We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Holiday Inn Express & Suites

Booking.comUSD 108*
View Deal
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 108*
USD 109*
USD 108*
Compare best prices from top travel sites
and 9 more sites!
Professional photos
Holiday Inn Express & Suites
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

60 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
There are newer reviews for Holiday Inn Express & Suites
See the most recent reviews
Showing 60: English reviews
Reviewed 3 August 2015 via mobile

We stayed here for 2 nights as a family of four to accompany my husband as he went to a work meeting in Tyler. I had a great experience. Clean room!! Comfy beds, great customer service and loved the free breakfast! Pool could use a little TLC but overall great experience.

 Report
Helpful?
Thank dpc30
Shawna I, Guest Relations Manager at Holiday Inn Express & Suites, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Shawna I Front Desk Agent

Reviewed 27 July 2015 via mobile

Stayed here for a time-share presentation and was pleasantly surprised...beds were very comfortable memory foam mattresses and fantastic breakfast. Staff was friendly and helpful. Small pool but nice. Bigger than usual bathrooms and room was clean.

 Report
Helpful?
Thank Krista V
brendarichardsonhie, Guest Relations Manager at Holiday Inn Express & Suites, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again soon. Sincerely, Brenda, S Guest Relations Manager @HIE Tyler North

New York City, New York
Reviewed 22 July 2015

I found this hotel to be mediocre at best. I needed a room with 2 double beds since I was traveling with my sister, and this was the only area hotel where I was able to make a reservation for 2 double beds. When we arrived I was told 2 double beds were not available, and that I was being...

 Report
Helpful?
Thank MacKenzie C
brendarichardsonhie, Guest Relations Manager at Holiday Inn Express & Suites, responded to this review

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the experience during your stay. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the...

DeSoto, Texas
Reviewed 11 July 2015

Had a special timeshare deal, so they put us up in this hotel, which at the time I knew I would be in good hands because of the name of the hotel. Nope, this hotel is very old and outdated and has a odor throughout the hotel. Rooms were cleaned, not spotless beds were comfortable if you could get a...

 Report
Helpful?
Thank Parispaigepayton
brendarichardsonhie, Guest Relations Manager at Holiday Inn Express & Suites, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Brenda,...

Reviewed 6 July 2015 via mobile

Where to start. This is a place we have been staying for the last 10+ years because of the customer service & the quality. We would stay 2+ /,,yrs. This time not a good experience. Got to room, desktop chair was torn up, (leather off arms,etc. Not cleanable). Called desktop & I have nevergot replacement, but was no better. When...

 Report
Helpful?
Thank Joan C
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites, responded to this review

Dear Joan C, Thank you for choosing to stay with us again and for taking time to post a review of our property. I am sorry you had issues with some of the room amenities. I also apologize that breakfast fell below your expectations. Please know that we treat this matter seriously as it will be looked into. Your review...

Butterworth, Malaysia
Reviewed 5 July 2015 via mobile

Holiday inn has been one of our prefer places to stay, but this one was a disappointed. We already paid higher price because of July 4th weekend and still need to pay extra for a small service that we requested. Bathroom tub water drained extremely slow, make the tub looked really nasty. The challenge was not many hotel choices in...

 Report
Helpful?
Thank Tiffany T
brendarichardsonhie, Guest Relations Manager at Holiday Inn Express & Suites, responded to this review

Thanks for the review. We apologize for the inconveniences you faced during your stay. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Brenda, S Guest Relations @HIE Tyler North

Reviewed 22 June 2015 via mobile

Overall not a terrible hotel but it is showing some wear. Chair in our room had one leg broken and someone had attempted to fix it with a couple of large screws but it didn't work. The hand bar in the shower was loose from the wall. The microwave had been unplugged and when I tried to plug it back...

 Report
Helpful?
Thank Kelly P
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites, responded to this review

Dear Kelly P, Thank you for taking the time to review our property. I appreciate your kind remarks about the courteous and friendly staff. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It sounds like we fell short of our goal...

Reviewed 8 April 2015 via mobile

Great experience. We arrived late but were pleased with everything. Paul was at the front desk and was very quick to set us up with the rooms and tell us about the area. He was very informative and it was nice to have someone at the desk that took a few extra minutes to talk to us and not send...

 Report
Helpful?
Thank ddub0711
HIE North Tyler E, Manager at Holiday Inn Express & Suites, responded to this review

ddub0711, WE are so happy to hear that Paul made your stay an excellent stay. We value him on our staff tremendously and only look forward to where he is going to go in the future! We are so glad that everything was great with your stay and look forward to you returning. Have a great Spring and look forward...

