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Comfort Suites Innsbrook

PricelineUSD 97*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 137*
USD 97*
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USD 116*
USD 116*
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Comfort Suites Innsbrook
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137 Reviews from our TripAdvisor Community

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Showing 137: English reviews
West Palm Beach, Florida
Reviewed 25 June 2016 via mobile

Nobody showed up to fix breakfast so no breakfast. Looked in the preparation area and noticed lots of dirty pans left over from who knows when. Also computer was down and no receipt and probably no points for staying. Staff that did show was good. This was unacceptable for the price paid for room. Should have some measure in place...

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Helpful?
Thank michaelbQ8296UM
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Good afternoon, Thank your for your comments and feedback. I am sorry for the late starting breakfast on the morning of your departure. We did have an employee not report for their shift and had trouble reaching other staff, due to power outages at their homes during that week. While the hotel did not loose power for any length of...

Baltimore, Maryland
Reviewed 20 June 2016

Just returned from a 2-night stay at the hotel for my daughter's lacrosse tournament. The area had a severe storm the night before; many local homes and businesses were without power and there were tree limbs down everywhere. I was thankful that the Comfort Suites had electricity but, because their internet service was spotty, they had trouble consistently checking guests...

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Helpful?
Thank thewagners98
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Good afternoon, I am very sorry for the check in process and lack of communication while you were waiting.While we were prepared to operate manually, and have systems in place, there were some "hicups" in the process that day with the number of guests we had arriving early. I am also sorry for the leaking HVAC unit in your room...

Manassas, Virginia
Reviewed 27 May 2016

Our stay was fine. This hotel is conveniently located in the Innsbrook Business Park on the west end of Richmond close to the Short Pump shopping area. The Room was clean but was showing wear. The sliding closet door didn't work well. The walls were kind of thin and we could hear folks in the halls. Wifi included and worked...

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Helpful?
Thank Tribe93
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Good afternoon, Thank you for taking time to provide your valuable feedback. We are in the process of addressing the sliding closet door you mentioned in your room. During our renovations ,the area of the closet went from a carpeted area to a tile area, and some of the tracks are seperating with the tile. We are looking for solutions...

Reviewed 10 May 2016 via mobile

So my family stayed here this past weekend. We only stayed Saturday and reserved two suites. Check in was easy, no fuss or long wait. When we got into the rooms they were freezing, this isn't a complaint just an observation. The rooms were clean and comfortable. Breakfast was decent nothing to complain about. If I had to complain about...

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Helpful?
Thank smiddes
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Thank you for your review and compliments of our hotel. We have had a strange spring season, where the heat is needed 1 day and the air conditioning may be needed the next. I apologize for the cold rooms when you arrived. The lemon water is a new amenity for all Comfort Suites. There is a lemon mixture (syrup) that...

Staunton, Virginia
Reviewed 1 May 2016

My daughter and I stayed here for a weekend for our annual Richmond shopping weekend. I booked the King Suite which has a extra area for seating in room. The room and all furnishing were well appointed and looked fairly new. Everything about the room and the staff was wonderful. If there is any ding it is the breakfast. There...

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Helpful?
Thank Brenda M
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Thank you for the compliments on your room and the staff, it is much appreciated. Our suites are very large, and give you that extra space you need. We hope you enjoyed your shopping trip. The Innsbrook/ Short Pump area is an excellent shopping destination, with numerious dining options as well. We are in the process of adding additional items...

Richmond, Virginia
Reviewed 25 April 2016

Let me just start by saying the hotel is fantastic the service on the other hand is probably the worst I have ever experienced. The Manager Mr. Yancey was very rude when he called me on the morning of my arrival to tell me that I could not get the rate that I had been quoted. Then he tells me...

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Helpful?
Thank Kim J
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

I am sorry for the check in experience you had with us. The hotel did try to contact you the day prior to your arrival both via phone and email regarding your reservation. It was a courtesy call to inform you of the policies regarding your reservation. Your reservation did not meet the guidelines for employee travel. I apologize for...

Newport, Pennsylvania
Reviewed 21 April 2016

Comfort Suites is in a quiet, wooded setting in the financial district of Richmond. Room was large and comfortable. We had limited hot water for showers our first night. Thankfully, the management generously adjusted our bill to our satisfaction.

