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Holiday Inn Express Hotel & Suites West Valley City - Waterpark

Booking.comUSD 132*
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Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
USD 173*
USD 132*
USD 173*
USD 133*
USD 173*
USD 133*
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Holiday Inn Express Hotel & Suites West Valley City - Waterpark
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113 Reviews from our TripAdvisor Community

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Showing 109: English reviews
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West Point, Utah
Reviewed 4 weeks ago

Only spent one night here due to a function down the road. The room was very nice and clean. Quick checkin and friendly staff. Didn't use any of the other facilities; pool or breakfast area so can't comment on that. I would stay here again.

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Helpful?
Thank louupnorth
Washington
Reviewed 4 weeks ago

Perhaps we are to blame for choosing this hotel attached to a waterpark but stayed because of the area location and pet friendly rooms. The room was fine on the surface, but the bedding and towels were well past their prime- being flimsy and wrinkly. The outdoor areas surrounding the building were mostly empty, dirt lots with litter and dog...

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Helpful?
Thank sitesea
Mick S, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Thank you so much for taking the time to submit a review about our hotel. We appreciate all feedback as it allows us to improve our service. I apologize for the large crowds at the hotel during your visit, the majority of our guests are here for the water park for spring break. We have also reached out to West...

Salt Lake City, Utah
Reviewed 7 March 2017

We live about an hour from this hotel, and planned a visit to go to it after driving past it on the freeway. Even from the road, the hotel looks exciting to kids because of a big red water slide that runs out the wall of the hotel, snakes around, and goes back inside. When my 12 year old wanted...

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Helpful?
Thank UtahSkiMom
Mick S, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Thank you so much for taking the time to submit a review about our hotel. We appreciate all feedback, as it allows us to improve our service. I am sincerely sorry about the items that were misplaced while you were staying at our hotel. I can assure you that we put a high regard on security and theft as each...

Evanston, Wyoming
Reviewed 21 February 2017 via mobile

Room was good, service was good until we had a problem. And then all of the sudden the manager wasn't on duty, was told he would be there at 3, I called at 4:30 he wasn't there had a family emergency, called back at 7:30 he still wasn't in. Funny how that works! Website says free wifi, but it doesn't...

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Helpful?
Thank afitch79
Mick S, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Thank you so much for taking the time to submit a review about our hotel. We appreciate all feedback as it allows us to improve our service. I apologize that you had a problem during your stay with us regarding the loud neighbors in the room next to yours. I apologize that you were unable to find a manager to...

Seattle, Washington
Reviewed 9 February 2017

Out visit to the HI Express was preceded by a few nights at its sister hotel across the parking lot, Staybridge Inn. Overall, the HI Express was a strong experience; then rooms are clean and well-maintained, although the property and rooms are a bit older. The breakfast was as you would expect from HI Express, with perhaps a request to...

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Helpful?
Thank TravelerMJY
Mick S, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Safe travels Mick S. General Manager and the Holiday Inn Express staff

Reviewed 24 January 2017 via mobile

I would never recommend this hotel chain to anyone! The customer service that I received from the GM, Nick Snyder, at the West Valley City Utah location was absolutely terrible. He wasn't professional and would not honor the online voucher we purchased for that location after the hotel already said we could use it. Do not waste your money by...

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Helpful?
Thank Janelle A
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Dear Janelle A , Thank you for bringing your concern to my attention. I am very sorry for the troubles that you've experienced with regards to the validity of your online voucher. It is our goal to always provide the best hotel experience to our guests and your comments will help us know what areas we need to work on....

Denver, Colorado
Reviewed 14 January 2017

Booked our rooms in December, and we had confirmation numbers, my room was available but my traveling companions were told there was no room at the inn. We were told that "some mysterious person" had called and rebooked our rooms for a later date. Interesting since we use a corporate travel service and we all don't need to return their...

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Helpful?
1Thank fsb3ski
Mick S, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Thank you so much for taking the time to submit a review about our hotel. We appreciate all feedback as it allows us to improve our service. I apologize for the inconveniences that you had during your recent stay with us. I can assure you that the reservations that were in the system were for dates other than the ones...

rockford ,IL
Reviewed 13 December 2016 via mobile

This is a very pretty HIE close to the airport. I am told there is a water park as well, but since it is December and we have no kids with us, I can't comment on that. When we were given our "key", I was impressed with the added info that was included on the envelope. It contained the wifi...

