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SpringHill Suites Houston NASA/Webster

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209 Reviews from our TripAdvisor Community

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Showing 201: English reviews
Lubbock, Texas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

I am a loyal Marriott rewards member but this was very sub par. There was a lot of hair on the bathroom floor, the carpet was filthy and crackled when stepping on it, free guest internet not working, breakfast not up to par. Needs a lot of help or redo. I've stayed there before but it has digressed significantly. Change... More 

Helpful?
Thank beejenny3
ConcordHospitality, General Manager at SpringHill Suites Houston NASA/Webster, responded to this review

Dear beejenny3, As the cleanliness of our accommodations is a key priority, I regret that your guestroom fell short of our high standards. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our service. Additionally, I regret that you experienced issues with our internet and that breakfast was not to your... More 

A TripAdvisor Member
Reviewed 4 weeks ago via mobile

If you are into sleek, clean lines, you will enjoy yourself. Well managed, clean and way too much breakfast. The only negative was the buy your own happy hour. The workout room was limited, but the property offered free off site facilities.

Helpful?
Thank A TripAdvisor Member
ConcordHospitality, General Manager at SpringHill Suites Houston NASA/Webster, responded to this review

Dear yesterday, On behalf of our entire team I would like to thank you for your kind review. It’s wonderful to know that your stay was enjoyable. Our associates work hard to provide a pleasant stay, so we are appreciative that you took the time to review our hotel. Your feedback allows us to monitor the guest experience. Thank you... More 

Level Contributor
12 reviews
Reviewed 18 October 2016 via mobile

We booked the Springhill Suites NASA location for our daughters wedding. We had booked a block of rooms for the occasion. I can't say enough wonderful things about the staff! Our rooms were spacious, clean, and very accommodating. Anything we wanted was not a problem. The front desk staff felt like our family! This hotel is a must stay! We... More 

Helpful?
Thank Missi F
ConcordHospitality, General Manager at SpringHill Suites Houston NASA/Webster, responded to this review

Dear Missi F, We’re happy to hear from you and glad to know you and your guests enjoyed their stay. I’m pleased you found our amenities and service pleasant. We appreciate you choosing our hotel for this special occasion. Thank you for your kind feedback and we look forward to hosting you again. Best, Evette Torres General Manager More 

Rochester Hills, Michigan
Level Contributor
6 reviews
Reviewed 25 August 2016 via mobile

This hotel seems fairly new, as the decor is fresh, clean and modern. The front desk staff during my visit was extremely friendly, helpful and courteous. The room was clean and functional, especially for a business traveler. My only complaint would be with the air conditioning unit. It was extremely loud, especially when turned my enough. Loud enough to even... More 

Helpful?
Thank winters719
ConcordHospitality, General Manager at SpringHill Suites Houston NASA/Webster, responded to this review

Dear winters719, We are delighted you took the time to share your kind review; we value your comments. It’s wonderful to know your stay was pleasant. I’m glad you enjoyed our friendly service and accommodations. I have noted your feedback regarding the air conditioning. Thank you for staying with us and we look forward to seeing you again. Best, Evette... More 

Yoakum, Texas
Level Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 21 August 2016 via mobile

My daughter had just be discharged from surgery. She was very sedated and could not walk. They did not have a wheelchair but JOHN had a chair on wheels from the office brought to us, saw I was having trouble pushing her so he helped me push her up our room! He also changed our room to one closer to... More 

Helpful?
1 Thank bootlegger77
ConcordHospitality, General Manager at SpringHill Suites Houston NASA/Webster, responded to this review

Dear bootlegger77, Our staff makes sincere hospitality their priority; I’m glad that our team could provide some comfort and assistance during a stressful time. Reflections like yours allow us to monitor our guest experience. Thank you for your time in reviewing your stay, and we hope to host you again. Best Wishes, Evette Torres General Manager More 

Fort Worth, Texas
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 17 August 2016 via mobile

The staff was nice, check-in was quick, the beds were uncomfortable for some of us but fine for others, breakfast was fine (typical stuff). Unfortunately the rooms were dirty. I feel bad giving such a low score based on the inaction of a couple of people, but I believe in fair reviews and letting other travelers know what to expect.... More 

Helpful?
Thank jayjen
ConcordHospitality, General Manager at SpringHill Suites Houston NASA/Webster, responded to this review

Dear jayjen, Thank you for taking the time to write a review about your recent stay. As cleanliness of our guest accommodations is a key priority, we’re very sorry for the issues with your room during your stay. We will take your comments under consideration as we work to continually improve our guest experience. Your visit was not indicative of... More 

2 reviews
Reviewed 14 August 2016 via mobile

From the moment I walked in to Springhill Suites it was an instant feeling of relief that I had made the right choice. The refreshing colors and appearance of lobby was complimented by the staff that greeted me! Very friendly and helpful. Rooms are well laid out with separate toilet area and showers. Plenty of room to move around and... More 

