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BEST WESTERN PLUS The Woodlands

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222 Reviews from our TripAdvisor Community

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Showing 221: English reviews
Spurger, United States
Reviewed 2 weeks ago

Staff was polite and helpful, rooms were quiet, clean, and no problems with my stay. They have a pool but closed for the season. On site gym is small but gets it done. Internet is good and easy to log on to it.

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Helpful?
Thank David B
Jack T, General Manager at BEST WESTERN PLUS The Woodlands, responded to this review

Thank you for staying with us and taking the time to give us feedback on your stay. I appreciate your comments and look forward to serve you again. Looking forward to see you again soon.

Reviewed 24 October 2016

I was not able to book online. When I called the hotel directly to make a reservation, I asked for a quiet room. When I arrived I was told that there were only 2 rooms remaining and they did not hold a room on the 'quiet' side. I was put on the 4th floor in room 404. It was basically...

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Helpful?
Thank Jillian R
Jack T, Manager at BEST WESTERN PLUS The Woodlands, responded to this review

I am sorry about your experience and would like to apologize to you on behalf of the management and staff of the hotel. I will look into this and address your concerns accordingly.

Reviewed 11 October 2016

6:30 AM ON SUNDAY, OCTOBER 9, 2016. Not handled properly. No direction given by staff. Everyone didn't evacuate. No fire company came to release everyone back into the hotel. It went off and people just filed back in. Clerk at the desk didn't even look up.

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Helpful?
Thank marybJ8034UN
Jack T, General Manager at BEST WESTERN PLUS The Woodlands, responded to this review

Thank you for taking the time to give us a survey. Let me apologize to you for the situation you faced due to the Fire Alarm going off. I am really sorry that this was not handled in the proper manner and I assure you that I am taking all steps to rectify the matter.

Slagle, Louisiana, United States
Reviewed 24 September 2016

We had a room with a king bed and a sofa. The sofa was in bad shape, and we had to call the desk and ask for someone to change the sheets on the bed. We would not recommend this hotel. It is close to the Woodlands and I45.

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Helpful?
Thank Billie S
Jack T, General Manager at BEST WESTERN PLUS The Woodlands, responded to this review

Thank you for staying with us and responding to the survey. I am really sorry about your experience you had with us and would like to apologize for not being able to fulfill your needs. I will see that these concerns are addressed and hope you will give us another chance to show you that we are better. Thank you.

Reviewed 14 September 2016

The hotel is nice, but the internet is sketchy and the hotel is very close to I45 and the feeder road. Loud noises constantly of cars, trucks, motorcycles, and sirens. Use a white noise machine and/or earplugs. The room is clean, but I have a problem with odors and there was a sickly sweet odor in the room. I grew...

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Helpful?
Thank clas1
Jack T, General Manager at BEST WESTERN PLUS The Woodlands, responded to this review

Thank you for staying with us and taking your time to give us feedback on your stay. I really appreciate your comments and will be looking to improve your concerns . I am sorry if we did not meet your expectations this time but will try to make it better the next time. Hoping to see you again soon.

McKinney, United States
Reviewed 7 September 2016

Nice room, Helpful staff. Had problem with refrigerator and manager had it fixed in 5 to 10 minutes . Breakfast was good and easy location to get to. Would recommend this hotel for the future. The End

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Helpful?
Thank Heath S
Jack T, General Manager at BEST WESTERN PLUS The Woodlands, responded to this review

Thank you for staying with us and giving us your feedback. We look forward to see you again and serving you even better.

Richmond
Reviewed 7 September 2016

I could have stayed at several other locations in the Woodlands but I why change locations when I have found the Best Western Plus to be just what I want. The people are friendly and helpful and the rooms have always been what I liked. If you are sensitive to road noise, you may want to ask for a room...

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Helpful?
Thank gordonk825
Las Vegas, Nevada
Reviewed 1 September 2016

The front desk staff was absolutely wonderful! Very polite, helpful, and accommodating. They are the best! The hotel was clean and the rooms were very nice. Bed was comfortable with spacious bathroom. If you are in area and need place to stay, please give them a try.

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Helpful?
Thank coachcanale
Jack T, General Manager at BEST WESTERN PLUS The Woodlands, responded to this review

Thank you for taking the time to give us your feedback. We appreciate your good comments and look forward to seeing you at our hotel again.

St. Petersburg, Florida
Reviewed 30 August 2016

They overcharged my credit card. The jacuzzi tub did not work. They did not offer to give any pillows for child who was on the hide-away bed. I feel overcharging a credit card is theft. Prior to this stay I was loyal to Best Western. No more!!!!

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Helpful?
Thank cyoung8050
Jack T, General Manager at BEST WESTERN PLUS The Woodlands, responded to this review

I am sorry about your experience at our hotel and on behalf of my whole team would like to apologize to you for the bad experience you had .

Boerne, Tx, United States
Reviewed 15 August 2016

this was a perfect place for us to stay, as it was near our family gathering. The hotel was easy to find and to get in and out. The property is very nicely maintained, and the staff was very friendly and helpful. A good choice; will use again.

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Helpful?
Thank Garry T
Jack T, General Manager at BEST WESTERN PLUS The Woodlands, responded to this review

Thank you for staying with us and for giving us a feedback on your stay. We look forward to see you again and serve you even better.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Located in The Woodlands, Texas, the Best Western The Woodlands offers a wooded, serene location just minutes away from world renowned golfing, fine dining and first class hospital care. The Woodlands is home to many global companies including Anadarko Petroleum, Chevron Phillips and Hewitt Associates. The Best Western The Woodlands offers genuine Texas hospitality with a smile. Customer service is our forte. Cool off in our sparkling pool, exercise in our fitness center, work in our business center or enjoy a hearty breakfast. We have it all. We look forward to taking excellent care of you during your stay. ... more   less 

Additional Information about BEST WESTERN PLUS The Woodlands

Address: 17081 Interstate 45 S, The Woodlands, TX 77385-3302
Region: United States > Texas > The Woodlands
Price Range: $122 - $150 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS The Woodlands 2.5*
Number of rooms: 62
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Also Known As:
Best Western The Woodlands Hotel The Woodlands
The Woodlands Best Western
BEST WESTERN PLUS The Woodlands Texas
Hotel Style:
#7 Romantic Hotel in The Woodlands
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Questions & Answers

Questions? Get answers from BEST WESTERN PLUS The Woodlands staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on back of hotel are very quiet.”
 of 5 bubbles coachcanale, 1 Sep 2016 | Read review
“We had a room at the back and had a little traffic noise but nothing to bother us.”
 of 5 bubbles latrevor, 5 May 2016 | Read review
“Rooms opposite the Interstate.”
 of 5 bubbles NOLASIA, 4 Mar 2016 | Read review
“Do not Stay HERE”
  • Really? Just GROSS. Was it ever CLEANED?
 of 5 bubbles rizzo3232, 11 Nov 2015 | Read review
“Lower floor”
 of 5 bubbles catbeckster, 23 Oct 2015 | Read review
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