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Residence Inn Dallas Plano/The Colony

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Residence Inn Dallas Plano\/The Colony
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101 Reviews from our TripAdvisor Community

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Showing 98: English reviews
The Colony, Texas
Reviewed 1 week ago

Call before reserving to make sure that the renovations are complete. We stayed were told at check in workers present 9-5 daytime only. It was 10:35 tonight and guys were in the room below us literally drilling. It sounded like drywall hanging. Absolutely ridiculous. If we were not traveling with small children we would have checked out immediately. We will...

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Helpful?
Thank msmellomo
mike c, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review

MSMELLO, Thank you for taking the time to inform us about your experience. We are renovating the guest rooms and public space at the Residence Inn, and expect to be completed by December 15th. While the property is going through a renovation, we have made every effort to reduce the impact on our guests. The guest rooms are getting new...

Miami, United States
Reviewed 31 October 2016

Disgusting! Roaches (check the photos)? We also watched a rat swimming in the pool having a great time. Hotel is run down. Bathroom light did not work and we stayed here a couple of times (hoping it was just a fluke) only to find that each time the rooms smell like animal. We saw one room that had 3 dogs...

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Helpful?
Thank Matthew C
mike c, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review

This review was written by the husband of a disgruntled employee, staying at our sister property, the Courtyard. This review is being disputed

Montana
Reviewed 6 October 2016

I travel almost every week for work, and I am glad that the Residence Inn has a kitchen so that I don't have to eat out every night. The rooms are clean, the staff is helpful. The evening 'mixers' with food and beverages are a little weak when compared with other Residence Inns where I have stayed. Most of the...

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Helpful?
Thank Cindi M
mike c, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review

Cindi, We appreciate you taking the time to inform us about your recent stay. Your comments about the cleanliness and friendliness of the staff, describe what the team strives fro every day. Your experience with our evening mix is important to us and we will certainly review what other offerings that we can adjust. Comments such as yours, assist us...

Wichita, Kansas
Reviewed 14 September 2016 via mobile

This is one those hotels where you think it's in a good area it should be a good hotel. WRONG!!! When we checked in we asked for a 1st floor room. We have a small dog and I have bad back. We were told they didn't have our room type on the first floor. I would have taken another room...

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Helpful?
Thank Charlies1600
mike c, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review

Charlies, We are so disappointed that you did not realize the same experience, that so many of our guests have, every day. Thank you for sharing your commenst with us about your stay. We certainly would have spoken to the guest, that was disrupting your stay, or relocated rooms to avoid any additional inconvenience. We are in the process of...

Reviewed 30 August 2016 via mobile

The front end clerks could not have been better. Such good service. Of course the room is what I expected and needed for this business trip. The Mix in the evening and the breakfast in the morning are better than expected. In fact, they are better than they need to be, if that makes sense.

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Helpful?
Thank Dennis F
mike c, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review

Thank you so much for your kind words about the team at the Residence Inn. We strive every day to create a memorable experience and are proud when the results are as positive as you received. The evening Mix and breakfast are two fantastic amenities that allow us interact with our guests and taste our new menu offerings. We hope...

Sandpoint, Idaho
Reviewed 24 July 2016

Spacious & clean rooms, comfortable bed, top notch friendly staff. Furniture OK but worn. Fold out sofas rarely are comfortable in any hotel. One of our kids slept on the sofa cushions & the other on the floor. Kitchen suites are very nice with full refrig & stove with oven. Pool clean. Breakfast is a typical fare but well attended...

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Helpful?
Thank notaperp
mike c, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review

We are so glad that you enjoyed your stay at the Residence Inn. The team appreciates your kind words about the level of service they provide and their commitment to maintaining the condition and cleanliness of the hotel. Breakfast is one of our most popular amenities, which is why all Residence Inns will be changing their breakfast items to improve...

Atlanta, Georgia
Reviewed 28 June 2016 via mobile

Stayed in a 2 bedroom suite for a sisters weekend. Room was clean. Bed and bedding comfortable. Bathrooms were a little small. Breakfast was fine both mornings, no issues with selection or service. That was in spite of having multiple high school boys soccer teams staying there as well. Staff was extremely friendly. Great "Texas" hospitality. My only issue is...

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Helpful?
Thank SDhiker
mike c, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review

Dear SD Hiker, Thank you for taking the time to write and advise us about your stay. The description of the teams "Great "Texas" hospitality" is what they strive fro every day. The suites are in fact all equipped with 4 items, however we will gladly provide additional china, glass and silver, when requested. We hope you have an opportunity...

Conroe, Texas
Reviewed 9 June 2016

This is a really nice property with their sister properties on site (Fairfield Inn and Courtyard). If the breakfast would have been serviced in a timely manner, I would have given this a 4 rating. We are early risers, otherwise, you would have nothing to choose from. This happened on both morning we were there, and I did address the...

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Helpful?
Thank JoAnn1942
Bengaluru, India
Reviewed 2 June 2016 via mobile

Well this hotel has much to offer for anyone who is looking for an extended stay.Breakfast was good and they also have some evening socials which adds to your stay experience.The rooms are spacious and they have in house gym and swimming pool.Overall a good place to stay.

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Helpful?
Thank Gaurav C
mike c, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review

We appreciate you writing to tell us about your recent stay with us. Our breakfast ambassadors do a great job of getting our guests started off, with a great breakfast. The evening reception during the week is another great Food & Beverage experience that we do know our guests appreciate. We have great plans to renovate our Fitness Center and...

Oklahoma City, Oklahoma
Reviewed 30 May 2016

As someone who travels a good bit most breakfast bars look the same . Glad to write that the breakfast and happy hour in this location was very nice . The staff was very friendly and professional . The hotel is in great shape and very clean . But a rate of over $ 150.00 is a little high for...

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Helpful?
Thank Terps007
mike c, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review

We appreciate you informing us about your recent stay in The Colony, and that your experience for breakfast and the evening social was well received. Thank you for the comments about the professional staff and cleanliness of the hotel. The team strives every day, to ensure our guests have the best experience possible and add value to our competitive rates....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Free Parking
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
Official Description (provided by the hotel)
Experience the brand new Residence Inn by Marriott Dallas Plano/The Colony hotel where we have perfected the extended stay experience. This all-suite The Colony, Texas hotel is situated in the heart of The Colony, TX just 2 miles to Legacy Park home to Frito-Lay, JC Penney, Stonebriar Mall, The Shops at Legacy & EDS HQ in Plano, and Nebraska Furniture Mart. Residence Inn by Marriott The Colony hotel is only minutes to Pizza Hut Park, Dr. Pepper Stars Center, Five Star Park, The Tribute Golf Club and the cities of Plano, Frisco and Dallas, Texas. Pamper yourself with the space you need in our contemporary suites with fully equipped kitchen, living area and free high speed internet. Start your day right with a free hot, buffet breakfast. ... more   less 

Additional Information about Residence Inn Dallas Plano/The Colony

Address: 6600 Cascades Ct, The Colony, TX 75056-2616
Region: United States > Texas > The Colony
Price Range: $133 - $284 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Dallas Plano/The Colony 3*
Number of rooms: 102
Reservation Options:
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Also Known As:
Residence Inn Dallas Plano/The Colony Hotel The Colony
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Dallas Plano/The Colony staff and other travellers.
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Questions? Get answers from Residence Inn Dallas Plano/The Colony staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Quieter rooms are on the 4th floor -- no jumping kids above you :-)”
 of 5 bubbles 621cindim, 6 Oct 2016 | Read review
“If you are going to cook bring your favorite spices.”
 of 5 bubbles notaperp, 24 Jul 2016 | Read review
“I was in the front, 3rd floor in a room that overlooks the pool and highway which was okay. I do not know what the view is from rear rooms.”
 of 5 bubbles Joanna3333, 22 Oct 2015 | Read review
“Nice rooms with kitchen”
 of 5 bubbles Yoges08, 9 Oct 2015 | Read review
“pick rooms facing north away from Highway 121”
 of 5 bubbles RezaDu, 29 Jul 2015 | Read review
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