Helpful?
Thank Diana P
ConcordHospitality, General Manager at SpringHill Suites Houston NASA/Webster, responded to this review

Dear Diana P, We are thrilled to hear that we provided you with a great stay. Your kind review is appreciated and serves as encouragement to our team who work hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Evette Torres General... More 

Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 August 2016

My wife and I recently spent a night at this hotel. It has a modern motive to it. It is clean and comfortable. It has a L sectional couch that is comfortable and also I modern style desk. It is equipped with a microwave and small refrigerator. The bed was very comfortable and the A/C worked well which is important... More 

Helpful?
Thank Larry G
ConcordHospitality, General Manager at SpringHill Suites Houston NASA/Webster, responded to this review

Dear Larry G, Welcome back! We’re pleased to hear our modern hotel, friendly staff, and convenient location made for an enjoyable stay. Thank you for your attention to sharing your review and we look forward to seeing you again soon. Best, Evette Torres General Manager More 

Pittsburgh, Pennsylvania
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 8 August 2016

I travel frequently to the area for business. Due to the high reviews, I thought to try this hotel over my normal. While the hotel itself is modern, clean and well maintained, I felt that the location left something to be desired. For the same price, I would rather have a full kitchen that other hotels offer. Compared to other... More 

Helpful?
Thank Schneidly77
ConcordHospitality, General Manager at SpringHill Suites Houston NASA/Webster, responded to this review

Dear Schneidly77, We take pride in providing the best accommodations and service; your feedback, which highlights success and areas for improvement, is appreciated. I’m happy to learn you found our hotel clean and modern and I have noted your recommendations regarding breakfast. Thank you for your time in reviewing our hotel. Sincerely, Evette Torres General Manager More 

Level Contributor
81 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 6 August 2016 via mobile

The hotel was in a great location for the work that we had do get done while in Houston. The breakfast was hot and ready in the morning. The front desk staff was accommodating and extremely cheerful! The employees acted as if they really enjoyed their jobs. The king suite was large and the bed was comfortable. I liked that... More 

Helpful?
Thank Luluzzz
ConcordHospitality, General Manager at SpringHill Suites Houston NASA/Webster, responded to this review

Dear Luluzzz, I’m thrilled to learn we were well suited to your travel needs; thanks for taking the time to share your experience. It’s wonderful to know you enjoyed our well designed rooms and ample breakfast. We appreciate your recommendation, but of course the highest form of praise would be your return! Best, Evette Torres General Manager More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Free Breakfast
  • Laundry Service
  • Multilingual Staff
  • Free Parking
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Among NASA /Webster, TX hotels, the SpringHill Suites by Marriott Houston NASA/Webster hotel blends modern style with relaxing comfort. It's easy to stay productive or just stretch out and relax in our spacious suites with custom comfort bedding, 32" flat screen TV, free wired and wireless high speed internet, mini-fridge and microwave. Start every day with our complimentary new breakfast featuring hot and healthy items. Unwind in our sparkling outdoor pool and don't miss a step in your healthy routine with our fitness center. Relax with a drink at our lounge or on our patio by our tranquil water feature. Ideally situated, the SpringHill Suites NASA/Webster hotel is located just 2 miles to NASA Johnson Space Center and minutes to Kemah Boardwalk and Big League Dreams Sports Park. Area companies include Houston Space Center, Boeing, and Lockheed Martin. The friendliest of Houston hotels, the SpringHill Suites by Marriott Houston NASA/Webster hotel is ready to exceed your expectations. ... more   less 

Additional Information about SpringHill Suites Houston NASA/Webster

Address: 1101 Magnolia St, Webster, TX 77598-5421
Region: United States > Texas > Texas Gulf Coast > Webster
Price Range: $115 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Houston NASA/Webster 3*
Number of rooms: 121
Reservation Options:
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Also Known As:
Springhill Suites Houston Nasa/Webster Hotel Webster
SpringHill Suites Houston NASA/Webster Big Bend National Park, TX
Hotel Style:
#2 Family Hotel in Webster
#2 Business Hotel in Webster
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Questions & Answers

Here's what travellers have asked, with answers from SpringHill Suites Houston NASA/Webster staff and other travellers.
1 question
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10 days ago

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Questions? Get answers from SpringHill Suites Houston NASA/Webster staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on the 2nd floor and heard no noise in 6 days =)”
 of 5 bubbles erick457, 25 Jul 2016 | Read review
“All rooms are quiet. We were on the 2nd floor just above the entrance,”
 of 5 bubbles pkrunch, 3 Jun 2016 | Read review
“Ask Steven.!!”
 of 5 bubbles 454kenh, 21 Apr 2016 | Read review
“Suites are really nice and you have a plenty of space.”
 of 5 bubbles RobertoF7, 6 Apr 2016 | Read review
“A lot of foot traffic through the bottom floor”
 of 5 bubbles TxJewel, 1 Feb 2016 | Read review
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