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Basin Harbor Club

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376 Reviews from our TripAdvisor Community

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Showing 351: English reviews
Reviewed 2 weeks ago via mobile

The hotel issued additional charges by mistake, admitted they were erroneous charges, told me we would receive a full credit and then failed to process it in full. In addition, the attitude of the manager was insulting who looked down on us because we questioned the charge made in error. We had expected fair and honest business practices from such...

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Helpful?
Thank Jennifer T
Pennie B, Owner at Basin Harbor Club, responded to this review

Please contact Basin Harbor, and me, directly to resolve this matter satisfactorily. The manager whom the guest refers to was a seasonal staff member, and is no longer here. We aren't sure who you are, and we can make things better if you give us the opportunity to. Sincerely, Pennie Beach Fourth Generation Host

HOTEL’S FAVOURITE REVIEW
Reviewed 29 June 2016

I just returned from a great family vacation to the Basin Harbor Club. The BHC is a classic resort, located in a beautiful part of the country. I loved this place for a number of reasons. It's old-school - the hotel is part of the historic hotels of America, and many of the guest cottages are old stone or wood...

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4Thank Clarke M
About Hotel's Favourite Review
Pennie B, Owner at Basin Harbor Club, responded to this review

Thank you for telling everyone all the things you liked about Basin Harbor! It is indeed a great place for kids, and the trampoline is definitely the highlight. We look forward to welcoming you back next year. Sincerely, Pennie Beach Fourth Generation Host

Orleans, Massachusetts
Reviewed 4 weeks ago

A group of 22 went to Vermont on a biking trip. This hotel was right on Lake Champlain with beautiful views, a maritime museum close by and water sports to amuse. The museum is not to be missed. There is a replica of the Philadelphia ship and my husband and I were fortunate enough to see it when a very...

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Helpful?
Thank Judith W
Pennie B, Owner at Basin Harbor Club, responded to this review

Thank you for letting us know how much you enjoyed Basin Harbor and the Lake Champlain Maritime Museum. We hope to see you again soon. Sincerely, Pennie Beach Fourth Generation Host

Texarkana, Texas
Reviewed 1 November 2016

We were on a group tour for New England Fall Color and Abrams Travel had chosen this property. We started with a fabulous meal served by the cutest, friendliest young blond girl. When we took the shuttle to our little cabin, we had no idea where we were in the woods. The next morning we learned we were lake side...

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Helpful?
Thank Becky R
Pennie B, Owner at Basin Harbor Club, responded to this review

It's always fun to see Lake Champlain for the first time the morning after one arrives when it is dark! We're so glad you enjoyed your visit. Sincerely, Pennie Beach Fourth Generation Host

Grand Bahama Island
Reviewed 27 October 2016

What a gorgeous place, way cuter than 'Dirty Dancin' club but that cute friendly feel. Super caring staff and the fall views are phenomenal, just lovely! We found this place the night before we decided to take our girls for a fun drive - totally worth it. Extra bonus the sales girl in the hotel store was a cute 13...

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Helpful?
Thank Sarah K
Pennie B, Owner at Basin Harbor Club, responded to this review

How nice that your drive led to surprises! Thanks for letting us know. Sincerely, Pennie Beach Fourth Generation Host

Champlain, New York
Reviewed 25 October 2016

My company booked many rooms and conference rooms for a week for budget meetings. The conference rooms were setup to our specifications and everything ran very smoothly for the conferences. Breakfast, lunches and dinners were all fantastic. The staff was very attentive and friendly and easily handled any special requests that were made. The resort grounds are wonderful and the...

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Helpful?
Thank Eric W
Pennie B, Owner at Basin Harbor Club, responded to this review

It's nice to know that your company's budget meetings went well, and that you enjoyed your stay. Sadly, we could have made arrangements to offer you a different room or cottage if we had known that you found your bed uncomfortable, and we could have improved the speed at which you got hot water. We apologize for your discomfort. Thanks...

Chicago area
Reviewed 24 October 2016

Beware that much of this property is very dated. We were given a room in the main lodge with two very narrow old twin beds. I was too exhausted to complain and ask to be moved but based on other experiences here I don't think I would have been accommodated. We were informed that we would need 'collared' shirts to...

