Holiday Inn Club Vacations Mount Ascutney Resort
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485 Hotel Road, Brownsville, VT 05037
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Club Vacations Mount Ascutney Resort
More questions?
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#1 of 2 hotels in Brownsville
Location
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Travellers' Choice
Relax and unwind at Holiday Inn Club Vacations® Mount Ascutney Resort in Brownsville, Vermont. This peaceful resort is perfect for couples getaways, and fun outdoor-oriented family vacations. It features spacious 1-story and 2-story loft villas with fully equipped kitchens, free Wi-Fi, and parking! The resort has everything needed for your Vermont vacation – enjoy indoor and outdoor pools, Sidewinder’s Arcade, racquetball, and the Maple Kitchen, featuring a farm-to-table local cuisine experience. The Climb fitness center offers the latest exercise equipment, group fitness, yoga, basketball court, and also massage services. Explore the beautiful outdoors of Vermont with hiking and biking trails right from the resort.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Indoor pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Tennis court
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Outdoor pool
Restaurant
Meeting rooms
Convenience store
Non-smoking hotel
Picnic area
Self-serve laundry
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Room features
Air conditioning
Fireplace
Private balcony
Dishwasher
Microwave
Flatscreen TV
Sofa bed
Bath / shower
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
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Great View
Languages Spoken
English
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My husband and I had stayed at this resort twice before. Both times we had immensely enjoyed our selves at the resort. This third stay was such a major disappointment and most likely we will not be returning. We had requested the same rooms we had stayed in the last time, room 2111 in the Essex building. It is a super cute room with an upstairs and down stairs layout, tucked away and very comfortable..or so we thought. When we arrived we were checked in quickly and with a smile and all of the pleasantness we had experienced on previous stays. The desk clerk was sweet , kind and helpful. We checked into our room and noticed it was very cold. We turned on the thermostat and unpacked and watched some television. After an hour it was nice and warm until we went upstairs where it was still frigid. We were exhausted so decided we would deal with it in the morning. That night, although the bedroom was freezing we heard what we assumed was the heater which sounded like a water brook. When I got up my credit card company had sent me an alert that my credit card had been charged by the resort for a $103 charge which made no sense as we had paid the deposit on reserving and the remaining balance on check in. I phoned the front desk and asked about the charge. The desk person said she didn’t see it on our hotel bill. I let her know it was certainly there and I could email her a photo if she would like. She continues to say she didn’t see it and that this situation has happened before where a balance was owed from a prior stay or taxes and fees were applied later. I told her there was no way either of those things could be true as we last stayed six months ago and have stayed in two IHG properties since with no issue and that when we checked in there was no mention of either one of those scenarios. I then asked to speak with a manager. She said the manager would be in at ten. I asked for an email so I could send over photos of the charge and ask for an explanation. Well I sent the email and it was returned address not good. At this point I am doubly annoyed and contact the desk again to also note that the toilet does not flush properly and the email came back. The desk person says she has no idea why and will send maintenance. In the interim I try to contact Holiday Inn Customer service which also was a distant as they just transferred me twice back to the hotel front desk after I called twice and said I wanted to speak to someone other then the front desk, especially given the desk clerk could not even see the charge. After the second failure I gave up disappointed with the entire situation. The maintenance guy came and while he was there my husband told him about the heat problem. The maintenance guy knew exactly what was wrong...it seems the thermostat to our upstairs bedroom is actually located in the connecting room to ours which is a separate unit and which we had no access to. He was kind enough to go switch it on for us . He also said that the resort was aware of the water heater sounds and it is an issue in all of the units with that system and that once winter is over they will explore it further since it is a known problem that they would need to shut down the complete heating system throughout the resort to address. He completely fixed our toilet and we thought things would get better. Well that night our babbling brook heater noises escalated to a river level of sound. After a noisy night my husband contacted the desk and was assured that now that the heat was going it should settle out. The next night was BEYOND belief and we ended up sleeping on the cramped sofa bed downstairs because we could not take the noise!! It was unbelievable and sounded like a possessed freight train was going through the room or like a dam had broken!! Even downstairs we could still hear it. After a fairly sleepless night we contemplated checking out early or moving rooms. We went to the desk, not in the best of moods after having had a disastrous two nights, and asked to have our room moved because we had had it with sleepless nights. We also expressed our displeasure with the entire stay and lack of proper management in dealing with all the issues. Most specifically when I had finally been able to speak with the desk manager Dakota who said the charge was due to put changing the credit card from the one we reserved the hotel room with to a different one so the system never recognized we had already paid the deposit so charged it again. I told her that was not true as if that were the case then when we checked it shouldn’t the full amount been asked for but only the remaining balance was. She said she was unsure. I then asked her if this could happen again since obviously there seems to be an issue because the desk person told me a completely different story and I wanted to make sure my card wouldn’t “accidently” be charged again. She said she could not guarantee it but the desk clerk had told her the issues when she came in so she contacted the IT people and requested the erroneous hold be lifted so it should go back into my card before we checked out which is usually when holds are released. Well it didn’t get released till AFTER we checked out and AFTER the original hold for incidentals was released. She also said the desk clerk did not know what she was talking about because she was new and she would have to provide her with further training. At any rate when we asked to switch our room we had decided we would never return to the resort due to poor management and being treated rudely by Dakota for questioning unauthorized charges on our card and problems with the room. The two people at the desk which were Chef Rkiki and Tara treated us SO WELL! They listened without judgement and with compassion. They apologized for things that should not have happened that way and the chef gave us a generous voucher for the restaurant which we used for supper that night. Tara switched us to an awesome room in the main building and went out of her way to make sure it was acceptable to us and ready quickly. These two people went above and beyond to help us. The last night was amazing and saddened us as we had imagined our entire stay should have been that way. We checked out and went home feeling robbed of what should have been a great weekend as we both have worked and been ran ragged with the pandemic. Well little did we know the issue continued. A few days ago there was a random $218 credit that showed up on my credit card then disappeared a few hours later from the resort. I called my credit card company and they suggested I may need to get another card since there seems to be an issue with the resort and that just as easily that could have been a charge and it was strange to them why it disappeared so quickly. At any rate we will most likely not return to this resort. We should have been refunded for three of the nights of our stay as it was miserable, noisy and cold. We were further frustrated by Holiday Inns lack of assistance when I called them not once but twice. …
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Date of stay: April 2021Trip type: Travelled as a couple
Helpful
Response from Social Media, Owner at Holiday Inn Club Vacations Mount Ascutney Resort
Responded 2 days ago
We're so sorry to hear of the trouble you had during your most recent stay at Mount Ascutney Resort. It's important for our guests to feel at home while they're with us, and your feedback is very much appreciated. We hope you will come and see us again, so that we can restore your confidence in our service and accommodations. Thank you for sharing your comments.