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Helpful?
Thank teachem4
Mick S, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Thank you so much for taking the time to submit a review about our hotel. We appreciate all feedback as it allows us to improve our service and share our successes with our staff. I am sorry to hear that you found it difficult to sleep during your recent stay with us due to loud guests being near your room....

Pleasant View, Tennessee
Reviewed 4 December 2016

This was just a short getaway. It was a great short trip for the family. The rooms were nice and the beds were comfortable. A bit small for queen. The water park was so much fun. It had a kiddie section and a great water slide. The breakfast was fabulous for a complimentary breakfast. Very courteous desk help.

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Helpful?
Thank TamiM8
Mick S, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Mick S. General Manager and the Holiday Inn Express staff

Omaha, Nebraska
Reviewed 2 November 2016

This is a great hotel for a one-night stay, as it is close to restaurants, right off a main road and has all kinds of terrific amenities. While the "water park" was closed during my stay, everything else was great. it is a very clean property with a very friendly staff.

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Helpful?
Thank Sean W
Mick S, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Thank you so much for taking the time to submit a review about our hotel. We appreciate all feedback as it allows us to better our service, and product to ensure that you enjoy your next stay even more. We are so happy to hear that you enjoyed your stay with us, and we hope to see you again in...

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07/05/2017 08/05/2017
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Near Holiday Inn Express Hotel & Suites West Valley City - Waterpark

Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Brand new in Summer of 2009, the Holiday Inn Express in West Valley City, Utah is the newest and most modern hotel in the area. Conveniently located off I-215 and just south of I-80, our contemporary designed property is surrounded by majestic mountains and within walking distance to a variety of restaurants and entertainment. Our hotel is minutes from downtown Salt Lake City, Salt Lake City International Airport, Temple Square, USANA Amphitheatre, Rocky Mountain Raceway, Valley Fair Mall, E-Center (home of the Utah Grizzlies), Utah Olympic Oval, Hale Centre Theatre, Hogle Zoo, Energy Solutions Arena (home of the Utah Jazz), and the new Gateway Mall. We are a short drive from many premier ski resorts such as Snowbird, Alta, Brighton, Solitude, Park City Mountain Resort, Deer Valley and The Canyons. You will experience luxurious accommodations and a plethora of amenities such as a complimentary breakfast buffet featuring a variety of hot items, business center, fitness room, meeting space, wired and wireless, high-speed Internet access. Guests will enjoy our 3 story water park featuring 3 pools including a zero entry wading pool, a 183 foot water slide, heated whirlpool, party room, arcade, concession area, and a wet and wild jungle gym. We are confident that your stay in West Valley City will be a memorable experience and you ll have mountains of fun, so Stay Smart! ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites West Valley City - Waterpark

Address: 3036 Decker Lake Dr, West Valley City, UT 84119-5891
Region: United States > Utah > Wasatch Range > West Valley City
Price Range: $133 - $240 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites West Valley City - Waterpark 2.5*
Number of rooms: 92
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites West Valley City - Waterpark
Holiday Inn Express Hotel & Suites West Valley City - Waterpark Utah
Hotel Style:
#4 Family Hotel in West Valley City
#6 Business Hotel in West Valley City
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites West Valley City - Waterpark staff and other travellers.
1 question
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Logan, Utah
over a year ago

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Questions? Get answers from Holiday Inn Express Hotel & Suites West Valley City - Waterpark staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose another hotel without dishonest housekeepers”
UtahSkiMom, 6 Mar 2017 | Read review
“avoid first floor, lots of hall traffic to the pool”
TravelerMJY, 8 Feb 2017 | Read review
“We had family on both sides of bottom level and their didn't seem to be a problem with either side.”
TamiM8, 3 Dec 2016 | Read review
“Top floor!”
Prettykate11, 12 Sep 2016 | Read review
“Pick a room on the upper floor at the end of the hall... INSIST on it.”
kv1361, 29 Aug 2016 | Read review
5 of 5
Booking.com
USD 132* /night
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HIExpress.comUSD 133
TravelocityUSD 133
TripAdvisorUSD 132
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Prices are for 1 room, 2 adults
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