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Homewood Suites by Hilton Richmond-West End

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515 Reviews from our TripAdvisor Community

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Showing 514: English reviews
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Cary, North Carolina
Reviewed 5 days ago NEW

Breakfast was delicious!! Entire staff was friendly and attentive😊Comfortable beds, rooms were spotless with everything needed so you wouldn't have to go out. The chocolate chip muffins and coffee made me super happy

Review collected in partnership with Homewood Suites by Hilton
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Thank 198tuesdays
Edward M, General Manager at Homewood Suites by Hilton Richmond-West End, responded to this review

We are so happy to hear that you were happy with your stay and that you were so comfortable here at the Homewood Suites by Hilton Richmond West End. We hope to see you again soon!!

Louisville, United States
HOTEL’S FAVOURITE REVIEW
Reviewed 16 January 2017

I stay here every time I come to Glen Allen, VA for company business. Not only is it a great place to stay, it's across the street from my company's market office. I highly recommend this property because of the friendly staff at the front desk and especially in the dining area. They remember people's names who stay there frequently...

Review collected in partnership with Homewood Suites by Hilton
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1Thank Beth W
About Hotel's Favourite Review
Edward M, General Manager at Homewood Suites by Hilton Richmond-West End, responded to this review

Thank you so much for being a regular guest of the Homewood Suites and we love being your home away from home. It is our goal to exceed all our guests expectations and it is wonderful to hear that we have succeeded with you. Thank you for taking the time to mention our staff. It truly is the people here...

Morgantown, West Virginia
Reviewed 5 days ago NEW

Rooms with big refrigerator, kitchen, utensils, living room with nice sofa, separated big room, big bathroom. A perfect place for long stay. Newly renovated rooms so everything in room looked brand new. Friendly staff.

Review collected in partnership with Homewood Suites by Hilton
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Thank mhs228
Edward M, General Manager at Homewood Suites by Hilton Richmond-West End, responded to this review

We are excited to hear that you enjoyed the new look of our renovated rooms. We look forward to being finished with the renovations of our public spaces shortly to see the new look throughout the hotel! Thank you for your compliments to our staff and we look forward to seeing you again soon at the Homewood Suties by Hilton...

Woodbridge, United States
Reviewed 5 days ago NEW

I really like this particular Homewood Suites. My wife and I purposely go to Richmond just to stay here. The rooms are always nice and clean. Excellent location: restaurants, shopping, theaters, fast entry/exit to highways. Hotel staff is always willing help. Doing some renovations so this makes it even better!!

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank edwardt750
Edward M, General Manager at Homewood Suites by Hilton Richmond-West End, responded to this review

Thank you for being such loyal guests of the Homewood Suites by Hilton Richmond West! We are proud to be your home away from home and it is wonderful to hear that you like the renovations! We look forward to seeing you again soon!

The Woodlands, United States
Reviewed 6 days ago NEW

The Homewood is located in a business park near a number of restaurants and stores. Nice comfortable room. Quiet. The complimentary breakfast was good with a nice selection and the staff was marvelous. We enjoyed our visit and would stay there again.

Review collected in partnership with Homewood Suites by Hilton
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Thank John M
Edward M, General Manager at Homewood Suites by Hilton Richmond-West End, responded to this review

We are happy to hear that you enjoyed your stay with us at the Homewood Suites by Hilton here in Richmond's West End. We are glad that you enjoyed the service as well as the room. We look forward to seeing you again when you return to the area!

Roanoke, Virginia
Reviewed 2 weeks ago via mobile

Room is great, spacious w frig and stove, living room, great bedroom and bath. Evening dinner is excellent with chef standing there explaining menu and serving alcohol. Food is delicious and included in room price. Cannot wait for breakfast. Locality is close to everything we could want

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Thank Sharon M
Edward M, General Manager at Homewood Suites by Hilton Richmond-West End, responded to this review

We are so happy to hear that you are enjoying your stay with us here at the Homewood Suites by Hilton in Richmond's West End. We hope that you enjoyed breakfast as well, and please let us know if there is anything we can do to make your stay even more enjoyable!