Calgary, Alberta, Canada
Reviewed 28 January 2015

This hotel is found on the West Gentry Parkway and is a great central spot for those person's needing a nice spot to head back to after a long work day. Clean, comfy rooms and the guest check in was smooth. Currently under some renovations, but seamless. They have managed to move their food and beverage services into a ballroom...

 Report
Helpful?
Thank Lars F
brendarichardsonhie, Guest Relations Manager at Holiday Inn Express & Suites, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear that you enjoyed your stay with us. Please come again soon. Sincerely, Brenda, S Guest Relations @HIE Tyler North

McKinney, Texas
Reviewed 5 December 2014 via mobile

I stayed here for two nights and my stay was very good. I got a room with mini refrigerator and separate seating area. The bed was very comfortable and felt like a memory foam type mattress. The fitness area was small but everything worked. The complimentary breakfast was typical Holiday Inn Express fare.

 Report
Helpful?
Thank DDay1959
HIE North Tyler E, Manager at Holiday Inn Express & Suites, responded to this review

RE: Good hotel with friendly staff; Thank you so much for such a kind review of the place. Regarding the fitness center what is something that would make it more appealing to you for future? Regarding breakfast is there something you would like to see added in the mix to make it more pleasurable. We are always seeking new ideas...

31 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (10)
Viewed
Hotel & Grounds (5)
Viewed
Room/Suite (1)
Viewed
Other (4)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (21)
Viewed
Hotel & Grounds (13)
Viewed
Bathroom (1)
Viewed
Room/Suite (2)
Viewed
Dining (4)
Viewed
Pool/Beach Area (1)
04/06/2017 05/06/2017
Hotels you might also like...
Travellers also viewed these Tyler hotels
9.5 km away
Holiday Inn Express & Suites Tyler South
3.9 km away
Executive Inn and Suites
12.8 km away
Residence Inn Tyler
Residence Inn Tyler
#8 of 38 in Tyler
158 reviews
Show Prices
Show Prices
Show Prices
10.7 km away
Sleep Inn & Suites Tyler South
10.6 km away
Holiday Inn Tyler-South Broadway
10.4 km away
Best Western Plus Southpark Inn & Suites
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Holiday Inn Express Hotel & Suites Tyler offers 67 interior corridor guest rooms.Come experience the warm and friendly atmosphere of the Holiday Inn Express in North Tyler, Texas. Flying in to Tyler Pounds Airport? Give us a call at least 24 hrs in advance and pre-book your ride. Our complimentary airport shuttle service runs from 7 AM to 10 PM and we'd be happy to pick you up. We're just minutes away from Caldwell Zoo, Tiger Refuge Park, and the beautiful Tyler Rose Gardens. We are also convenient to the University of Texas at Tyler Medical Center and Mother Frances Hospital.Our free deluxe breakfast serves hot items to get your day started. Check out our web site and take a look at the cinnamon rolls. Can't you just smell 'em? Stay on track with your fitness regime by working up a sweat in our fitness center. Feel like you are at home in one of our business suites or relax in our Jacuzzi suite. All rooms feature free high speed Internet along with a mini fridge and microwave, full size iron board and steam iron and color TV with free HBO. Our apologies, but no pets are allowed. Must be 21 years of age unless active military. Pool and hot tub closed until further notice. ... more   less 

Additional Information about Holiday Inn Express & Suites

Address: 3247 W Gentry Pkwy, Tyler, TX 75702-1312
Region: United States > Texas > Tyler
Price Range: $129 - $166 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites 2.5*
Number of rooms: 67
Reservation Options:
TripAdvisor is proud to partner with Hotwire, Expedia, Hotels.com, Booking.com, Priceline, IHG, Cancelon, Cheap Tickets, getaroom.com, HotelQuickly, HotelsClick and Hotel.de so you can book your Holiday Inn Express & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express And Suites
Holiday Inn Express Hotel Tyler
Holiday Inn Tyler
Tyler Holiday Inn
Holiday Inn Express & Suites Tyler, Texas
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express & Suites staff and other travellers.
2 questions
Ask a question
3 months ago

See all questions (2)

Questions? Get answers from Holiday Inn Express & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try a different hotel.”
littlemtn, 31 Oct 2015 | Read review
“Choose one with out the loud air condition unit”
Parispaigepayton, 10 Jul 2015 | Read review
“stayed on top floor”
mjkfarm, 12 Oct 2013 | Read review
“Join the Priority Club to get room upgrades”
TexasPadre, 11 Oct 2012 | Read review
“If you join their rewards program, you get a complimentary upgrade to a better room!”
LillyS280, 9 Oct 2012 | Read review
5 of 5
Booking.com
USD 108* /night
View Deal
Hotwire.comUSD 109
Expedia.comUSD 108
PricelineUSD 107
View all 11 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates