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All reviewsfree laundryshort pumphome away from homeplace to staykitchen appliancesfront deskan extended stayfull kitchenlong term staysized refrigeratorsmall kitchenhotel roomfitness roomdefinitely stay here againrooms are spaciousconvenient locationliving room
The hotel was clean but sparse.
Somehow I missed the memo about no maid service. We were exhausted from our trip and looking forward to a clean room upon return from our day. No room service! No made bed or fresh towels. I definitely want...More
My stay at the Candlewood Suites in Short Pump was clean and comfortable.
After reading through the other reviews, I'd like to report that I encountered exactly 0 shirtless, neckless, smoking men. This made me 70% jubilant and 30% bummed.
The bed was comfortable, the...More
Response from CWSRichmondWest, General Manager at Candlewood Suites Richmond West End Short PumpResponded 2 weeks ago
Wow! I simply have to say this is the best review I have ever seen and makes me really wish our paths would have crossed when you were here! That would have been a blast. I really appreciate you reading our reviews before making your...More
I am staying for a few days now. The hospitality is great and the rooms are clean. The kitchen is great with basic amenities and i loved the rooms. the view is ok and everything looks brand new. They have business center to work if...More
Thank Sandeep G
Response from CWSRichmondWest, Front Office Manager at Candlewood Suites Richmond West End Short PumpResponded 18 April 2018
Thank you so much for taking the time to provide us your feedback. We are very happy to hear you are enjoying your time with us. Having recently completed renovations, we are glad that our updated amenities are meeting expectations. Also, we appreciate hearing you...More
This hotel is in a VERY convenient location in the Short Pump (Glen Allen) area of Richmond. In fact, you can walk to many places including restaurants and grocery stores. Downtown Richmond is a little hike, maybe 30 minutes or so, but not bad. Having...More
Response from CWSRichmondWest, Front Office Manager at Candlewood Suites Richmond West End Short PumpResponded 29 March 2018
Thank you for taking the time to leave us feedback. We are happy to hear you enjoyed being in Short Pump. The convenience of our location is just one of the many perks of staying with us.
In compliance with our recent renovations,...More
First and foremost the staff I encountered are top notch. There was a housekeeper operating a vacuum in the lobby area (I wasn’t quite to the front desk) that noticed me and turned off the vacuum so the front desk attendant could great me with...More
Response from CWSRichmondWest, Front Office Manager at Candlewood Suites Richmond West End Short PumpResponded 10 January 2018
Thank you for your feedback! We are so happy you were able to meet our friendly staff. We appreciate every guest that walks through our doors, and hope you felt that warm hospitality is our forefront.
Thank you also for bringing up your...More
It is 20 minutes from downtown in the heart of Short Pump. Short Pump has a great indoor outdoor mall and lots of wonderful restaurants. If you are looking for a downtown feel though this is not for you.