On the edge of forever.
Reviewed 3 weeks ago

Nice with physical bedroom separation and TV in bedroom and livingroom. Evening social very good. Especially after a long day's travel. Didn't have to go out for dinner. Breakfast good quality as well.

Review collected in partnership with Homewood Suites by Hilton
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Thank C3898NVdouglass
Edward M, General Manager at Homewood Suites by Hilton Richmond-West End, responded to this review

Thank you for taking the time to review your recent stay with us at the Homewood Suites by Hilton in Richmond's West End. It is our goal to exceed all our guests' expectations and it is through feedback like this that we improve to achieve that goal. We are so happy to hear that we succeeded with you and thank...

Reviewed 3 weeks ago via mobile

Horrendous front desk manager. Her name is Liz. Rude from first check-in. Asked us to leave lounge during NCAA game because it was "after 10 and the curfew is 10 for both kids and parents." Asked parents of another team to rearrange tables and clean area. Rest of hotel was under renovation​. Breakfast staff was the only good part of...

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Thank Angelo S
Edward M, General Manager at Homewood Suites by Hilton Richmond-West End, responded to this review

I am so sorry that you had such an atypical experience with our Front Desk Agent. I would like to thank you for bringing this challenge to my attention on Sunday morning as this is certainly not the standards to which we strive for. Thank you again for the compliments in regards to our breakfast staff and we were happy...

Melbourne, Australia
Reviewed 3 weeks ago via mobile

Our assigned room was on the top floor on the far side of Reception. Unfortunately, we were not warned that the near side elevator only accesses the suites on the Reception Side of the building. So we ended up going up the wrong elevator with all our luggage and bags, then down again walking past Reception to the other elevator...

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Thank H L
Edward M, General Manager at Homewood Suites by Hilton Richmond-West End, responded to this review

Thank you very much for reviewing your recent stay with us at the Homewood Suites by Hilton in Richmond's West End, and for all of your wonderful comments about our evening reception and our newly renovated rooms. We are very sorry if you were misdirected to the incorrect elevator. This is something we try very hard to ensure we communicate...

Radford, United States
Reviewed 3 weeks ago

This is a nice motel, but do not stay on the 4th floor. The elevator mechanism is on the room and is LOUD and vibrates the room all night. REQUEST A ROOM on floors 1-2. Breakfast was good. Staff was nice. Rooms were very good....but provided me with little sleep. Without the noise issue, this is a great place to...

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank robertfH199ZB
Edward M, General Manager at Homewood Suites by Hilton Richmond-West End, responded to this review

Thank you for taking the time to review your stay with us. We are very sorry that you had a room that had a loud noise during the evening. Please know that this is not the normal status of our rooms and we have our engineering team working to discover what the challenge may be caused by and how to...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning

Additional Information about Homewood Suites by Hilton Richmond-West End

Address: 4100 Innslake Drive, Glen Allen, VA 23060
Region: United States > Virginia > Glen Allen
Price Range: $143 - $254 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Richmond-West End 3*
Number of rooms: 123
Reservation Options:
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Also Known As:
Homewood Suites By Hilton Richmond-West End Hotel Glen Allen
Glen Allen Hilton
Glen Allen Homewood Suites
Homewood Suites Glen Allen
Hilton Glen Allen
Homewood Glen Allen
Hotel Style:
#4 Romantic Hotel in Glen Allen
#5 Business Hotel in Glen Allen
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Questions & Answers

Here's what travellers have asked, with answers from Homewood Suites by Hilton Richmond-West End staff and other travellers.
2 questions
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Washington DC, District of Columbia
PA
over a year ago

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Questions? Get answers from Homewood Suites by Hilton Richmond-West End staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Nice location near west end with shops, mall, movie theatre etc.”
  • moisture/dampness issue in bedroom area.
  • worn tables
  • very worn sofa arm chairs
  • used/dirty silverware
SarahMinW, 31 Dec 2016 | Read review
“Ask for a renovated room.”
Mr-Blippo, 27 Dec 2016 | Read review
“another Hotel”
kspours, 24 Oct 2016 | Read review
“Find a different hotel.”
alisonsiewert, 17 Aug 2016 | Read review
“Two-bedroom suites are excellent for the price.”
V5035CBheatherp, 7 Aug 2016 | Read review
5 of 5