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Thank TravelerChicagoarea
Pennie B, Owner at Basin Harbor Club, responded to this review

It is always a good idea to ask for different accommodations if you aren't satisfied with the room you are first shown, and we're sorry this guest didn't inquire. It seems that these guests were here for only one night. We regret that they didn't let us know that they were unhappy. Sincerely, Pennie Beach Fourth Generation Host

Cape Cod
Reviewed 18 October 2016

We stayed at the club with a group of friends and the service and food were excellent. They have a golf course, tennis courts, bars and restaurants along with about forty cabins along with rooms in the main lodge. We happened to there at the peak leaf colors which added to the beauty of the property. There is a replica...

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Helpful?
Thank Bill246
Pennie B, Owner at Basin Harbor Club, responded to this review

The fall foliage is amplified by reflections on Lake Champlain! We're glad to know that these guests and their friends had a fun time during their visit. The Lake Champlain Maritime Museum is indeed a treasure. Thanks for sharing your experience. Sincerely, Pennie Beach Fourth Generation Host

Denver, Colorado
Reviewed 16 October 2016

Spent 3 nights here (Number 5 Summit) during an excellent fall VBT tour. The room and bath were enormous by hotel/inn standards and was located in a building surrounded in a wooded area. The common areas (easily with walking distance) - reception, bar, restaurant were very inviting with attractive and interesting paintings, photos and New England appointments. The grounds were...

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Helpful?
Thank Ltkije
Pennie B, Owner at Basin Harbor Club, responded to this review

It was a glorious fall for bike touring! How nice to know that this guest enjoyed the experience at Basin Harbor. Summertime is indeed family time, and we hope to have the pleasure of welcoming you back then. Sincerely, Pennie Beach Fourth Generation Host

Boston, Massachusetts
Reviewed 11 October 2016

I booked this through booking.com. I forgot to cancel the first night but, cancelled the second night. They still charged me the total $818. I am sure they rebooked to room because it was a busy weekend. Took my business to The Stowe Mountain Lodge. Much better and the staff are truly great! Use Air bnb for that area!

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Helpful?
Thank Linda T
Pennie B, Owner at Basin Harbor Club, responded to this review

Busy weekends do not always equal a full house. It's always a good idea to let hotels and Air BNB properties know in advance when your plans change. We're glad to know that this guest enjoyed her/his time in Stowe. Sincerely, Pennie Beach Fourth Generation Host

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Pool
  • Free Internet
  • Bar/Lounge
  • Beachfront
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Beachfront
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Golf Course
  • Tennis Court
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Basin Harbor Club is a 700 acre resort on the shores of Lake Champlain. Owned and operated by 4th generation innkeepers, we have over 125 years of exceptional guest service. Open for three seasons, Basin Harbor offers a peaceful retreat for anyone who enjoys the outdoors, unparalleled service and a dedication to excellent food, integrating Addison County's over 200 farmers and producers. Basin Harbor's diverse offerings accommodate family vacations, destination weddings, golf outings and corporate retreats. Our recreational menu include an 18 hole golf course with practice facilities, tennis courts, badminton, croquet, water skiing, boat rentals, kayaks, sailboats and power boat rentals. Our renowned Kids Camp offers comprehensive programming for ages 3-17. Visit Vermont's finest lakeside resort and hotel. ... more   less 

Additional Information about Basin Harbor Club

Address: 4800 Basin Harbor Rd, Vergennes, VT 05491-8521
Region: United States > Vermont > Vergennes
Price Range: $350 - $1,103 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Basin Harbor Club 3.5*
Number of rooms: 122
Reservation Options:
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Also Known As:
Basin Harbor Club Hotel Vergennes
Basin Harbor Hotel
Basin Harbor Resort
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Questions & Answers

Here's what travellers have asked, with answers from Basin Harbor Club staff and other travellers.
6 questions
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Questions? Get answers from Basin Harbor Club staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our group had 13 rooms and cabins and everyone loved theirs”
 of 5 bubbles 79BeckyR79, 31 Oct 2016 | Read review
“Book a lake view.”
 of 5 bubbles I9394KHsarahk, 26 Oct 2016 | Read review
“Cabin suites on the lake front such as PleasantView .”
 of 5 bubbles 104JohnT, 10 Oct 2016 | Read review
“Go for water front cabin.”
 of 5 bubbles traveldad24, 3 Oct 2016 | Read review
“one room cabins are huge!”
 of 5 bubbles jordanielle5, 28 Sep 2016 | Read review
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