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Residence Inn Dallas Plano/The Colony

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Residence Inn Dallas Plano\/The Colony
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101 Reviews from our TripAdvisor Community

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There are newer reviews for Residence Inn Dallas Plano/The Colony
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Showing 98: English reviews
Reviewed 1 May 2016 via mobile

Awesome breakfast with regular changes , awesome evening snacks n very nice room service too , surely will stay at same hotel next time I m in the town .. Quite near to legacy drive , 5 mins drive so ur office can be really near to this one . Good value for money

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Helpful?
Thank Disha G
mike c, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review

Thank you so much fro telling us about your recent stay at The Residence Inn , and especially your kind words about our evening reception or what we call , "The Mix". We continue to strive to vary the options, so the food selections are different with every visit. We are convenient to Legacy drive and Headquarters to many corporate...

Texas
Reviewed 25 April 2016 via mobile

Stayed at this property to attend an outdoor country in Frisco Texas. The staff was extremely friendly and helpful. Only negative thing that caused me to rank them other than excellent is that the breakfast was below par. Unfortunately they were out of a lot of things about an 1/2 hour before it ended. However I would still recommend staying...

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Helpful?
Thank Grizzly386
mike c, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review

Grizzly, We are happy that you selected our hotel for your trip to the concert at Toyota Stadium. We did have a large crowd that particular morning attending the event and we were not as prepared, as we normally are. Thank you as well, for the kind words about the team here. They work hard to take care of every...

Santiago Metropolitan Region, Chile
Reviewed 23 April 2016 via mobile

The staff in reception and kitchen was a very kind people, the girl in the recepción even helped me with a issue on my credit card. The hotel in general is old and they charge for clean service but the clean was only make up the bed and change towel, in four days nobody cleaned the floor in bathroom or...

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Helpful?
Thank Alejandro C
mike c, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review

Alejandro, I apologize that you did not have the same experience that so many of our guest's have each day. In fact, we recently received Marriott's Silver Service award for remaining in the top 15%, for excellence in Guest Satisfaction. Guest room cleanliness were among the highest scores that we re received. I will certainly look into the situation and...

Reviewed 15 April 2016 via mobile

We booked a suite here months ago (through the hotels website not a third party) and arrived today after two days of travel to have them tell us they gave our hotel away. They then sent us away to another, worse hotel (both subjectively and objectively by trip advisor rating and hotel rating). This was despite being rewards members and...

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Helpful?
Thank Kendall K
mike c, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review

Mr. K. I apologize that I was not aware of your situation. I would greatly appreciate an opportunity to discuss the situation with you. I apologize that for whatever reason we were not able to accommodate you and your family and you relocated to another hotel. Please feel free to reach out to me an your convenience. 214-469-2525

charlotte
Reviewed 21 January 2016 via mobile

Upon check in my dish washer was still loaded up with the previous residence dirty dishes. I asked twice to wash them without prevail. I ended up washing dishes after receiving dish washer packets from the front desk. In the room the vinyl was pealing from the furniture. At breakfest the bacon was swimming in grease. The wifi " which...

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Helpful?
Thank slowspd
mike c, Manager at Residence Inn Dallas Plano/The Colony, responded to this review

Dear Slowspd, Thank you for taking the time to inform us about your recent stay. Your experience is not indicative of the level of service we demonstrate on a daily basis. We take these issue very seriously, and I can assure you of immediate and corrective action. Thankfully most of the items you mentioned are in the process of being...

Naples, Florida
Reviewed 17 January 2016

I understand that this is a new Residence Inn and it shows it's newness well. The place is extremely clean and well maintained with one of the most friendly staff's I have encountered. The room is typical of a Residence Inn and I love the layout. As a business traveler it is nice to have the extra room to stretch...

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Helpful?
Thank BlueMarlinDave
mike c, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review

Dear Blue Marlin Dave, Thank you so much for taking the time to tell us about your stay. We really appreciate the kind words about the cleanliness, upkeep and friendliness of the team her. While the hotel is 7 years old, we take great pride in keeping it in great condition. You are exactly right in the need for close...

Springfield, Illinois
Reviewed 1 January 2016

This is our 3rd or 4th stay at this property. We like the suite set up since we are here for the holidays with dogs for and extended stay. If you like to hit the downstairs breakfast, there is always some different to offer for a hot dish along the standard breads, cereals and waffles. The staff is very accommodating...

