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Comfort Suites at So. Broadway Mall

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#15 of 38 Hotels in Tyler
Certificate of Excellence
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1 room 2 adults 0 children
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Comfort Suites at So. Broadway Mall
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123 Reviews from our TripAdvisor Community

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Showing 123: English reviews
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Reviewed yesterday NEW

My family and I really enjoyed our weekend stay. The hotel is easy to get to. The staff was friendly and courteous. Our room was nice and roomy, although the bed was just a tad too hard. Enjoyed the pool area. The hotel is in a very convenient location. We would definitely stay here again.

1Thank TeeTee0203
Reviewed 3 days ago NEWvia mobile

Comfort Suites in Tyler was beyond what I could have expected it was excellent Hotel for my needs! Especially for being handicapped everything I needed was accessible and more! They're hot continental breakfast was wonderful I love how they switched things that each day so you didn't have to have the same things. The rooms were beautiful and very clean!...

Thank Billie W
Reviewed 1 week ago

We've stayed at Comfort Suites several times but tried the new Residence Inn during our last visit to Tyler. While Residence Inn was good, we prefer Comfort Suites. Front desk staff is always friendly and helpful. The hotel is in a great location for shopping, near Loop 323. And the hotel is always quiet. Rooms are large and have been...

Thank tomtex451
KC M, Front Office Manager at Comfort Suites at So. Broadway Mall, responded to this review

Thank so much for taking the time to review our property. We appreciate and value you as a guest and thrilled to know you have chosen to return back to Comfort Suites for your lodging needs. I will definitely share your kind review with all our staff. They will be delighted to hear they have succeeded in making another guest...

Tyler, Texas
Reviewed 15 January 2017

We were very impressed with the professional way that the General Manager responded to a billing error at the location. He took the time to research and satisfy a question in a very professional manner. His name was Bob Patel and he is a credit to the organization. We plan to have our family stay at that location again.

Thank dbhyland2017
KC M, Front Office Manager at Comfort Suites at So. Broadway Mall, responded to this review

Thank you so much for giving us your feedback. We are very pleased that our General Manager was able to resolve your billing error. You are always a pleasure to deal with and I wanted you to know how much we all appreciate your loyalty with our hotel and with the staff. We look forward to your families next return!

Hutchinson, Kansas
Reviewed 26 December 2016

When I booked this room I expected appropriate, clean, okay, and affordable. When we checked in the outside and the lobby were clean and nice and the staff was friendly. They told us the hotel had recently been updated. But the real surprise was when we got to the room. Very nice large, clean room with a sitting area with...

Thank mnortonhudson
KC M, Front Office Manager at Comfort Suites at So. Broadway Mall, responded to this review

We are so pleased to hear that your stay with us was exceptional! It is always nice to get such positive feedback and we thank you for sharing that with others who are thinking about their lodging needs in their future trips to Tyler. We look forward to your next visit. Sincerely, Kc Moffitt

Reviewed 30 November 2016 via mobile

The hotel is newly renovated and it really shows. The room was very cozy and comfortable. The bed was a dream. Very nice for the money. The staff was very friendly and courteous. Located at the back door of the Broadway Mall with restaurants within walking distance.

Thank Belinda T
Management response:

Thank you for your kind review. We appreciate you. The entire staff looks forward to your next return.

Reviewed 31 October 2016

Our tandem bicycle club from Dallas rode to Tyler and spent the night here, and then rode back the next day. LaKeidra, the manger, was so helpful in our group reservation. And we were surprised when we got there that she had arranged for all of our bicycles to be stored in a conference room and we were able to...

Brandy F, Guest Relations Manager at Comfort Suites at So. Broadway Mall, responded to this review

Dear MELINDA M, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. It means a...

waco, texas
Reviewed 17 October 2016

I enjoy staying here when I am in Tyler because it is "off the beaten path" but still very convenient to everywhere I need to go while in Tyler. Restaurants, shopping, athletic venues and hospitals are all nearby. My room was very comfortable, clean and quiet. Breakfast was complimentary and delicious.

Thank 4familytravelers66
Brandy F, Guest Relations Manager at Comfort Suites at So. Broadway Mall, responded to this review

Dear 4familytravelers66, Thank you so much for this lovely review you have of our hotel. We are so glad to know that you had a great time with us and thank you so much for appreciating our efforts of providing you with clean and comfortable accommodations. We are also happy to hear that you found the location to be so...

Bryan, Texas
Reviewed 5 August 2016

We had a 3.5 hour drive to Tyler after a long day at our jobs and arrived at 8PM on a Friday night. We we walked in there was a group of young people in the lobby and the adults were at the counter checking in. We stood awkwardly off to the sign and the night hostess saw us and...

Thank 05txblue
Bob P, General Manager at Comfort Suites at So. Broadway Mall, responded to this review

Dear Guest, We are deeply sorry to hear about your recent experience at our hotel.Our staff is always ready to welcome each and every guest at all times and serve them with the best hospitality.As we try to cater each guest needs or any particular group we do run into many Scenarios where unexpected delays do happen.We also understand that...

Dallas, Texas
Reviewed 3 August 2016

I stayed here for work purposes. The staff was pretty friendly. The continental breakfast was very minimal. The rooms are specious. They have an indoor pool, but you have to walk out of the hotel, and into another door to get to the indoor pool. The floors are VERY thin! You can always here people on other floors walking. My...

Thank thollandam
Bob P, General Manager at Comfort Suites at So. Broadway Mall, responded to this review

Dear Guest, We Thank you for being our guest during your recent job related visit to Tyler. We appreciate the time you have taken to share your concerns regarding your experience at our hotel. I would like to Apologize on behalf of my entire staff for not being able to provide you with the Services you expected. I am also...

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  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Kitchenette
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Breakfast Available
  • Dry Cleaning
  • Laundry Service

Additional Information about Comfort Suites at So. Broadway Mall

Address: 303 E Rieck Rd, Tyler, TX 75703-3880
Region: United States > Texas > Tyler
Price Range: $104 - $174 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Comfort Suites at So. Broadway Mall 2*
Number of rooms: 65
Reservation Options:
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Also Known As:
Comfort Suites At So. Broadway Mall Hotel Tyler
Comfort Suites Tyler
Tyler Comfort Suites
Comfort Suites At So. Broadway Mall Tyler, Texas
Hotel Style:
#8 Family Hotel in Tyler
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Questions & Answers

Questions? Get answers from Comfort Suites at So. Broadway Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for third floor. No one above you.”
 of 5 bubbles tomtex451, 12 Feb 2017 | Read review
“Stay on the 3rd floor, so you don't hear people walking above you.”
 of 5 bubbles thollandam, 3 Aug 2016 | Read review
“The beds are very nice and comfortable!!”
 of 5 bubbles DaleW6, 31 Jul 2016 | Read review
“Room was great size with sofa and chair area. I was on top floor and experienced no problems.”
 of 5 bubbles amybetha2016, 15 Jan 2016 | Read review
“We stayed on the second floor which seemed to have less night time traffic and noise than the first floor.”
 of 5 bubbles Bluecorduroys, 13 Jan 2016 | Read review
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