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Westgate Park City Resort & Spa

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Westgate Park City Resort & Spa
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746 Reviews from our TripAdvisor Community

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Showing 735: English reviews
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Reviewed 3 days ago NEW

Great spot right on the mountain, really great amenities on sight, but could use an upgrade on their technology as we had several electronic issues (TV, Electronic Room Lock, Arcade Games) that were a bit of an inconvenience. Their engineering staff was very accommodating, but this was still a source of minor frustration.

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Helpful?
Thank James K
Jackson, Michigan
Reviewed 3 days ago NEW

We had checked into another hotel that was very poor in regards to service and quality. I called the Westgate at 11 PM that night and Erin helped us change over immediately. On top of it she offered a very good rate. Her efforts will make me come back again! The location of the hotel was perfect and the rooms...

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Helpful?
Thank matttoren
Reviewed 4 days ago NEWvia mobile

In five days they have done the room 1....yes 1 time!!!! The manager and director of hotel ignored us!!!! We left 2 message on the answer machine of rhe hotel director but no reply!!! Nice job!Please choose another hotel!!!! This has a terrible service!

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Helpful?
Thank Giuseppe I
johnbeck2016, Manager at Westgate Park City Resort & Spa, responded to this review

Good Day Ms. Giuseppe, Thank you for sharing your feedback regarding your recent stay with us. I again would like to apologize for the housekeeping issue you experienced on Friday, our housekeeping team is trained to provide world class service and I apologize that we did not meet that standard on Friday. I would like to clarify for readers that...

Princeton, New Jersey
Reviewed 4 days ago NEW

I have been to this resort over 12 years. Every year its get better and better. But this year 2016, I think they went over and beyond. The service is really excellent in every single aspect. I would rate my vacation for this year as A+++++.

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Helpful?
Thank Jchian01
Reviewed 4 days ago NEWvia mobile

While the location of this hotel, makes it a great option, the service and cleanliness of the facility leaves a lot to be desired! As you can see with our photos, our room was very rundown with dust coming out of the vents, torn carpet and just plain dirty. We could not open the curtains in our room because it's...

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Helpful?
Thank Williephx
WestgateGuestRels, Guest Relations Manager at Westgate Park City Resort & Spa, responded to this review

We appreciate you bringing your thoughts to our attention. It is unfortunate to hear that you may have experienced a less than desirable stay. We take the cleanliness of all of our units and facilities very seriously and expect our accommodations to be up to our standards upon arrival of every guest. Your comments will be shared with our management...

Columbia, South Carolina
Reviewed 6 days ago NEWvia mobile

We had a great time at park city and the Westgate Resort. We really enjoyed the room and location. Pool areas were great. Be sure to pay attention to maps when trying to manuever around the complex, they will assist you in finding your way around.

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Helpful?
1Thank Rambler17
WestgateGuestRels, Guest Relations Manager at Westgate Park City Resort & Spa, responded to this review

Thank you for your review. We are excited to hear that you enjoyed our units, resort amenities, and convenient location. We look forward to seeing you again soon! Lissy

Swanmore, United Kingdom
Reviewed 6 days ago NEWvia mobile

The room was OK, but it was sold as self catering which is a joke. No chopping boards, no space for food storage and nowhere to eat in the room except some crappy fold out tables you can put in front of the sofa. The worst part was the service, we checked in an the kitchen area had dried food...

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Helpful?
2Thank David B
WestgateGuestRels, Guest Relations Manager at Westgate Park City Resort & Spa, responded to this review

Thank you for sharing your review. Based on the information that you have provided, you were in a studio unit. Please keep in mind that we have different unit types with full size accommodations. It is our hope that you brought your concerns specifically to our front desk staff regarding the cleaning of the unit and other requests, as they...

Maryland
Reviewed 1 week ago

Looks are deceiving. From the outside, this place looks great. In reality, most of the interior does not match the picture. Our room was in the no view "dungeon" of the first floor of Bear. (We requested a high floor but were told none was available).The room was much smaller than pictured on the website. The water in the shower...