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Helpful?
Thank Tighedog
mike c, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review

Happy New Year, and thank you for your kind words. The team is so glad that we have become your home away from home during your Holiday visits to The Colony. The breakfast ambassadors do a great job of getting our house guests started off with a warm breakfast and we are delighted that you were able to join us....

Orlando, Florida
Reviewed 12 November 2015 via mobile

I attended a conference next door@ cascades when I stayed here. At check -in I forgot my authorization slip needed for my rate & Rey was a delight to work with @ the front desk. My room was well manicured, bed comfy. I held a brainstorming session in the room with 3 other folks. It was nice to have the...

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Helpful?
Thank HappyHomeStager
mike c, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review

Dear Happy Home Stager, Thank you so much for your review posting about your experience at our hotel. With our profession, attention to detail is very important and the fact that you pointed out how the room looked “manicured” says a lot about the hardworking ladies in housekeeping. Rey is our Resident superstar, and I am so glad he was...

Chicago, Illinois
Reviewed 8 November 2015

This hotel has a friendly staff and very clean, large, and comfortable rooms. The kitchen and bathroom were spotless and very up-to-date. Would not hesitate to stay here again. The only possible improvement I might suggest is an expansion of their sundries and snack area. (Nothing available within walking distance).

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Helpful?
Thank Patty M
mike c, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review

Patty, We greatly appreciate you taking a moment to inform us about your experience at our hotel. Your comments about the team here and their friendliness and the details about the spacious rooms. We especially thank you for the comments about the market/gift shop. We have been working hard to plan the improvements that will be made with our renovation...

Washington, D.C.
Reviewed 22 October 2015

Giving it a 4 because it is better than a 3 (average). It's hotel style, not an outdoor entrance like some Residence Inns. 4 stories, pool, whirlpool, well-maintained grounds and pool area. Evening snacks and beer and wine, very nice, and hot breakfast, sausages, bacon?, muffins, toast/breads, scrambled eggs, waffles, juices and coffee and tea and fruit mix. Also have...

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Helpful?
Thank Joanna3333
mike c, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review

Joanna, Thank you for taking the time to detail your experience at the Residence Inn in The Colony. Your specific observations are very valuable for us to improve our levels of service that, as you mentioned , Rey was able to provide. We are certainly making changes to our Business Service Center, in the upcoming months. We would appreciate the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Free Parking
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
Official Description (provided by the hotel)
Experience the brand new Residence Inn by Marriott Dallas Plano/The Colony hotel where we have perfected the extended stay experience. This all-suite The Colony, Texas hotel is situated in the heart of The Colony, TX just 2 miles to Legacy Park home to Frito-Lay, JC Penney, Stonebriar Mall, The Shops at Legacy & EDS HQ in Plano, and Nebraska Furniture Mart. Residence Inn by Marriott The Colony hotel is only minutes to Pizza Hut Park, Dr. Pepper Stars Center, Five Star Park, The Tribute Golf Club and the cities of Plano, Frisco and Dallas, Texas. Pamper yourself with the space you need in our contemporary suites with fully equipped kitchen, living area and free high speed internet. Start your day right with a free hot, buffet breakfast. ... more   less 

Additional Information about Residence Inn Dallas Plano/The Colony

Address: 6600 Cascades Court, The Colony, TX 75056
Region: United States > Texas > The Colony
Price Range: $133 - $283 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Dallas Plano/The Colony 3*
Number of rooms: 102
Reservation Options:
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Also Known As:
Residence Inn Dallas Plano/The Colony Hotel The Colony
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Dallas Plano/The Colony staff and other travellers.
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Questions? Get answers from Residence Inn Dallas Plano/The Colony staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Quieter rooms are on the 4th floor -- no jumping kids above you :-)”
 of 5 bubbles 621cindim, 6 Oct 2016 | Read review
“If you are going to cook bring your favorite spices.”
 of 5 bubbles notaperp, 24 Jul 2016 | Read review
“I was in the front, 3rd floor in a room that overlooks the pool and highway which was okay. I do not know what the view is from rear rooms.”
 of 5 bubbles Joanna3333, 22 Oct 2015 | Read review
“Nice rooms with kitchen”
 of 5 bubbles Yoges08, 9 Oct 2015 | Read review
“pick rooms facing north away from Highway 121”
 of 5 bubbles RezaDu, 29 Jul 2015 | Read review
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