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I called within 24 hrs of leaving my room to be told my belongings will not be available for me to retrieve. The owner answers my phone call and said the room was rented and he could not check it. Which when we left they...More
Terrible experience that lasted less than 10 minutes due to a huge bed bug infestation on sheets pillows and furniture. If you decide to stay here check for bed bugs first. We ended up at a motel down the street. They did refund our money...More
I called ahead to make a reservation and to let them know I was mailing them a package. The package contained food and other provisions for my bicycle trip. They said they understood and would hold the package until my arrival.
The first time the...More
If I had an option to rate them a zero I would. It was recommended by a family member to stay at so, my husband and I called and made reservations. We asked for a king size bed and nonsmoking. She took our credit card...More
2 Thank Jennifer S
Response from dixiedee, Front Office Manager at Whitesboro Inn & SuitesResponded 1 September 2016
I am very sorry you had such a bad experience. I have not been there much lately due to surgery complications. If I had been there you would have gotten what you asked for, Despite all of my complaints to management about this desk clerk...More
My mom and I stayed for 2 nights to visit friends in whitesboro which recommended the hotel. The first thing is they didn't show that we called and reserved our room. Second we were quoted a totally different price from the 1st time we called...More
1 Thank Debra T
Response from dixiedee, Front Office Manager at Whitesboro Inn & SuitesResponded 12 March 2016
I am so sorry that you had a bad experience. The person working the desk has been reprimanded for their behavior although I am sure this doesnt help you much. All I can say is when I am working this would not have happened. Your...More
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