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2Thank Crackerjacks7
WestgateGuestRels, Guest Relations Manager at Westgate Park City Resort & Spa, responded to this review

Thank you for bringing your concerns to our attention. Although a rare occurrence, anytime a guest is not satisfied or not comfortable for any reason it becomes a top concern, as guest satisfaction and comfort remain our number one priority. We expect all of our units and facilities to be nothing less than clean and fully functioning upon arrival of...

Tulsa, Oklahoma
Reviewed 1 week ago

I have stayed at Westgate 3 times in the last 16 months. We checked in this time and we had a few issues with the room. My wife called down to the VIP desk and complained about the issues. 5 minutes later a housekeeping manager was at my door with three maids. I spoke with her as they cleaned the...

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Helpful?
Thank KdawgOSU
WestgateGuestRels, Guest Relations Manager at Westgate Park City Resort & Spa, responded to this review

Thank you so much for sharing your experience. It is wonderful to hear that our staff was able to rectify your concerns immediately. We are glad that you enjoyed the rest of your stay. We appreciate you choosing us for your stay and hope you provide us with the pleasure again in the future! Lissy

Reviewed 1 week ago via mobile

I stayed the first weekend of February at the resort. There are some improvements made since my stay in the fall. The front desk team seems to be new but we're friendly and helpful. I was able to text the front desk during my stay which made things a lot easier. My room did not have a view of the...

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Helpful?
Thank JackLilly493
WestgateGuestRels, Guest Relations Manager at Westgate Park City Resort & Spa, responded to this review

We are excited to hear that you visited us during ski season. It is wonderful that you enjoyed our friendly and helpful staff. We are pleased that you liked our nice and clean units. It would be an honor to provide you with another excellent vacation! Lissy

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Ski-In / Ski-Out
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
  • Shuttle Bus Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Westgate Park City Resort & Spa offers a memorable vacation for all seasons. A Ski-in/Ski-out resort with ski valet located directly next to the RedLine Gondola for winter fun, and close to all the summer fun activities as well. Westgate Park City Resort & Spa also features the full service Serenity Spa by Westgate, Drafts Sports Bar and Grill for great food and beer overlooking the ski lifts and Wasatch Mountains, Edge Steakhouse for a cutting edge culinary experience, Marketplace that proudly brews Starbucks coffee and has a vast selection of beer, wine, spirits, groceries and sundries, features Utah's largest Indoor/Outdoor pool, and is the only resort to offer free shuttle service to downtown, local shopping and area events. Choose from fully furnished Studio Villas to Luxury and Signature Four Bedroom Villas, featuring kitchens, whirlpool tubs, steam showers and fireplaces. ... more   less 

Additional Information about Westgate Park City Resort & Spa

Address: 3000 Canyons Resort Drive, Park City, UT 84098-6552
Region: United States > Utah > Wasatch Range > Park City
Price Range: $270 - $1,291 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Westgate Park City Resort & Spa 4.5*
Number of rooms: 488
Reservation Options:
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Also Known As:
Westgate Park City Resort And Spa
Westgate Park City Hotel Park City
Westgate Hotel Park City
Westgate Park City Resort & Spa Utah
Hotel Style:
#2 Top resorts Hotel in Park City
#6 Business Hotel in Park City
#7 Spa Hotel in Park City
#7 Ski-In / Ski-Out Hotel in Park City
#7 Luxury Hotel in Park City
#18 Family Hotel in Park City
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Questions & Answers

Here's what travellers have asked, with answers from Westgate Park City Resort & Spa staff and other travellers.
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Questions? Get answers from Westgate Park City Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away from the elevators. Don't get a room that opens into the village square.”
 of 5 bubbles XenaJada49, 12 Feb 2017 | Read review
“Corner rooms facing slopes are quieter and convenient for all services and slopes.”
 of 5 bubbles fionam718, 3 Feb 2017 | Read review
“We like to stay on the top floor-quiet with great views:)”
 of 5 bubbles WendiS24, 2 Feb 2017 | Read review
“Look at Grand Summit next door”
 of 5 bubbles C5540VFkevinm, 17 Jan 2017 | Read review
“check in as early as possible.”
 of 5 bubbles Beavercreeked, 11 Jan 2017 | Read review
5 of 5