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31/12/2017 01/01/2018
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    Extended Stay America - Richmond - Innsbrook

    10060 W Broad St, Glen Allen, VA 23060-6405
    +1 877-432-9997
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    31/12/2017 01/01/2018
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    USD 86*
    USD 80*
    SAVE USD 6
    USD 81*
    USD 86*
    Traveller (11)
    Room & Suite (9)
    Dining (1)
    Overview
    • Excellent33%
    • Very good18%
    • Average14%
    • Poor12%
    • Terrible23%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast included
    Pool
    Non-Smoking Rooms
    Suites
    Fitness centre
    Kitchenette
    Pets Allowed
    Wheelchair Access
    Dry Cleaning
    Tennis Court
    Self-Serve Laundry
    2.5 Star Hotel
    All hotel details
    Offers from Extended Stay America - Richmond - Innsbrook
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    Rooms
    31 Dec.1 Jan.
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    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (77)
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    1 - 5 of 77 reviews

    Reviewed 1 week ago

    Bathroom including bathtub was not clean. Window was wide open when I got to my room. Foul odor in the hallways. Requested utensils but did not receive them. Night time front desk rep was hardly at the deskMore

    Review collected in partnership with Extended Stay
    Thank Q1751PYjosephr
    Response from 00esa, Manager at Extended Stay America - Richmond - InnsbrookResponded 1 week ago

    We apologize you experienced so many difficulties during your stay with us. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and it has been discussed with the concerned teams in...More

    Reviewed 1 week ago

    Very clean, spacious and quiet. I needed a place to crash for the night and catch up on some work. I was treated well before and after my stay, and I look forward to another visit. BYOC (Bring Your Own Coffee).More

    Review collected in partnership with Extended Stay
    Thank matthewwV6778NI
    Response from 00esa, Manager at Extended Stay America - Richmond - InnsbrookResponded 1 week ago

    Thank you for reviewing your stay at Extended Stay America. We are thrilled to know you enjoyed the comfort of your well-appointed room and were impressed with the service provided by our staff. Thanks again for your feedback, and we look forward to serving you...More

    Reviewed 3 October 2017

    I booked 5 rooms: 3 Deluxe Studios with 2 double beds and sleeper sofa (for 6 people each) and 2 Deluxe Studios with 1 queen bed and sleeper sofa (for 4 people). When we checked-in, I was informed that they had overbooked and that they...More

    Thank jaredxtian
    Response from 00esa, Manager at Extended Stay America - Richmond - InnsbrookResponded 3 October 2017

    Thank you for your review. Please accept our apologies for the poor service you experienced when you contacted our front desk. We take pride in delivering superb service, so we apologize that we fell short. Your feedback has been shared with the appropriate staff, and...More

    Reviewed 20 September 2017 via mobile

    We were traveling to this area and stayed at this hotel. It was disgusting because it had big wads of hair in the bathroom floor and had not been cleaned. Mildew on the shower curtains. The room was nasty. RUDE customer service - or actually...More

    Thank TravelVotary
    Response from 00esa, General Manager at Extended Stay America - Richmond - InnsbrookResponded 20 September 2017

    Please accept my sincere apologies for the cleanliness and service issues you encountered while here and the inconvenience caused. Your comments will be shared with the entire team, and we will take the appropriate steps to prevent these problems from happening again. We will redouble...More

    Reviewed 20 July 2017 via mobile

    OK. Saying this hotel is one step above homeless is probably an exaggeration. However, there are good reasons why this hotel is rated as one of the worst in Glen Allen, Virginia. My elderly parents recently stayed here. The room was poorly stocked with almost...More

    Thank Jilliandad
    Response from 00esa, General Manager at Extended Stay America - Richmond - InnsbrookResponded 21 July 2017

    Thank you for your feedback. We would like to offer our apologies for not living up to expectations of your parents. Although we make every effort to be perfect, we fall short. We are reviewing the situation as a training tool to improve our procedures...More

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    Country Inn & Suites By Carlson, Richmond West at I-64
    631 reviews
    #23 of 82 hotels in Richmond
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    About
    Amenities
    • Top amenities
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Pool
    • Breakfast included
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Free Parking
    • Self-Serve Laundry
    • Breakfast included
    • Dry Cleaning
    • Things to do
    • Pool
    • Tennis Court
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • USD 72 - USD 92 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Suites ,
    • Family Rooms
    • Number of rooms
    • 92
    • Reservation Options
    • TripAdvisor is proud to partner with Extended Stay, Priceline, Booking.com, Hotels.com, getaroom.com, Hotwire, Cancelon and TripOnline SA so you can book your Extended Stay America - Richmond - Innsbrook reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Virginia >
    • Glen Allen
    Add Photo Photos
    Traveller (11)
    Room & Suite (9)
    Dining (1)
    Pool & Beach (1)
    Hotel & Grounds (15)
    Bathroom (1)
    Nearby
    Nearby HotelsSee all 23 hotels in Glen Allen
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    Hampton Inn & Suites Richmond/Glenside
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    SpringHill Suites Richmond Northwest
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    Questions & Answers
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    Room Tips
    "Good value."
    Read review
    "First floor is best."
    Read review
    "Look at other hotels"
    Read review
    "Make sure to request Non-Smoking by calling the hotel directly at least 24 hours in advance"
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