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Helpful?
Thank James F
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Good afternoon, thank you for sharing your stay with us. We are pleased that you appreciated the extra space in our suites. We do apologize for the hot water situation, as our pump mal-functioned on our water heater, which was repaired later that morning. We look forward to having you as our guest on future visits to the Richmond/ Short...

Constantine, Michigan
Reviewed 21 April 2016

This hotel was very clean, which really matters to me. I liked the location because i like to walk and it was a nice place for that. The breakfast was good. It's very near silver dinner which is great place for a meal.

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Helpful?
Thank Diana D
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Thank you for sharing your stay with us. The Innsbrook Office park does offer a lot of walking trails along the numerious lakes. These walking trails range from .25 miles to 1.5 miles. I am glad you enjoyed your breakfast, as we have made some changes recently to improve the variety and quality. My family just enjoyed dinner at the...

Norfolk, Virginia
Reviewed 18 April 2016

I stayed here on business and found the hotel to be clean and personable. It is a good option for those seeking to be near the Richmond area within necessarily staying in Richmond itself. It was a cold night the night I stayed and the heat was excellent. The WiFi worked good as well. The shower (as I noticed with...

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Helpful?
Thank Rochelle757
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Good afternoon, Thank you for taking time to share your stay with us. The compliments on our hotel and staff is much appreciated. We are pleased that you found your accommidations clean and comfortable. We will look at what can be done with the shower rods and curtains to prevent the leaks your mentioned. We hope to have you as...

Lancaster, Virginia
Reviewed 8 March 2016

This was my second visit to this hotel and needless to say, there will not be a third. After a review last year, the hotel manager contacted me and offered to give me a complimentary room for the next time I needed it. He assured me that my concerns were isolated incidents and that they were not normal. Upon arrival,...

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Helpful?
Thank ULVRS809
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Good afternoon, I am sorry for the delay in replying to your review. I know we corresponded through emails regarding your stay and valuable feedback. It was determined that the refrigerator in your 2nd room was unplugged for some reason. Our housekeeping staff do clean these daily, and it is very possible the unit was unplugged to defrost, and not...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Breakfast Available
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our hotel offers convenient access to Interstate 95, Interstate 64 and Interstate 295 and downtown Richmond. Be sure to take a dip in the indoor pool and check out the sundeck and upgraded fitness center. Business travelers will appreciate modern conveniences like wireless high-speed Internet access, voice mail, two-line telephones, computer hook-ups, and access to fax and copy machines. All guest rooms at this Virginia hotel come equipped with microwaves, refrigerators, coffee makers, hair dryers, irons, ironing boards and cable television. In addition to standard amenities, some rooms feature whirlpool bathtubs. The entire hotel is non-smoking. Free hot breakfast. ... more   less 

Additional Information about Comfort Suites Innsbrook

Address: 4051 Innslake Dr, Glen Allen, VA 23060-3343
Region: United States > Virginia > Glen Allen
Price Range: $135 - $217 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Innsbrook 2.5*
Number of rooms: 125
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Also Known As:
Comfort Suites Innsbrook Hotel Glen Allen
Comfort Suites Glen Allen
Glen Allen Comfort Suites
Innsbrook Comfort Suites
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Questions & Answers

Questions? Get answers from Comfort Suites Innsbrook staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay on first floor rooms across from banquet hall. It was loud w/ parties.”
lorimA3784AI, 9 May 2017 | Read review
“rooms on the lobby floor are louder”
HollyJoy2, 7 Apr 2017 | Read review
“book the suite with additional seating in room - couch with swivel tv”
BrendaM419, 30 Apr 2016 | Read review
“Best tip: Do not stay here”
pyatachok, 24 Aug 2015 | Read review
“Room 102 is a King suite with a whirlpool tub and separate shower. Kitchenette if staying for some time.”
Crewfam, 19 May 2015 | Read review
5 of 5
Priceline
USD 97* /night
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TravelocityUSD 116
Hotels.comUSD 116
HotelQuicklyUSD 137
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Prices are for 1 room, 2 adults
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