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Candlewood Suites Richmond West End Short Pump

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Traveller (17)
Room & Suite (26)
Business Centre & Event Rooms (1)
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Overview
  • Excellent69%
  • Very good24%
  • Average3%
  • Poor3%
  • Terrible1%
Travellers talk about
“free laundry”(9 reviews)
“short pump”(18 reviews)
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Non-Smoking Hotel
Suites
Fitness centre
Kitchenette
2 Star Hotel
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Additional information
Offers from Candlewood Suites Richmond West End Short Pump
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Rooms
11 Jun.12 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (154)
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152 results
Traveller rating
101
38
5
6
2
Traveller type
Time of year
LanguageEnglish
101
38
5
6
2
Show reviews that mention
All reviewsfree laundryshort pumphome away from homeplace to staykitchen appliancesfront deskan extended stayfull kitchenlong term staysized refrigeratorsmall kitchenhotel roomfitness roomdefinitely stay here againrooms are spaciousconvenient locationliving room
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1 - 5 of 152 reviews
Reviewed 4 days ago via mobile

The hotel was clean but sparse. Somehow I missed the memo about no maid service. We were exhausted from our trip and looking forward to a clean room upon return from our day. No room service! No made bed or fresh towels. I definitely want...More

Thank Dee N
Hotel's Favourite
Reviewed 3 weeks ago via mobile

My stay at the Candlewood Suites in Short Pump was clean and comfortable. After reading through the other reviews, I'd like to report that I encountered exactly 0 shirtless, neckless, smoking men. This made me 70% jubilant and 30% bummed. The bed was comfortable, the...More

Thank sarahmckitty
Response from CWSRichmondWest, General Manager at Candlewood Suites Richmond West End Short PumpResponded 2 weeks ago

Wow! I simply have to say this is the best review I have ever seen and makes me really wish our paths would have crossed when you were here! That would have been a blast. I really appreciate you reading our reviews before making your...More

Reviewed 18 April 2018

I am staying for a few days now. The hospitality is great and the rooms are clean. The kitchen is great with basic amenities and i loved the rooms. the view is ok and everything looks brand new. They have business center to work if...More

Thank Sandeep G
Response from CWSRichmondWest, Front Office Manager at Candlewood Suites Richmond West End Short PumpResponded 18 April 2018

Thank you so much for taking the time to provide us your feedback. We are very happy to hear you are enjoying your time with us. Having recently completed renovations, we are glad that our updated amenities are meeting expectations. Also, we appreciate hearing you...More

Reviewed 28 March 2018

This hotel is in a VERY convenient location in the Short Pump (Glen Allen) area of Richmond. In fact, you can walk to many places including restaurants and grocery stores. Downtown Richmond is a little hike, maybe 30 minutes or so, but not bad. Having...More

Thank cheathamhomeinsp2016
Response from CWSRichmondWest, Front Office Manager at Candlewood Suites Richmond West End Short PumpResponded 29 March 2018

Good Morning, Thank you for taking the time to leave us feedback. We are happy to hear you enjoyed being in Short Pump. The convenience of our location is just one of the many perks of staying with us. In compliance with our recent renovations,...More

Reviewed 7 January 2018 via mobile

First and foremost the staff I encountered are top notch. There was a housekeeper operating a vacuum in the lobby area (I wasn’t quite to the front desk) that noticed me and turned off the vacuum so the front desk attendant could great me with...More

Thank 08VictoryVision
Response from CWSRichmondWest, Front Office Manager at Candlewood Suites Richmond West End Short PumpResponded 10 January 2018

Good Morning, Thank you for your feedback! We are so happy you were able to meet our friendly staff. We appreciate every guest that walks through our doors, and hope you felt that warm hospitality is our forefront. Thank you also for bringing up your...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Free Parking
Hotel Amenities
Business Centre with Internet Access
Free Parking
Laundry Service
Self-Serve Laundry
Dry Cleaning
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Details
Price range
USD 100 - USD 159 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Glen Allen
#4 Family Hotel in Glen Allen
Room types
Kitchenette, Suites, Non-Smoking Rooms
Details
Price range
USD 100 - USD 159 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Glen Allen
#4 Family Hotel in Glen Allen
Room types
Kitchenette, Suites, Non-Smoking Rooms
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Traveller (17)
Room & Suite (26)
Business Centre & Event Rooms (1)
Questions & Answers
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Bailes35
25 May 2017|
AnswerShow all 2 answers
Response from TallTitan | Reviewed this property |
Unfortunately, I didn't use the coffeemaker either. However, their front desk was VERY helpful to me, so I would recommend calling them and they would likely give you the answer.
0
Votes
GeezLouise29790
16 July 2015|
Answer
Response from gjmckees | Reviewed this property |
It is 20 minutes from downtown in the heart of Short Pump. Short Pump has a great indoor outdoor mall and lots of wonderful restaurants. If you are looking for a downtown feel though this is not for you.
0
Votes
Room Tips
"Top floor is quietest"
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"Rooms on the second floor were good, there is an elevator."
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"Away from construction for now."
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"ask for room away from the highway"
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