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+1
Came here for my 50th birthday. We loved it the 2 bedroom villa was so amazing. The balcony was a pleasant surprise The Olympic size pool was great as was the arcade and the pool table and darts. The fire pit looked like it would be nice to sit around but was to chilly for us. The hotel is so beautiful the restaurant (the maple kitchen) is a must do the food was top notch ! All the staff was professional and helpful I will definitely be coming back for another stay.
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Date of stay: April 2021Trip type: Travelled with family
Helpful
Response from Social Media, Owner at Holiday Inn Club Vacations Mount Ascutney Resort
Responded 1 week ago
We're delighted to hear you enjoyed your stay at Mount Ascutney Resort! It's an honor to provide families with memorable vacations, especially for special celebration times and traditions! We hope you'll make us a new family favorite, and we look forward to seeing you again soon!
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Very clean Resort and close to many attractions/activities. Everyone will love visiting here! We love Okemo but it was a little warm this trip, 73 one day, yikes! We found many other activities and you must visit the Woodstock Farmers Market!
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Review collected in partnership with RCI
Date of stay: March 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Social Media, Owner at Holiday Inn Club Vacations Mount Ascutney Resort
Responded 1 week ago
There is no greater pleasure for us than to know our guests had a great time at Mount Ascutney Resort. Thank you for the awesome rating. Come and see us again soon!
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Large three bedroom unit with 3 baths. Nice work area for laptop. About thirty minute drive to either Okemos or Killington. Harpoon Brewery closeby in Windsor, Vt. Summer time hiking and biking would be great.
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Review collected in partnership with RCI
Date of stay: January 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Social Media, Owner at Holiday Inn Club Vacations Mount Ascutney Resort
Responded 8 Feb 2021
We love to know it when we’ve hit one out of the park! Thank you for taking time to share your rating of Mount Ascutney Resort. You made our day, and we hope to see you again soon.
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Nice hotel. Clean. Nice pool area. Limited places to eat. No breakfast options onsite. Limited things to do unless you bike and or hike. Not much open due to COVID but relaxing. Due to COVID guidelines you have to pre book your pool use and fire pit use. We stayed a weekend and were never able to book due to limit on people.
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Date of stay: August 2020Trip type: Travelled as a couple
Helpful
Response from Social Media, Owner at Holiday Inn Club Vacations Mount Ascutney Resort
Responded 27 Aug 2020
Thanks for your rating. Hopefully, your next stay at Mount Ascutney Resort will be 5 stars! We’re always looking for new ways to impress our guests and owners. Thanks for staying with us.
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PRICE RANGE
USD 122 - USD 228 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn club vacations ascutney mountain hotel brownsville, holiday inn brownsville, brownsville holiday inn
LOCATION
United StatesVermontBrownsville
NUMBER OF ROOMS
80
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Claim Your Listing Frequently Asked Questions about Holiday Inn Club Vacations Mount Ascutney Resort
Which popular attractions are close to Holiday Inn Club Vacations Mount Ascutney Resort?
Nearby attractions include Cornish-Windsor Covered Bridge (7.1 km), American Precision Museum (6.6 km), and Cornish-Windsor Bridge (7.1 km).
What are some of the property amenities at Holiday Inn Club Vacations Mount Ascutney Resort?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Holiday Inn Club Vacations Mount Ascutney Resort?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Club Vacations Mount Ascutney Resort?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Holiday Inn Club Vacations Mount Ascutney Resort?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Club Vacations Mount Ascutney Resort?
Conveniently located restaurants include Windsor Station Restaurant & Barroom, Harpoon Brewery, and Boston Dreams.
Are there opportunities to exercise at Holiday Inn Club Vacations Mount Ascutney Resort?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Is Holiday Inn Club Vacations Mount Ascutney Resort located near the city centre?
Yes, it is 0.3 km away from the centre of Brownsville.
Does Holiday Inn Club Vacations Mount Ascutney Resort offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Holiday Inn Club Vacations Mount Ascutney Resort?
Many travellers enjoy visiting Saint-Gaudens National Historic Site (8.9 km) and Upper Falls Covered Bridge (8.5 km).
Does Holiday Inn Club Vacations Mount Ascutney Resort have any great views?
Yes, guests often enjoy the mountain view available here.