jun.5 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (487)
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Traveller rating
231
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27
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LanguageEnglish
231
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35
27
Show reviews that mention
All reviewssofa areabusiness tripstarbucks coffeeroom was largeshort pumpfree breakfastoatmealcapital ale housepull out couchstaff was friendlymini fridgewould stay here againwonderful stayrestaurants and shoppingconvenient locationwe've stayedshort drive
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61 - 65 of 486 reviews
Reviewed 19 August 2017

I loved the hotel, the staff we're terrific. Complaint: our room was not cleaned during our visit, bed was not made. We had to call room service at 11pm after returning to our room for fresh linens. Also, we were there for a family emergency...slept...More

Thank 617joannps
Response from Chris C, General Manager at Hyatt Place Richmond/InnsbrookResponded 31 August 2017

Hi 617joannps, Thank you for your 4 out of 5 score of our Hyatt Place Richmond Innsbrook. I am sorry to hear about the confusion on breakfast hours and lack of maid service. I will follow up with our team to ensure this doesn't happen...More

Reviewed 16 August 2017

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Review collected in partnership with Hyatt Hotels
Response from Chris C, General Manager at Hyatt Place Richmond/InnsbrookResponded 31 August 2017

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Reviewed 12 August 2017

The hotel was very comfortable, with the staff being almost as hospitable as staying with family. When I realized that I had left my toiletries at home, they helped me get everything I needed. I am looking forward to my next stay at the Hyatt...More

Review collected in partnership with Hyatt Hotels
Thank E6448MEdennisr
Response from Chris C, General Manager at Hyatt Place Richmond/InnsbrookResponded 31 August 2017

Hi E6448MEdennisr, Thank you for your 5 out of 5 score of our Hyatt Place Richmond Innsbrook. I am thrilled to hear that our team welcomed you and treated you as part of our family. We look forward to your next trip as well. I...More

Reviewed 12 August 2017

Staff was excellent rooms were clean and nice looking. We were very comfortable. We were happy they accommodated our support animal they made the trip very easy for us, especially my daughter. I highly recommend this hotel.More

Review collected in partnership with Hyatt Hotels
Thank carolyna691
Response from Chris C, General Manager at Hyatt Place Richmond/InnsbrookResponded 31 August 2017

Hi Carolyna691, Thank you for your great recommendation and 5 out of 5 score of our hotel. We recently renovated our property including all guest rooms and public space. I am glad to hear that you enjoyed your time with us. We will celebrate your...More

Reviewed 11 August 2017

Was in town for a family member wedding. My husband and his 2 brothers and their wives also stayed at this location for the event. The location was easy to get to and the rooms were nice and also clean. We were all disappointed with...More

Review collected in partnership with Hyatt Hotels
Thank timsV2186MZ
Response from Chris C, General Manager at Hyatt Place Richmond/InnsbrookResponded 31 August 2017

Hi timsV2186MZ, Thank you for your 4 out of 5 score and great review of our Hyatt Place Richmond Innsbrook. I am glad that we could host your family during your family's special day. I will share your kind words and great score with our...More

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About
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room Service
Breakfast included
Bar/Lounge
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Conference Facilities
Shuttle Bus Service
Airport Transportation
Things to do
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Outdoor pool
Details
Price range
USD 105 - USD 191 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Business Hotel in Glen Allen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 105 - USD 191 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Business Hotel in Glen Allen
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (58)
Room & Suite (49)
Dining (3)
Pool & Beach (1)
Business Centre & Event Rooms (1)
Questions & Answers
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Gerald H
6 July 2017|
AnswerShow all 3 answers
Response from higgalot | Reviewed this property |
Gerald , Don't get discouraged ! Aloft hotel along with several others in Richmonds West end waive the pet deposit. Research places to stay using Bring Fido. The Marriott brand may be a better choice - On the... More
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Votes
Room Tips
"3rd floor was very quiet, ice machine is on 4 and 6 floor"
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"If you have 4 or more staying, make sure you get the pull-out sofa bed"
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"Rooms on the front side are quieter. Backside faces another hotel and can be a little noisy."
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"Quiet location in business park."
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